SUMMARY

• Seven Plus years of professional experience as a Business Analyst in various environments that includes Manufacturing, Finance, Health Care, and Banking domains.
• Strong understanding of SDLC, with emphasis on Waterfall, AGILE methodologies.
• Expert in various stages of the Software Development Life Cycle, including analysis, requirement, design, testing, and implementation of software applications.
• Experienced as a Business Quality Analyst in using the iterative software development life cycle principles of Rational Unified Process to manage, develop applications on heterogeneous environments.
• Extensive experience in, gathering and defining business requirement, facilitation of meetings, identifying risks, Business Process Reengineering, developing Business Requirement document, Functional/Software Requirement Specifications document, Test Plans and Test Scripts.
• Proficient in creating Process Diagrams, Use Cases,UML Diagrams and Prototyping.
• Ability to work closely with the business partners to define and understand their needs and troubleshoot problems, training the users and preparing materials.
• Good understanding of GAP analysis, Service Oriented Architecture (SOA), Client - Server applications, Data Analysis, Data Modeling, and Data Mapping.
• In-depth knowledge of Rational Unified Process(RUP) and experience in conducting Joint Application Development(JAD) sessions for Gathering Requirements, and Rapid Application Development(RAD) sessions to converge early toward a design acceptable to Clients.
• Strong experience writing SQL queries for various types of data analysis without depending on development team.
• Solid understanding and experience in collecting business requirements for projects and translating them into functional specifications.
• Experience in documenting the Test Plans, Test Scripts and Test Cases for the User Acceptance Testing (UAT).
• Extensive experience in all MS office and project management software, MS Windows operating systems, designing and implementing web-enabled and enterprise client/server applications with various software tools in various architectures.
• Development and management of detailed project plans to include, resources, tasks, requirements, milestones, and review points.
• Adapts to new systems and environments quickly.
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Flexibility in adapting to a wide range of work environments and possess the ability to use independent judgment and work individually even under pressure to meet the targeted deadline.

TECHNICAL/BUSINESS SKILLS:

Programming Languages: C, C#, Java, SQL, PL/SQL

Data Base: SQL Server, MySQL, Oracle, MS-Access

Operating Systems: MS-DOS, Windows98/NT/2000/XP/Vista/7/8

Modeling Tools: MS Visio, Rational Rose, Rational Clearcase, RationalRequisitePro

Bug Tracking Tools: Quality Center, Rational ClearQuest

Processes/Technologies: Rational Unified Process (RUP), Waterfall, Agile

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop, Axure

Business Skills: Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling & Analysis, Technical Requirements Development, JAD/RAD Sessions, Requirements Gathering, Gap Analysis and Impact analysis

Business/Technical Documentation: Business Case Development, Process Flows & Navigation Maps, Wire frames / Storyboards, Test Plans, Test Scripts & Test Cases, Usability Analysis

PROFESSIONAL EXPERIENCE

Confidential, San Francisco

Business/Data Analyst

Responsibilities:

• Conversion of business requirements into detailed requirements, assisting the developers with the functionality, identification, and creation of test scenarios.
• Support requirements elicitation, update all stakeholders including the product Management team with the progress of development, drive walk-through sessions for business and system requirements.
• Prioritize road map items and write User Stories and Epics, define scope and timelines for deliverables along with product owner.
• Work with the engineering team in the Agile Scrum to deliver the requirement
• Running and maintaining java based engines on a daily basis and work closely with developers to fix any issues around the engines.
• Build JAR files using Electric commander in order to incorporate the changes made by developers to the current java engine.
• Execute the java engines in Linux environment and also maintaining on a daily basis.
• Generate inventory reports on a daily/Ad HOC basis to the brands (GAP, Old Navy, Banana Republic)
• Generate reports in Excel using Vb code and also automating them using the windows task scheduler.
• Building pivots and macros based on brand requests for Ad Hoc reports.
• FTP inventory files from once server to another.
• Exposure to scripting languages UNIX and jobs scheduler like CRON jobs.Testing & Documentation
• End to end quality assurance of a feature based on the scenarios created, defectlogging and closure.
• Data Analysis of outputs to check correctness and performance of the solution.
• Perform root cause analysis for issues found.
• Ownership of creation and maintenance of automated batch runs for continuous
• Integration, regression testing, system testing and analyzing test results.
• Prepare FSD (Functional Specification Document) for new functionalities
• Documentation of changes to the existing functionality based on enhancement requests

Confidential, Sunnyvale, CA

Sr. Business Analyst

Responsibilities:

• Created UI prototypes for the Confidential Apps using Axure.
• Conduct kick off meetings to begin the documentation process of the business requirements.
• Conduct validation session to verify gathered requirements with the lines of business.
• Hold live meetings to do walkthrough of final draft of requirements document before getting signoffs.
• Prepare Project Change Request documents.
• Assist IT BA’s in writing Macro/Technical Requirement documents.
• Prepare high level Process Flow diagrams using MS Visio for various lines of business to analyze and document the existing end to end manual and automated processes and identify gaps where there are rooms for improvement.
• Recommend solutions for process improvement.
• Develop Test Scripts in Excel.
• Facilitated requirements and design walkthroughs for developers, users and QA teams
• Perform User Acceptance Testing in Production environment.
• Provide support to various lines of business to assist them in their testing. Support role included assisting them in writing their test scripts, making sure all scenarios of testing are covered, and retesting of defects once the code is migrated from the development environment.
• Log defects in Quality Center.
• Monitored and informed management to ecommerce issues, bugs, and potential areas for improvement.
• Tested and reported issues before ecommercedata went live; thereby, providing quality assurance in the testing phase.
• Through training, developed relevant I.T. and ecommercesupport skills to provided training and customer support, and internal user support to ecommercesoftware users.
• Analyzed market performance research and actively involved in site merchandising.
• Conduct review sessions of the approved requirement documents with IT to help them in start writing the Macro documents.
• Developed Traceability Matrix to documents relationships between the requirements and the test cases.
• Gave Process Training to the new users of the Automated Work Distribution System during the UAT phase.
• Prepared weekly status reports and communicated key milestones to senior management.

