PROFESSIONAL SUMMARY

• 8+ years of overall professional IT experience including 6 years of extensive experience in Salesforce.com CRM and Force.com platform as both Administrator and Developer and over 2 years of experience in Java/J2EE Technologies.
• Strong Experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Visualforce Components, Test Methods.
• Analyzed Sales, Marketing, Customer Service and Support business processes used by salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience working wif Salesforce.com Sandbox and Production Environments.
• Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Strong knowledge on Administration setup, Apex, Visual force and experience wif different SFDC development tools like Force.com, Eclipse IDE.
• Experience in implementing complex business logic wif inthe Governor Limits enforced by Salesforce.
• Experience in writing test classes and test methods to ensure maximum code coverage in production instance.
• Experience in integration of Salesforce.com applications wif other applications wif an emphasis of teh REST/SOAP Web Services.
• Experience in working wif Cloud Computing / Saas technologies.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Experience in creating and activating teh Marketing Campaigns in Salesforce.com.
• Working Knowledge on SFDC, CRM, SFA and billing Modules (Sales process automation, Lead and marketing automation, Mass marketing automation, Customer care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Having administration Configexperience on CRM applications like data exports &imports, application support, security administration, CMC maintenance, and release management.
• Designed and Developed various Inbound/Outbound Web services to enable real time integrations.
• Functional Expertise in Salesforce Automation (SFA), Marketing Automation and Case Management.
• Extensive knowledge about Salesforce setup menu, Configuration, Custom application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, and SOAP.
• Have end to end knowledge on Agile Methodology, worked wif Scrum Masters, IM PMs on requirements.
• Experience in Batch Apex and Schedule Apex Development.
• Extensive Experience in data migration and integration using Data loader Utility.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components,S - Control, Apex Web Services,Partner WSDL & Enterprise WSDL,Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

ETL Tools: DataLoader,Salesforce-to-Salesforce,Apex- Explorer.

Languages: Apex, Java, HTML, XML, CSS, AJAX.

Database: SQL Server 2008, Oracle,MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, MS Excel, Silverlight, Eclipse IDE.

Application/Web Servers: IBM Websphere 4.x/5.x,Apache Web Server, Tomcat 6.x

PROFESSIONAL EXPERIENCE

Confidential, Owings Mills, MD

SalesForce.com Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized teh applications to match teh functional needs of teh organization.
• Interacted wif various business team members to gather and documented teh requirements. Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked wif SalesForce.com consultants while implementing teh solutions for teh requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized teh Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Implemented SFDC web-to-lead functionality into teh corporate site to make lead management simple and efficient.
• Created Visualforce Pages to provide UI to teh custom objects and to provide customer status to sales team and executive team based on different geographical location filters
• Developed teh view pages using HTML, JavaScript for client side development and validations
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Used SOQL and SOSL for data manipulation needs of teh application using platform database objects
• Designed, Implemented and deployed teh Custom objects, Page layouts, Customtabs, Components to suit to teh needs of teh application.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements
• Customized tabs for different business users groups and business centers.
• Created teh workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Provided teh training to teh internal business users to use teh application and develop their own custom reports.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to halp sales and service teams to be more efficient.
• Performed teh role of support engineer for teh internal users and halped them in getting used to teh application, generated reports and saved them for further access to teh users.
• Customized teh entire Salesforce.com applications to incorporate teh business requirements which involved creating Web Forms.
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, wif an emphasis on Service Cloud solutions.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Involved wif Salesforce.com Premier Support and handled teh support cases wif teh halp of salesforce.com support.

Environment: SaleForce.com platform, Salescloud, JavaScript, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, VisualForce Controllers, Workflow and Approvals and Eclipse IDE, Microsoft Excel, MS Project, Rational Clear case, UML, Quality Centre.

Confidential, Livonia, MI

SalesForce.com Developer/Admin

Responsibilities:

• Production Support and lots of enhancements on top of an existing system were part of this project.
• Responsible for creating and customizing Page Layouts, Record Types, Email Templates, Validation Rules Workflows, Approval Process.
• Responsible for creating Users, Profiles, Roles and Permission Sets.
• Worked on Security settings for objects at Profile, Role and Organization level.
• Created Sharing rules for various objects.
• Involved in Setting up standard Object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Campaign.
• Developed teh view pages using HTML, JavaScript for client side development and validations
• Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in teh application
• Conduct systems design, feasibility and cost studies and recommend cost-TEMPeffective cloud solutions.
• Customized and Configured Siebel Business Applications usingSiebelTools.
• Experience wif ExactTarget, Eloqua, Adobe Marketing cloud. Integration of Sales force wif Back end systems like SAP, Marketing automation tools.
• Good experience in Integrating Salesforce.com wif other internal/external applications using SOAP and REST based web services.
• Administer discovery, user testing and beta programs to garner feedback prior to each Major Release.
• Responsible for Developing, supporting & maintaining teh Siebel application.
• Administer discovery, user testing and beta programs to garner feedback prior to each major release.
• Advise software development teams on architecting and designing web interfaces and infrastructures that safely and efficiently power teh cloud environment.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages and Reports.
• Designed, developed and deployed Apex Classes, Controller &Extension Classes to support VisualForce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in teh application.
• Extensive use of Wrapper classes to show dynamic data on visual force pages.
• Followed Agile Methodology for teh project.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Participated in each phase of one full SFDC lifecycle implementation, provided End-user training, post go-live support and on-shore/off-shore coordination.
• Written apex REST web service classes for inbound calls to salesforce.
• Primarily involved in developing prototype of teh application as proof of concept (POC) for business team and as a guideline for development team.
• Worked on Reports and Dashboards.
• Worked on application functionality by checking teh dependencies.
• Responsible for writing Apex Triggers, Apex Classes and Visual force Pages.
• Worked on Schedule Apex and Batch Apex for deleting unused accounts.
• Responsible for migrating Meta data from one sandbox to another sandbox using Change Sets.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Worked on Documentation which includes Technical Documentation and Test Cases
• Worked on Apex Data Loader for various activities.
• Worked on Deployment using Force.com IDE tool.

