PROFESSIONAL SUMMARY:

• 6+years of Professional IT experience with over 4+ years of experience in Salesforce.com CRM Platform as a Developer/Administrator and 2+ years of experience in Data Design and Development as a Java, HTML, CSS, Java Script, SQL, SQL Server and ETL.
• Involved in Analyzed, planned and implemented various aspects of business requirement. Coded and mapped business processes in order to track all corporate information through various data models.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation. Worked on requirements gathering and app design.
• Strong knowledge of sales, marketing, service and support automation.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experienced in data migration from Excel, MS outlook and Legacy Systems using various data migration tools
• Developed Apex classes, Controller and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Proficiency in installing App Exchange applications and experience on Configure price quoting (APPTUS CPQ)
• Hands on experience in SAML 2.0 securities and SSO functionality.
• Proficient in creating triggers, Apex classes, Visual force Pages, Package (Managed and Unmanaged), Sandbox data loading and Web services API for implementing web services in the application for access to data from different users
• Good experience on SOQ, SOSL, Custom settings, Schedule Apex, Batch Apex, SOQL JOINS. Involved in deployment activities (Change set,Force.com IDE)
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM, JQuery and JavaScript. Proficient in Static resource and global variables.
• Having a good knowledge on Web to leads, Email to case, web to case, assignment rules, Customer and Partner Portals, Community, AppExchange
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Having very good knowledge on Lightening components and frame work.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS:

Sales Force.com: Apex Language, Apex Trigger, Schedule Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers),Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Data, Migration Tool, Force.com Excel connector, Workbench, Import Wizard.

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in.

Web Technologies: Java Script, XML, XML Schema, HTML, Web Services, Adobe Photoshop, Flash, and Dreamweaver.

Languages: C, C++and JAVA

Databases: MS Access, Oracle 11g, SQL Server 2005/2008, MySQL.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Sales force Developer

Responsibilities:

• Involved in requirement gathering, design functional and technical document working closely with product team for each campaign launch for Customer portal
• Implemented/Implementing Security Settings and configured profiles and permission sets for platform visibility for the upcoming programs with easy accessibility to content for each of products / brands.
• New tile creations and tile changes as part of the campaign launch using Apex, Custom settings, CSS, JavaScript.
• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Involved in Deployment, deployed all the classes, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Custom settings for each program/Calendars and Content associated to the Calendars to reflect the new Sales driver changes.
• Worked on the license Automation project by releasing a Salesforce Community with Salesforce Tabs + visual force, and exposing the license generation Visual force pages.
• Worked on Styling the community, and redesigning the login page using Site Templates, Custom Visual force Pages and Jquery UI.
• Helped clients deliver optimized coding functionality with in transformed sales process by removing the barriers preventing their Salesforce from accurately configuring pricing and quoting of products and services( APTTUS CPQ)
• As part of the direct changes Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages. Followed agile methodology.
• Leading offshore team to assign tier2 tickets as part of Confidential application support. Working closely with Business Analyst and product team for requirement gathering and design.
• Created various documents for campaign launch and rollout plan for migration the direct changes to production

Environment: Apex, HTML,CSS, JavaScript, JQuery, Visual Force Pages, Custom settings, Components and Controllers, Data Loader, Force.com, Reports and Record Types, Custom Objects, Tabs, Force.com IDE.

Confidential, Knoxville, TN

SalesForce.com Developer/Administrator

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.
• Created Users, Roles, Public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Conduct or participate in prototyping sessions with business and IT resources to ensure requirements.
• Developed various Apex classes and Apex Triggers for different functional requirements.
• Configured Profile-based IP address restrictions, Organization-wide IP address restrictions Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports
• Administered and configured Salesforce.com features including profiles, roles, Users, Page layouts, reports, and dashboards to support over 600 users
• Designed and deployed custom Tabs, Validation rules, Approval Processes and Auto-Response rules for automating business logic.
• Created Workflow rules and defined related tasks, email alerts, and Field updates.
• Created Page layouts, Search layouts to organize fields, Custom links, related lists, and other components on Record pages.
• Implemented Pick lists, Dependent Pick lists, lookup relationships, Master Detail relationships, Validation Formula fields to the Custom Objects.
• Used Field level Security along with Page Layouts to manage access to certain fields.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards and Graph and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the Organization.
• Created Custom Dashboards for manager’s home page and gave accessibility to dashboard for authorized people.
• Performed troubleshooting of users accounts using Login access.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Visual Force Pages, Triggers, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in, API, Sales cloud, Security Controls, Sandbox data loading.

Confidential

Salesforce Consultant

Responsibilities:

• Involved in requirement gathering and data analysis, Data mapping and their business processes
• Created High level, Low level design artifacts including Data Dictionary. Source to target mappings, traceability matrix. And implementing request net tickets.
• Worked on data integration, application connectivity, and data aggregation.
• Interaction between application developers and DBA/Database developers. Conduct evaluations and problem investigation.
• Work closely with colleagues to try and identify data related problems and solve them. Conduct research and collect data which will help in continual product development that will meet client needs.
• Ensuring high quality data is collected and integrityofthe data. Processingofdata and generating reports on various projects.
• Effectively communicate the functional design to developers and confirm the same with solution design team
• Analysisofinformation using various statistical methods, trying to see patterns in data. Conceptualizationofdata and sharing this knowledge through effective presentationofthe data output with the restofthe team.
• Worked on T-SQL objects including DB queries. ETL packages used to load the high volume of data.
• Possess the ability to use data analysis to ensure that the system is performing per specifications on a BAU basis and also for testing enhancements and fixes as required. Knowledgeofdata mining, data warehouse, and data marts
• Developed Visual Pages to include custom functionality and implemented Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented Web to Lead to capture potential Leads from company website and Web to Case to raise cases from the customer service portal.
• Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
• Assigned profile and roles according to the company requirement and also involved in end user training.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Implemented Knowledge management for end user to provide information on products.
• Defined Knowledge development methodology and ensure project teams follow methodology during implementation.
• Assisted in Production support and helped in troubleshooting the problems faced by the clients like Workflows, Scheduling processes and Mapping, Creating and Scheduling Reports and Dashboards.

Environment: ETL, MS Sqlserver, SQL,SFDC, Apex, Data Loader, Force.com, Import Wizard, Visual Force Pages, Triggers, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, HTML, JavaScript, Eclipse IDE Plug-in, API, Sales cloud, Security Controls, Sandbox data loading.

Confidential

Java Consultant

Responsibilities:

• Graphical user interface (GUI) design using HTML/XHTML/CSS, Macromedia Fireworks & Flash.
• Layout is handled by cascading style sheets (CSS) which also take care of all styling, colors, padding, margining, etc.
• Flash presentations
• Testing with multiple browsers and operating systems to ensure the best compatibility possible.
• CVS is used to store the backup files and to maintain version control.
• Used Core Java/J2ee for developing use cases, sequence diagrams and preliminary class diagrams for the system in UML.
• Deployed Enterprise application using Tomcat Application Server.
• Followed DOM to dynamically access and update the content, structure and style of documents
• Involved in Performance Tuning of Application Design and Data Design and used ANT for building application
• Used DAO to encapsulate the connection control and for connection pooling within DAO pool classes.
• In the database end, responsibilities included creation of tables, triggers, sub-queries, joins, integrity constraints and views.

Environment: HTML/XHTML, CSS, Photoshop, Flash, Dreamweaver, illustrator, CVS version control, Java/J2ee, Jsp, JavaScript, Tomcat application server, UML, MYSQL, DOM, ANT, XML.