SUMMARY

• 7 years of experience as a business analyst in various industries like banking, aviation, engineering, health - care, residential & small business security systems and alarm monitoring.
• Expertise in analyzing business and technical specifications, developing and documenting use cases, test requirements, test scripts, test cases and procedures along with streamlining & formulating business processes. Expertise in negotiation, short and long range planning, developing and making presentations for iterative product development - Agile/ Scrum methodology. Prioritizing and maintaining effective working relationship with various Engineering, Business and IT teams.
• Thorough knowledge of process analysis and SDLC using Rational Unified Process (RUP) and Agile / Scrum methodology. Proficient in customizing and implementing agile and scrum in all the phases of product development i.e. Analysis, Designing, Building and Testing.
• Proficient in creating UML Diagrams and Data Models including Use Case Diagrams, Activity Diagrams/State Chart Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFD) and Entity-Relationship diagrams using MS Visio. Conducted JAD Sessions to develop architectural solutions for applications to meet the business requirements, resolve open issues, and manage change requests.
• Good Knowledge of Data Warehouse Architecture and Technologies, ETL Concepts.
• Experience in Process Modeling, GAP Analysis and Risk Analysis
• Experience in White Box/ Black Box Testing, Functional and User Acceptance Testing (UAT).
• Out-of-the-box thinking and creative problem solving with excellent communication skills.
• Extensive experience in process analysis / project management with a focus on Requirements Analysis, Project Co-ordination, Problem Determination/Issue Resolution and Documentation.
• Collecting, understanding and reviewing business & technical requirements, and translating them into Functional Specifications, System Requirements and detailed Test Plans.
• Familiar with Accenture Delivery Method - reducing cost, improving quality and consistency, improving cross-group coordination, increasing productivity, reducing risk, improving skills, increasing the number of opportunities for the re-use of technologies and processes and ensuring predictability and timeliness.

TECHNICAL SKILLS

Process /Technologies: Agile, Scum, SDLC, RUP, UML, Matlab, C++, Fortran

OOAD Tools: MS Visio, Rational Requisite Pro, Rational Rose, HP Quality Center, Rally for scrum, MS Project, MS Visio, OneNote, Arduino C++ platform, MS Visual Studio, Gambit, SQL Navigator, Matlab, LabView, Unigraphics

GUI Tools: MS Office Suite, IBM Web Sphere Studio Application Developer, HTML, DHTML, XML, CSS, Javascript, Fortran, Macromedia Dream Weaver, Flash, Adobe CS photoshop, MS Sharepoint, MMB - Mastermind Business, MMMe - Mastermind monitoring, JIRA, Enterprise Architect, DbVisualizer, cPanel, Joomla, Wordpress, shopping cart system, php-My-Faq, SMF Forums

OLAP and Reporting: Crystal reports, Business Objects, TOAD, MS Access, MS Excel

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Business Analyst / Scrum master

Responsibilities

• Analyzed existing policies & procedures at ADT. Provided inputs to six sigma team & IT team for existing & potential user needs, application needs & strategies to fit ADT-Broadview integration project goals.
• Conducted user interviews, gathered requirements, and analyzed the requirements using MS Sharepoint. Maintained and kept track of stakeholder’s requests for enhancements and changes using agile/scrum methodology and user stories along with acceptance criteria.
• Designed process flows using MS Visio for existing and new processes like system decommissioning, data migration, data archive, new billing process etc.
• Visited customer locations along with technicians to understand current process for ADT pulse upgrades and new alarm installations. Worked with sales and marketing team for USAA programs and strategies.
• Analyzed data and created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, class diagrams and ER diagrams using MS Visio for adding additional features to the existing applications.
• Designed and implemented basic MYSQL queries for QA testing and report / data validation.
• Understood the business logic, user requirements and test-objectives to develop test plans, test cases, use case scenarios for job validation script used by technicians on site for signal validation.
• Worked with IT directors, development leads and QA managers to successfully plan SIT (system integrated testing) before major conversions i.e wave 1, wave 2, MtM Conversion, Admin conversion.
• Defined test cases, created test scripts, tracked bugs, interacted with QA / dev. teams in fixing errors and UAT for MtM Billing Conversion. Performed scrumaster’s role to size user stories, break down requirements, daily standups and update burn down charts
• Organized and maintained SharePoint space for sharing deliverables and important project information with different teams. Lead and facilitated product demos before major release to the respective stakeholders i.e directors of IT - Order to Cash, Finance, Corporate, Field.
• Lead the team’s efforts in continuous improvement, lead scrum of scrum sessions - where scrum masters from different teams collaborate and address interdepency of requirements.

