SUMMARY

• 7 years of Information Technology experience in application design and development in Siebel CRM as a Siebel Configurator/Siebel Developer/ Sr. Programmer Analyst.
• Have substantial client exposure in Requirements gathering, Technical Coordination and support.
• Experience in all facets of SDLC using Agile and Waterfall model. Involving initial design and development through testing, implementation and enhancements
• Experience in requirements gathering, designing, implementing and supporting Siebel Enterprise applications for Siebel 7.x and 8.X
• Proficient in Configuration, Scripting and Workflows using Siebel Tools, Data Validation manager, Runtime Events
• Work experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, Data Maps, VBCs, EBCs, eScript, SOAP, WSDL, XSL.
• Experience in configuring workflows, policies, policy conditions and troubleshooting workflows and worked on Siebel 8.0 to 8.1 upgrade.
• Knowledge of Siebel EAI
• Exposure to Siebel Open UI.
• Experience in Siebel Field Service, Siebel Call Center, Siebel eService, Siebel UCM, Siebel Order Management, Siebel Partner Portal Application
• Conduct technical/business evaluations of business area requirements and recommend appropriate solutions to clients
• Have a high degree of ability to interact wif end users wif proven ability to understand end-user requirements and translate them into Siebel technical components.
• Cohesive team player wif strong consulting, interpersonal, writing, communication and techno-functional skills.
• Good communicator and team player wif strong motivational skills
• Received Awards, numerous letters of recommendation, and appreciation from customers and management

TECHNICAL SKILLS

Siebel Skills: Siebel Tools Configuration (8.1,8.0, 7.8), Siebel e-Scripts, Workflows, Enterprise Application Integration (EAI), Data, Siebel TBUI; Siebel EAI; Siebel VBC; Siebel EBC; XSLT Transformation; Inbox Approval; Proposal Generation; Siebel Outbound and Inbound web services

Databases: Oracle 9i, 10g, 11g, MS SQL Server

Operation Systems: Win NT/2000/XP, UNIX, MS-DOS

MS Office Tools: Word, Excel, PowerPoint, Project

Programming Languages: C, C++, VB

Web Technologies: JavaScript, VB Script

Business Analysis: Process Maps; Requirement Gathering; Feasibility Check; Use Cases; Data Flow Diagrams (DFD); Data Modeling.

Methodologies: SDLC; Waterfall; Agile; Scrum

Markup Languages: HTML, XML

Tools: & Packages: MS-Office, TOAD, SQL Developer, SoapUI, Quality Center.

PROFESSIONAL EXPERIENCE

Confidential

Siebel Developer/ Siebel Business Analyst

Responsibilities:

• Onsite Lead for the entire half a million worth project being implemented.
• Responsible for capturing all the business requirements.
• Conducting feasibility studies and executing POCs for the complex requirements.
• Responsible for translating the business requirements into technical solutions in form of HLDs and SRDs.
• Responsible for outlining the Data Model for the project.
• Responsible for development activities from Siebel Configuration standpoint to meet business requirement including scripting & workflows
• Worked on configuring inbound web services (EAI) wif Teleset Desktop for SR creation.
• Involved in data mappings wif the external legacy systems.
• Responsible for guiding the offshore team wif any technical challenges faced during the design and development phase.
• Mentoring the Development team and responsible for all the deliverables from development standpoint.
• Configuring complex Task based UIs to cater to the business requirements.
• Conducting workshops wif the QA and the business team to help document the Test Plan and Test Cases.
• Responsible for conducting UAT sessions.
• Responsible for imparting training to the end users.
• Define the Estimated time request for the Change Request and convey the same to client.

Environment: Siebel Financial Services/Tools 8.1.1.4/8.1.1.10 and Oracle 10G.

