PROFESSIONAL SUMMARY:

• Over 7+ years of overall professional IT experience with 4 years of experience in Salesforce.com CRM and Force.com platform.
• Worked in all stages of Software Development Life Cycle (SDLC) me.e., Systems Analysis, Design, Development, Testing and Implementation.
• Experience in working with Agile/Scrum, Waterfall software development methodologies.
• In - depth understanding of CRM business processes.
• Working noledge of MVC architecture of Salesforce and CRM business processes like forecasting, campaigns and lead management, case and solution management, account and contact management.
• Expertise in developing UI Components using Visual Force Pages, HTML, Java Script and CSS.
• Expertise in Back end programming using Apex, Triggers, Batch Apex Scheduler, Web services.
• Extensive experience in SFDC Administrative tasks, like creating Profiles, Roles, Users, Page Layouts, Email Services, Tasks and Actions.
• Extensive experience in designing of Custom Objects, Formula Fields,Page Layouts, Workflow Alerts, Validation Rules, Approval Processes, Email Templatesaccording to application requirements.
• Diverse experiencein generatingcustom and Standard Reports, Report Folders, Report Extractions to various formats, design of Visual Force Pages, Snapshots.
• Experiencein customizing Dashboardsbased on roles.
• Experience in writing SOQL, SOSL queries within the SFDC database.
• Experience in evaluating and working on App Exchange applications like Marketo.
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Experience in Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• Extensive experience in Data Migration using third party tools.
• Experience in integrating security levels using Field level and Page level security.
• Worked on different integration projects. Good experience on B2B & B2C SFDC patterns involved interaction with all the various parties.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Experience in working with Salesforce.com Sandbox and Production environments.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

SFDC Technologies: Salesforce CRM, Apex Language, Apex Custom Controllers and Extensions, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S-Controls, Apex Web Services, Workflow Rules, Approval Processes, Page Layouts, Validation Rules, Reports, Dashboards, Analytic Snapshots, Case Management Automation Custom Objects, Email-to-Case, Web-to-Case, Web-to-Lead, Force.com IDE Eclipse, Force.com Eclipse IDE Plug-in, Developer Console, Force.com Explorer, Data Loader, Import Wizard, Force.com Excel 8 Connector, Force.com Platform (Sandbox, and Production)

Web/J2EE: HTML, CSS, JavaScript, JQuery, Ajax, XML, JSP, Servlets, REST, WSDL

Operating Systems: Windows, UNIX

Databases: Oracle, MySQL

PROFESSIONAL EXPERIENCE

Salesforce Developer/Administrator

Confidential, Alpharetta, GA

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Complex Reports and Dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Performed the role of support engineer for the internal users and halped them in getting used to the application, generated reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Administrated and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Salesforce Administrator/Developer

Confidential, Hoffman Estate IL

Responsibilities:

• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Performed detailed analysis of business and technical requirements and developed custom logic using Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Developed Batch Apex classes according to the functional needs.
• Developed Visualforce pages for customizing the UI for users.
• Experience in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Designed and developed the Custom objects, Validation Rules, Page Layouts, Custom Tabs and Componentsto suit the needs of the application.
• Designed and developed Workflow rules and Approval process for the application by implementing Custom Formulas for various Tasks and Email Alerts as per the requirement.
• Developed several Custom Reports to better assist managers and also Report Folders to provide Report accessibility to appropriate personnel.
• Developed and configured Reporting Snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Consumed and implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Imported data from Excel sheets into Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Integrated AppExchange applications like Dupeblocker.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed various types Email templates for auto response to customers.
• Used the Sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Worked with CRM Application Development Team to complete development, test support and deployment activities.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows XP.

Salesforce.com Admin

Confidential Charlotte, NC

Responsibilities:

• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow and Approvals
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured sharing settings
• Enabled network-based security and organization-wide list of trusted IP address
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
• Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.

Environment: Force.com, Visual Force Pages, Data Loader, Sandbox, HTML, JavaScript, Eclipse IDE, Change Sets

Salesforce Administrator

Confidential, Westmont, IL

Responsibilities:

• Involved in Salesforce.com application Setup activities and customized the apps to match the functional needs of the organization.
• Involved in creating ER diagrams.
• Created Profiles, Roles based on Organization Role Hierarchy and implemented Record-Level and Field-Level security and configured their Sharing Settings.
• Managed Security controls by modifying Sharing Settings, Field Accessibility, Password policies, session settings and network access.
• Imported data from Excel sheets into Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Deployed Web-to-Case and Email-to-Case as case creation channels.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules.
• Created the Custom Objects, Formula Fields, Lookup, Master-Detail relationships and created Many-Many Relationships using Junction Object.
• Created and maintained Custom Fields and modifying Picklist values and Field Dependencies.
• Created Record Types, Page Layouts, Task Delegation, Email Alerts and Field Updates.
• Developed and deployed intricate Workflows and Approval Processes - Record status alerts, Validation Rules, Workload Queues.
• Implemented Test Scenarios, Test Plans and Test Cases.
• Migrated the code to sand box for testing using Change sets.
• Maintained data cleanliness and accuracy by making minor enhancements to SFDC application required by business users from time to time.

Environment: Salesforce.com Platform, Security Controls, Workflow Rules, Approval Processes, Page Layouts, Validation Rules, Data Loader, Import Wizard, Email-to-Case, Web-to-Case.

Associate Developer

Confidential

Responsibilities:

• Designed, developed and implemented web based application using Java, J2EE.
• Implemented enhancements and supported backend services for vehicle configurator and locator.
• Involed in maintenance of the application by addressing bugs and client issues.
• Implemented unit and integration tests to consistently deliver high quality features.
• Met difficult deadlines expectations based on customer needs.
• Developed and deployed the application on Application Server using Maven.

Environment: Java, J2EE, JSP, HTML, Restlet, Spring, JavaScript.