Environment: Windows 7, Microsoft Office Suite, MS Visio, SDLC, HP Quality Center, Automated Work Distribution System, Axure.

Confidential, Frisco, TX

Sr. Business/Technical Analyst

Responsibilities:

• Assisted in defining Test Cases and Test Scenarios for the System Testing, Integration and Regression Testing for the CAMS Application.
• Attended the daily meetings with the existing testers and the Lead Business Analyst and Developers for checking the ongoing status of the Q3 and Q4 System Testing for the CAMS and also to improve the script execution time.
• Worked on the tracking and eliminating of the already existing defects in the Q3 and Q4 phase of the CAMS.
• Used to help the existing team members and the testers in the execution of the steps to validate the scripts back in Quality Center.
• Worked on updating the Data Flow/Logic Diagrams using Microsoft Visio.
• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Participated in Business Handoffs, SA to Dev and Dev to QA Walkthroughs.
• Coordinated with Developers and System Analysts at all levels in the Software Development Life Cycle.
• Reviewed Quality Assurance Test Plans, Workflows and User Documentation to ensure correct interpretation of original specifications.
• Data mapping, logical data modelling, created Class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Experience on the Healthcare Benefit Administration for the claim adjudication and client configuration between the organizations with both ICD-9 and ICD-10 formats.
• Gathered knowledge of the Healthcare Benefits plans with in the CAMS application, with the HEDIS information which is useful for the consumers and other members for improvement in the quality of the service.
• Performed GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Involved in creatingin creating Process Diagrams, Use Cases, UML Diagrams and Prototyping
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Presented detail walk through of Functional Specifications, Detail Design and VISIO work flow.
• Documented on the process of running the Medicare claim against the person and loading the claim into the CAMS application.
• Involved with testing phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Created new members and updated the existing member’s plan information like Health Reimbursing Account (HRA), Health Saving Account (HSA), Flexible Saving Account (FSA) and many more plans.
• Exposed to Agile methodology and performed System Testing, Regression Testing and documented detailed defects.

Environment: Windows 2000/XP,SQL Server 2008, FTP, UltaEdit-32 Professional, Quality Center 9.5.0, QuickTestPro, MS Office 2003, MS Visio, MS Project,Axure,Office Communicator, UNIX, WebEx.

Confidential, JACKSONVILLE, FL

Technical/Business Analyst

Responsibilities:

• Identified project goals and deliverables from the customer.
• Built a business process model using Rational Rose and Visio.
• Facilitated JAD sessions with Business to understand the Business Requirements.
• Conducted the business requirements walkthrough involving all the stakeholders in the project.
• Conducted one on one session to clarify specific and complex business need.
• Performed GAP analysis on BRDs and documented the open questions for Business Partners.
• Finalized requirements document and baseline them for approvals
• Created Use case Diagrams, Activity Diagrams andSequence Diagrams in Rational Rose.
• Created the High Level Design (HLD) path accommodating various source systems, process flow and delivery mechanism.
• Facilitated walk through meetings with development team to describe the expected functionality of assigned work items.
• Documented Use Cases with Main flow, Alternate flow and Exception flows and process flow diagrams.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, Test Plans and Test Cases.
• Performed Data Analysis and created data map document for all involved interfaces.
• Conducted daily working sessions with different source systems to complete the mapping.
• Reviewed and validated the function of SQL stored procedures.
• Documented and Executed Test Scripts to perform Regression testing.
• Peer reviewed the test scripts and provided feedback.
• Involved actively in determining the quality and quantity of data to be provided for UAT.
• Conducted in UAT with Business Partners.
• Tested the performance of data conversion agents and quality of data after data conversion on SQL server 2005.

Environment: SQL Server 2005, Rational ClearQuest, Microsoft Visual Studio, Microsoft .NET Rational Clear Case, Rational Rose, Rational Requisite Pro, Mercury Quality Center, Microsoft Visio etc.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in Rational Rose.
• Extensively worked with Microsoft Project to manage schedules, deadlines and collaborate on the project.
• Involved in prototyping, designing database schemas, class diagrams. Developed and executed test scenarios, test cases and documented bugs.
• Worked with cross-functional teams, System Admin group, QA, development team leads, project managers, document management, clients.
• Developed Test Scripts using Test Director and coordinated with developers to quickly resolve the defects associated with them.
• Extensive involvement in Unit Testing, System Testing and Coordinated QA efforts with QA team.
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test Conditions the performance of the application from various dimensions.
• Documented the UAT Plan for the project and worked with the UAT Team to ensure every acceptance criteria for the requirements has been included in the UAT task plan.

Environment: Microsoft Visio, HP quality Center, RUP, MS-Access, MS-Office (Word, Excel, PowerPoint), MS Project, Axure.