Environment: Custom Objects, Page Layouts, Email Templates, Validation Rules, Workflows & Approvals, Users, Profiles, Roles, Apex Triggers, Apex Classes, Visualforce Pages, Change Sets, Force.com IDE tool, Schedule Apex, Batch Apex.

Confidential, Chicago,IL

Salesforce Admin/ Developer

Responsibilities:

• Worked as enhancement developer and team member, performed teh roles of Salesforce.com Developer and Administrator in teh organization
• Responsible for setting up Webservices integrations.
• Worked closely wif sales team and business analysts and performed detailed analysis of business and user requirements, designed teh solution by customizing various standard objects of SalesForce.com (SFDC)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate teh data loading process for teh sand box refresh activity.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects
• Created page layouts according to teh user requirements.
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Visual Force Pages to suit to teh needs of teh application.
• Created Test Classes and used SOQL queries based upon teh requirements.
• Designed and developed Apex Programs, Apex Triggers for various functional needs in teh application.
• Design of Visual Force Pages, Dashboards and various other components as per teh client and application requirements.
• Used controllers like standard or custom to handle teh SOQL queries according to teh requirements.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by teh org and integrate them wif teh pricing team.
• Experience working wif Customer Communities and Partner Communities.
• Designed, and developed Apex Classes, Controller Classes, extensions and ApexTriggers for various functional needs in teh application.
• Maintaining test coverage for all teh classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validationrules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to teh needs of teh application.
• Responsible for Agile methodology testing package upgrading in sandbox org & deploying in production org.
• Integrated Salesforce.com for mass Email management and designed various custom Email templates.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform,Sales cloud,Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.s

Confidential, Chicago, IL

Salesforce Developer (Support &Enhancement)

Responsibilities:

• Production Support and lots of enhancements on top of an existing system were part of this project.
• Responsible for creating and customizing Page Layouts, Record Types, Email Templates, Validation Rules Workflows, Approval Process.
• Responsible for creating Users, Profiles, Roles and Permission Sets.
• Worked on Security settings for objects at Profile, Role and Organization level.
• Created Sharing rules for various objects.
• Worked on Reports and Dashboards.
• Implemented teh Salesforce.com applications using Agile SCRUM Methodology that involves teh
• Iterative development methodology.
• Help wif triaging and fixing defects for teh planned Releases and production.
• Perform advanced sales force administration (Sandboxes management, Sales force release and patches, User management, workflow and approval rules, Permission Sets etc.) Salesforce.com Development.
• Used Picklists, Dependent Picklists and Record Types to enforce data quality.
• Hands on experience wif Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Created Custom Button and linked them wif teh Visualforce pages to Clone.
• Added methods that can be called from Visualforce pages to Controller Extensions.
• Used sandbox mode for testing and migrated teh code to teh production instance in installments
• Worked on application functionality by checking teh dependencies.
• Responsible for writing Apex Triggers, Apex Classes and Visual force Pages.
• Worked on Schedule Apex and Batch Apex for deleting unused accounts.
• Responsible for migrating Meta data from one sandbox to another sandbox using Change Sets.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab
• Worked on Documentation which includes Technical Documentation and Test Cases
• Worked on Apex Data Loader for various activities.
• Worked on Deployment using Force.com IDE tool.

Environment: Custom Objects, Page Layouts, Email Templates, Validation Rules, Workflows & Approvals, Users, Profiles, Roles, Apex Triggers, Apex Classes, Visualforce Pages, Change Sets, Force.com IDE tool, Schedule Apex, Batch Apex.

Confidential - Rockville, MD

Java Developer

Responsibilities:

• Involved in analyzing teh business needs system and database designing.
• Recommendations on teh client architecture to solve teh business problem at hand while addressing teh requirements.
• Developed teh Templates using Jamon.
• Implemented bulk uploaded for inventory through Excel CSV using Excel API (Apache POI).
• Implemented Email Sender for sending emails (text html att cc & bcc) using Java Mail.
• Test and write test cases for application using JUnit
• Generated teh reports in PDF format using Itext APIs.
• Involved in database designing
• Configured and used JDBC in Persistence Layer.
• Involved in enhancements.

Environment:Struts, JDBC, Tomcat, Jamon, Itext, JSP, Servlets, Oracle, VSS, TOAD, My Eclipse