PROFESSIONAL SUMMARY:

• Around 6+ Years of IT experience which includes Salesforce.com CRM Platform and Java technologies.
• Was involved in 2 full life cycle implementations.
• Involved in requirement gathering phase, Understanding user stories, Gap Fix phase, Technical analysis, Build and development, Testing and deployment.
• Hears to client precisely to understand the requirement and further provide the best possible solution.
• Well organized, detailed oriented and possess excellent written and oral communication skills.
• Ability to present technical information to internal clients at all levels and/or some external partners in a manner that is understandable.
• Extensive experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
• Experience in configuring and implementing of Salesforce.com.
• Experience in integration of Salesforce.com Applications with other applications with an emphasis of the Web Services/XML.
• Experience in developing SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Understands various verticals of businesses such as Banking, Finance, Security, Insurance, Mechanical, Health care, leisure, SME needs, Heavy manufacturing, P2P, B2B.
• Experience in application development using Java, J2EE, EJB, Hibernate, JDBC, Struts, spring, JSP, Servlets, XML, RMI, SOAP, WebLogic, and WebSphere.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Expert level skills in interacting with Business users & Product Owners to analyze and understand the Business Process requirements.
• Ability to work under pressure and deliver stiff targets with time management, excellent analytical and problem solving skills.
• Ability to quickly adjust priorities, extensive creativity, and the ability to take on projects with limited specification and an effective team player.
• Excellent communication skills which includes soft skills, making presentations, attending meetings, understand issues and resolving same.
• Experience in sales cloud, service cloud, community cloud.

TECHNICAL SKILLS:

Salesforce technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: Apex, Java, C, SQL, SOSL, Servlets, soap.

Web Technologies: HTML, XML, CSS, Javascript JSP, WSDL.

Database: Oracle, SQL Database.

Platform: Windows, MAC, Linux.

IDE: Eclipse, Visual Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Salesforce Consultant

Responsibilities:

• Developer and only administrator for Confidential ’s Sales, Service cloud and Marketing cloud. No.of Users and partners: 190
• Organized sessions with team members and built the custom application on force.com platform.
• Maintained a track of all salesforce automatic notifications and notified users about the impact of updates.
• Trained end users regarding how to effectively use the application.
• Created and updated Standard operating proceedures(SOP) and provided them to team leaders.
• Built a custom CPQ application with a more rapid agile methodology with custom objects and relationships.
• Worked on Salesforce.com customizations for their CPQ model.
• Created Workflow rules with suitable actions for certain functionalities in Salesforce.
• Created appropriate custom Profiles Implemented field level security, audit trailsetup and assigned to the users with apt security controls.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages to suit the application’s need.
• Used Data loader for migrating the raw data to Salesforce after Data cleaning and Mapping.
• Used custom Visual force pages, apex classes, batch jobs, Consumed webservices, to integrate their salesforce with a Billing system(CDG-MBS)
• Created various types of Reports like Summary Reports, Matrix Reports and Tabular Reports.
• Created Complex workflows, triggers, time dependent actions to generate custom and highly complex automated tasks, reports, outbound calls.
• Worked on creating a custom solution to update the account teams automatically without using a trigger. Since Business was keen of not having any triggers/validation rules on core objects, I created a custom design which helped business meet the requirement effectively.
• Involved in all administrative tasks taking regular backups, giving directors, sales managers, service teams, Customer service, billing teams required custom reports.
• Design Visual force Dashboards which were intuitive and received appreciations, used to update our monthly achievements in dashboard.
• Maintained Chatter groups and tried to get users use chatter on a daily basis.
• Consumed 3rd party API’s to standardize the addresses.
• Integrated with HubSpot and linkedin for getting more information about leads, contacts.
• Based on the business requirement designed a sample CPQ process within salesforce so that pricing team can get the pricing requests of custom quote reuests in their queue to review. Used as much standard functionality as possible.
• Created a process for sales team to self price certain products using price books.
• As per business requirements, I have been creating permission sets, sharing rules. I was evaluating risks and planned the mitigation strategy where required.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Used SOQL and SOSL statements fairly with best practices in order to avoid hitting Governor Limits.
• Did a pilot sample on the Visual flow when it released.
• Created templates, email alerts, validation rules, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Customized company profile and communication Templates of the organization as per the organization requirements.
• Managed Security settings and conducted regular Security/Configuration Audit.
• Acts as primary application subject matter expert and provide that specialized technical knowledge to contribute to the achievement of business objectives.
• Performs day-to-day administrative and technical activities in order to support the business users.
• Used Sandbox for testing and migrated the code to the deployment instance after testing, and managed sandboxes for new and existing salesforce projects
• Evaluates, escalates and coordinates resolution of environment-related issues with appropriate personnel.
• Creates functional specifications for systems to meet business requirements.
• Analyzing and resolving deployment related issues. Keeping the release notes updated to make sure same problems do happen while moving the upper environments.
• Involved in Testing new enhancements and functions to ensure quality.
• Scripts some unit, system, integration and user acceptance tests.
• Deploying to upper environments using Ant, change sets.
• Created the Technical Design document to record the detail process.
• Prepared the Design document and training manual for the entire application.

Environment: SalesForce.com, Force.com, Apex, Visualforce (Pages, Component & Controllers), Data Loader, CRM Fusion Demand tools, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Custom Tabs and Objects, Email Services, AppExchange, WSDL, Eclipse, Knowledge management(Solutions), IDE Plug-in and HP QC.

Confidential

Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities
• Designed, and Implemented the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Involved in Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Application
• Felicitated to coordinate the internal applications of the organization in Salesforce for the clients
• Provided solutions for the issues post Production and also coordinated with development team.
• Provided Production-Support when in need by directly interacting with the clients.
• Provided Online Support to the users with a solution in time based on the raised tickets
• Interacted with Salesforce.com Premium Tech Support team to resolve any production issues
• Scheduled Scrum meetings to increase the efficiency of the application.
• Involved in System Integrated Testing and User Acceptance Testing phases for the application.
• Was an SME and guided the development team in assigning the work, handling escalations, problems, managing change lof, reporting off-shore deliverable demos, making the offshore developers understand the business reqs, communication to on-shore managers about day-to-day status.
• Been a chair for daily Internal development calls and gathered the status of work from all the developers.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Participated in the training sessions provided by the Salesforce team.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Visualforce, WSDL, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Web Services, Reports, Eclipse.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of the Salesforce application.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types.

Confidential

Java Developer

Responsibilities:

• Involved in design and requirements gathering for project for further improvements and enhancements as per business requirements.
• Development of application using J2EE, Spring, Hibernate, Web Services (SOAP & REST), jQuery, JSTL 2, Oracle, Maven technologies.
• Created business logic and application in Spring Framework using JSP, and Servlets.
• Developed the business logic using Spring and persistence logic using Hibernate.
• Used various Design Patterns like Factory, Abstract Factory and Singleton Patterns.
• Developed the business logic using Spring and persistence logic using Hibernate.
• Integrated the Spring framework with Hibernate ORM tool to access the Oracle database
• Developed java scripts for all client side validation and developed User Interface (GUI) using JSP, CSS.
• Monitored error log using Log4j and solved the problems.
• Used JUnit for testing and integration of modules.
• Responsible includes integration cycle and deploying application on Production server and providing Production support.

Environment: Java(JDK 1.4), J2EE, HTML, Web Services, CSS, JavaScript, JDBC, PL/SQL, Oracle 10g, Toad, Spring, Hibernate, Servlets, JSP, Apache HTTP Server, Apache Tomcat 6, XML, Eclipse, Win XP, Linux/Unix