Confidential

Siebel Developer/ Siebel Business Analyst

Responsibilities:

• Responsible for coordination wif the team and ensure dat offshore/onsite team gets the required info/documentation
• Leading a team of 8 developers to ensure dat the functional requirements are mapped correctly.
• Working closely wif the offshore team to translate business requirements into technical specifications in the form of HLD and SRD.
• Implemented publish subscribe integration model using XSLT transformation and web services.
• Worked on Configuring Inbound web service(EAI) to consume Contracts EBMs from the Oracle EBS application
• Resolve application related and technical issues and interact wif client
• Worked wif large volumes of data, analyzing complex record sets for Data Quality, Data Validation and Metrics using SQL and PL/SQL.
• Developed solution for automated document generation
• Estimation for fixes, impact analysis, design and UTP
• Carry out Quality Assurance activities for all deliverables
• Configured outbound and inbound web services.
• Responsible for conducting UAT sessions.
• Responsible for imparting training to the end users.
• Define the Estimated time request for the Change Request and convey the same to client

Environment: Siebel Financial Services/ Siebel eService /Tools 8.1 and Oracle 10G.

Confidential

Siebel Developer/ Siebel Business Analyst

Responsibilities:

• Responsible for coordination wif the team and ensure dat offshore/onsite team gets the required info/documentation
• Developing end to end solution for customer facing application in standard interactivity.
• Working closely wif the offshore team to translate business requirements into technical specifications.
• Developed generic solution for customized document generation using XSLT transformation.
• Worked on Proposal Document Generation.
• Using SQL plus database application tool wrote complex SQL queries against other Legacy Systems to retrieve data and validate it for Siebel Import process
• Resolve application related and technical issues and interact wif client
• Developed solution for automated document generation
• Estimation for fixes, impact analysis, design and UTP
• Carry out Quality Assurance activities for all deliverables
• Configured outbound web services.
• Define the Estimated time request for the Change Request and convey the same to client

Environment: Siebel Financial Services/ Siebel eService /Tools 8.1 and Oracle 10G.

Confidential

Developer

Responsibilities:

• Carrying out development activities for various major releases as a Siebel Config Resource.
• Responsible for coordination wif the team and ensure dat offshore/onsite team gets the required info/documentation.
• Preparing COM scripts for data fixing.
• Co-ordinate wif onsite counterpart for Development Process.
• Estimation for fixes, impact analysis, design and UTP.
• Responsible for on-time delivery of all release related documents like TDDs(Technical Design Documents) and FDDs(Functional Design Documents) etc.
• Carry out development efforts from Siebel Configuration (CSW) standpoint.
• Carry out Quality Assurance activities for all deliverables.
• Define the Estimated time request for the Change Request and convey the same to client.
• Resolving Application related and technical issues by interacting directly wif the end users and client.

Environment: Siebel Field Service/Tools 8.0/ and Oracle 9i.

Confidential

Siebel EIM & Siebel Configuration

Responsibilities:

• Responsible for coordination wif the team and ensure dat offshore/onsite team gets the required info/documentation
• Configured Applets, Views, and Screens at the user interface layer
• Configured Picklist, Drilldowns and MVGs
• Resolve application related and technical issues and interact wif client
• Preparing Data load and unload scripts
• Estimation for fixes, impact analysis, design and UTP
• Carry out Quality Assurance activities for all deliverables
• Involved in DB migration jobs from IBM DB2 to Oracle 10g
• Define the Estimated time request for the Change Request and convey the same to client

Environment: Siebel Call Centre Application Goods/Siebel Analytics/Tools 7.8 and Oracle 9i.

Confidential

Developer - Siebel Configuration & Siebel EIM

Responsibilities:

• Preparation of Gap Analysis and HLD Document.
• Carrying out development activities and shouldering several releases.
• Configured and Created Object definitions such as Applets, Views, BC, BO and Links
• Configured Applets, Views, and Screens at the user interface layer.
• Carried out EIM tasks like LOV data load, deletion, insertion etc.
• Preparing interfacing mapping sheet for integration external systems.
• Carried out View transitions from lower environments (like DEV) to higher environments(like IT) using ADM
• Preparing Named Subsystems utilized for integration at later stages.
• Involved in the support and maintenance tasks.
• Coordinated all the quality assurance activities for all releases.
• Shouldered two major releases as Test Manager in CuDM besides being the Config resource.

Environment: Siebel UCM/Tools 7.8/Tools 8.0 and Oracle 9i.