Environment: MMB (MasterMind Business), MMMe (MasterMind Monitoring Enterprise), MS Project, MS Visio, MS Access, MS SharePoint, HP Quality Center, TOAD, Sql Navigator, Rally (for scrum), JIRA

Confidential, Dallas, TX

Lead Business Analyst

Responsibilities

• Analyzed the existing policies and procedures of Pfizer and Wyeth and provided inputs to Executive Management Team and IT team for existing and potential user needs, application needs and strategies to fit the Pfizer-Wyeth Integration Project Goals.
• Involved in conducting financial analysis - ROI to evaluate internal build vs offshore development for Compensation system using MS Excel. Conducted user interviews, gathered requirements, & analyzed requirements using Rational Requisite pro. Maintained and kept track of stakeholder’s requests for enhancements and changes using Unified Change Management tool (UCM) i.e Rational Clearquest.
• Designed process flows using MS Visio for existing and new processes like System Decommissioning, Data migration, Data Archival. Involved in retiring Data Centers, computer rooms, Siemens Building Management System (BMS GMP/ BMS Non GMP), Empower 1 development and production systems, migration of Astra V application and Virtualization of C-Cure badging system.
• Analyzed data and created Use Case Diagrams, Activity Diagrams, Sequence Diagrams class diagrams and ER diagrams using MS Visio for adding additional features to the existing applications.
• Designed and implemented basic MYSQL queries for QA testing and report / data validation.
• Understood the Business Logic, User Requirements and test-objectives to develop Test plans, Test cases, Use Case Scenarios for Application Decommissioning.
• Drafted Compliance report for QA based on the Site specific Standard Operating Procedures (SOPs).
• Defined test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT). Hands on experience on Quality Center for tracking defects for web applications. Organized and maintained SharePoint space for sharing deliverables and important project information with different teams, drafted and finalized documents approval process

Environment: MS Project, MS Visio, MS Access, MS Sharepoint, Gnosis, My signature Book, GxPharma, RUP, Rational Suite (RequisitePro, Clearquest, Clearcase), Optimal trace, Test Director, Win Runner.

Confidential, Vero Beach,F

Systems Analyst / Scrum master

Responsibilities

• Acted as a ‘servant leader’ to help rest of the team follow the scrum process. Conducted Functional Walkthrough Sessions with the IT Personnel and obtained sign-offs using Agile methodology.
• Conducted CRP (Conference Room Pilot) to understand end to end business process.
• Acted as a scrum coach for team to deliver quality work by following Agile Manifesto & scrum values - Focus, Courage, Openness, Commitment, Respect. Closely worked with PO (Product Owner) to get a list of prioritized items for the scrum team to work on along with daily product backlog grooming. Helped PO (Product Owner) understand how to create and maintain product backlog.
• Conducted the prioritization and planning meetings to identify new work requests and established Definition of Done with the scrum team, found and implemented technical practices needed to deliver working piece of quality software at the end of the sprint.
• Acted as a liaison between Business Users and Technical Solution developers.
• Involved in documenting training material, release notes and runbook for internal Knowledge Base - FAQ website outside of scrum process. Recorded daily burn down hours for each member in team & provided performance feedback to organization with daily burn downs and reported any blocks for the team. Provided weekly audit reports for management measuring weekly performance of MTS Controller System. Ensured that the team was productive, eliminated impediments, facilitated sprint planning, sprint retrospective, sprint reviews and backlog grooming sessions.
• Lead the team’s efforts in continuous improvement, lead scrum of scrum sessions - where scrum masters from different teams collaborate and address interdepency of requirements.
• Conducted interview, survey and requirements gathering sessions with subject matter experts and IT Personnel to identify issues and solutions using scrum framework.

