SUMMARY:

• Over6years of experience inanalysis, design, configuring, development of various CRM and web - based applications, which includes 4+ years of Salesforce.com platform, sales cloud, service cloud, Administration and Development experience.
• Strong knowledge of SFDC standard Data structures, designing Custom Objects, MVC architecture, Multi-Tenant Architecture framework, Force.com platform and Force.com Sites.
• Extensive experience using Sales force Administration,Creating Roles, Profiles, Page Layouts, OWD, Sharing rules,Work Flows, Approval processes, Reports and Dashboards.
• Strong Implementation and Integration experience usingCustom objects, Triggers, SObjects, Visual Force Pages, and Apex classes.
• Experience in development, administration, configuration, implementation and support of Salesforce CRM. Leveraging Force.com Platform - world’s first commercial software as a service (SaaS) application running in cloud computing environment.
• Expertise in Apex Language, Controllers, Web Services API, Components, Tabs, Salesforce Customization, Security Access, users, SOQL, SOSL and Analytic Snapshots.
• Proficient in using meta-data migration using ANT based tools and Eclipse IDE.
• Data migration using Apex data loader.
• Experience in wide range of languages and technologies suchJavaScript, XML, HTML, JSON, CSS, Bootstrap, JQuery, Angular JS, Oracle andSOAP.
• Committed to excellence, self-motivator, quick learner, team player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Certification & Certification No.: Administrator - 9405867, Platform DeveloperI - 9544515

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Dashboards, Analytic Snapshots, Eclipse, Force.com IDE and Apex Data Loader.

Web Technologies: JavaScript, XML, HTML, XHTML, CSS, AJAX, Bootstrap, JQuery, AngularJS.

Databases: Oracle 10g/9i, MYSQL, SQL.

Languages: C, Java, PL/SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Webster, NY

Sr. Salesforce Admin/Developer

Responsibilities:

• Performed the role of Salesforce.com Admin/Developer in the organization.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various Salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow rules to automate tasks, Email Alerts, Field Updates, Time-Dependent Actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline for Management visibility.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in VisualForce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and usedEmail templatesinHTMLandVisualForce.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home grown web services.
• UsedSOQL&SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploader data in CSV files into Salesforce.com.
• Worked with Salesforce.com team to make application certified.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDE.
• Helped users withChatterteams/Groups and follow application as well.

Environment:SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion.

Confidential, Jacksonville, FL

Salesforce Developer

Responsibilities:

• Involved in group for requirement gathering throughout theplanningandimplementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with variousSalesforce.com objectslikeAccounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports and dashboards.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Designed and developedVisualForcepages based on the business requirements
• Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Provided ongoingSalesforce.commaintenance and administration services including periodic data cleansing, custom objects, workflow.
• Interacted with theSalesforce.compremium tech support team on a regular basis.

Environment:SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Sandbox data loading, Eclipse IDE, VSS.

Confidential, Owings Mills, MD

Sale Salesforce Admin/Developer

Responsibilities:

• Followedagilemethodology.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC)and other Platform based technologies likeVisual Force, Force.com API,andWeb Services.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• CreatedPage layoutsto organizefields,custom links,related lists, and other components on a record detail and edit pages.
• Worked onValidation Rules, WorkflowsandApproval Processes.
• DesignedCustom Objectsand developed and deployedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Developed acustomer feedbackand satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Integrated theWeb Servicesfor extracting the data from external systems, and used theSandboxfor testing to ensure minimum code coverage for the application to be migrated to production.
• Performed Integration using Web Sphere Cast Iron andInformaticacloud for data migration into the cloud.

Environment:SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, Sandbox, HTML, JavaScript, Eclipse IDE, CVS.

Confidential

SQL Developer

Responsibilities:

• Strong knowledge of RDBMS Concepts.
• Worked on the design, development and implementation of complete life cycle of data warehouses.
• Translated business requirements into software applications and models.
• Worked on resolving and troubleshooting complex issues.
• Performed and executed data extraction, transformation and loading using ETL tools.
• Analyzed the business and system requirements for the application.
• Interacted with user groups to derive the functional requirements.
• Developed Use Case along with functional requirements.
• Gathered requirements from the existing application.
• Involved in gathering requirements for creating web services supporting the SOA effort.
• Interacted with the technical and the business team to take business and implementation decisions.
• Analyzed the existing application and understood the logic behind the existing processes.
• Created periodic status reports.
• Held walkthroughs with the business and the technical team in order to communicate enhancement requests and to answer and clear all their queries.
• Involved in project estimation meetings.
• Used MS Visio to create process flows.

Environment: Oracle, SQL Developer, MS Visio, TOAD, SQL Loader, SQL*Plus, UNIX.