Environment: SQL/Oracle database, Teamcenter client, MS Office, MTS Controller, MS Excel, MindX, MS Visio, Enterprise Architect, Rally for Scrum

Confidential, OH

Business Analyst

Responsibilities

• Helped project management team in standardizing BA templates & process. Facilitated business requirements gathering sessions with SME. Trained BA’s to implement internal BA process & conducted training sessions for end users. Helped product management team in prioritizing projects/enhancement items.
• Coordinated with the product manager, marketing and sales team, and product development team to make sure the projects/deliverables were on time. Assisted project manager in building the project plan, vision and scope document, communication plan, roles and responsibilities document.
• Involved in defining detailed project scope, created use case diagrams, sequence diagrams, functional flow diagrams and other high level diagrams in UML and Rational Tools
• Facilitated numerous CRP (Conference Room Pilot) sessions utilized for creation of design documents & specifications for product development. Created Use Case Model for loan processing functionality.
• Worked closely with technical staff to validate business requirements, current processes & expectations.
• Participated in developing and reporting weekly project status to project sponsors and management team. Assisted in defining testing objectives & performed product testing with stakeholders. Identified, captured & documented existing & proposed business process & web application interface requirements.

Environment: UML, MS Visio, Rational Requisite pro, MS Office, MS Visio, MS Project, MS Word, MS Excel, SQL, C++ scripts

Confidential, MN

Web designer / Business Analyst

Responsibilities

• Prepared System requirements, design requirements and user guide for application. Wrote and received approval for the User Requirements Specifications (URS) and Functional Requirements Specifications (FRS). Conducted JAD sessions with customers, agents/brokers, physicians and management to gather and document the requirements for the billing software.
• Reviewed the Change Requests (CR’s), analyzed effort estimates and performed Impact Analysis. Implemented Issues Management and Defect Management processes. Worked with development team and technical architect to identify the design constraints and non-functional requirements.
• Developed high-level design of new processes, graphically presented along with text based requirements to IT management. Responsible for creating Use Case Scenarios and writing Use Cases as per the specification and Requirements Analysis in MS Office Suite and Rational Requisite Pro.
• Used Rational Rose for creating the Use cases diagrams, class diagrams and Sequence diagrams.
• Gained experience with bill adjustment and claims processing.
• Interacted with technical team and business team to facilitate the HIPAA Compliance of the new system. Involved in Gap Analysis, mapping, implementation and testing for different claims processing.
• Also handled medical insurance through this software. Used Rational Unified Process (RUP) for the development of the system. Maintained and managed the Requirements Traceability Matrix.
• As a business analyst participated in the overall testing of the new Claims system front-end.
• Involved in re-defining business processes and documenting enhancements.
• Prepared logical and physical data models for the billing system. Documented test cases during requirements, analysis and design phases. Performed User Acceptance Testing (UAT) and handled the software until it was fully implemented. Responsible for designing and maintaining website - registration form for new patients, payment system. Worked with DBAs & web admins to ensure all web applications were updated with latest security patches.

Environment: EDI ANSIX12/HIPAA, Rational Rose, UML, RUP, SQL, Mercury Winrunner, Test Director, Microsoft Office 2000 tool, Microsoft Project, Mercator.

Confidential, MN

Business Analyst

Responsibilities

• Participated in requirements discussions with business units, ensuring all business requirements were satisfactorily met. Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (Waterfall Methodology).
• Worked with senior business analysts to define business requirements & analyze possible technical solutions.
• Heavily interacted with Data Warehousing team in Metadata Modeling and gathered requirements for product catalogue data load specifications for Data mapping and Data Modeling.
• Assisted in created the flow charts and data mapping tables indicating the input files, output datasets, and capacity planning for the data flow to the downstream applications. Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Origination.
• Involved in Data-Modeling, database design, designing of Data flow diagrams for Regression process using ERWIN. Assisted in facilitating meeting sessions with committee of SMEs from various business areas including Mortgage Servicing and Loan Monitoring.
• Imported different requirements into IBM Rational Requisite Pro for end to end traceability and management of requirements. Help facilitate (JAD) Joint Application Development sessions to identify business rules and requirements with Business Teams. Documented a format that can be reviewed and understood by both business people and technical people.
• Analyzed user problems, including automated and manual business processes and identified, researched, investigated, defined and documented business processes
• Involved in designing and developing project document templates based on SDLC. Assisted in designing and developing Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs. Conducted workflow, process diagram to derive requirements for existing system enhancements. Used Rational Clearcase for version control of different artifacts.
• Conducted UAT (User Acceptance) Testing.
• Facilitated cross training of team members and Users to become more responsive. Wrote extensive SQL queries to retrieve information from the SQL Database Server. Assisted in the development of quality assurance artifacts including: Quality Assurance Plan, Product Acceptance Plan, Test Plan etc.

Environment: Windows 2000, UNIX, Sybase, MS Outlook, Optimal trace, DB2, IBM Rational Clear Quest/ ClearCase, Rapid SQL, SQL Advantage, Golden32 - SQL tools