SUMMARY

• Over 18 years of diverse experience as IT lead in the areas of IT infrastructure, business analysis, process reengineering and streamlining, systems design, system build, implementation and operations with remarkable academic and professional qualifications
• Overseeing and managing IT infrastructure and commercial applications to ensure the continuity of business by providing reliable telecommunication, data and networking services for users through planning, technical leadership and program coordination.
• Scrutinizing and approving project plans, monitoring and controlling overall program activities by tracking deliverables, infrastructure operations, systems reengineering, promoting best practice standards, technology lifecycle management (SDLC), and steering IT infrastructure teams to meet business goals.
• Establishing and monitoring key performance metrics to tracks IT Infrastructure project deliveries.
• Strong vendor management skills, developing and implementing negotiated agreements, SLAs, managing internal teams as well as external vendors for COTS products
• Planning and budgeting for IT infrastructure, cost forecasting, documenting actual spending and accruals.
• Proposing better available IT alternatives to the business and presenting cost benefit analysis
• Develop and maintain standards with best practices and approved policies and procedures for IT infrastructure.
• Leading Disaster Recovery: developing DR Plan, DR communication, fall back strategy and DR drills.
• Planning, scheduling, budgeting, identifying stakeholders, identifying and scheduling project tasks, managing resources, communicating and managing different teams
• Identifying project dependencies, within the program, and outside the program, and conducting risk analysis and risk response strategies.
• Monitoring and controlling project plans, tracking project deliverables, overall accountability for network operations, systems reengineering, following change management, SDLC and other approved processes.
• Identifying, communicating, and managing project risks. Identify business or customer requirements and information technology alternatives.
• Analyzing, Identifying and collecting business requirements, converting business requirements into technical requirements.
• Change management, configuration management, incident management
• Vendors and business stakeholder management
• Identifying, communicating, and managing project risks. Identify business or customer requirements and information technology alternatives.
• Monitoring and supporting testing and development activities, identifying project deliverables, SDLC, documentation, and defect resolution for successful deployment.
• Monitor and oversee unit testing, system integration testing, user acceptance testing followed by successful UAT and Production deployment.
• Harmonization and mapping of Regulatory Reference data and dictionary data and providing it to the down - streaming applications.
• Designing and implementing LAN / WAN networks, VPN and application systems
• Active Directory and ISS design, implementation and configuration
• DNS, DHCP, Print server with controlled and tracked printing, MS SQL, WSUS, WINS and NLB
• Installing and supporting Cisco Catalyst / 3 COM switches, Nokia / Cisco routers, Cisco Wireless Access Points using RADIUS authentication
• Preparing designs / system architecture, guiding team for solution development, coordinating planning, testing and implementation of tasks
• Disaster Recovery co-ordination

TECHNICAL SKILLS

Technologies: Linux, DOS, Windows NT / 2000 / 2003, Exchange 5.5 / 2000 / 2003 , ISA 2000 / 2004, UNIX, Windows scripting, Cisco 2950 / 2970, Citrix, netapp, EMC, Storage, Windows Terminal Services, MS SQL, Oracle, .Net, client - server, Web Servcies, Data warehouse

Applications and Tools: Advance user of MS Office suite - Word, Excel, power point, Outlook, MS publisher, MS project, Visio, Quality Center, SQL plus, Oracle, SQL Navigator, Blue Print Requirements Center

Methodologies: Waterfall, Agile, SCRUM, Lean, SDLC

PROFESSIONAL EXPERIENCE

Confidential, Princeton

IT Lead

Responsibilities:

• Managing digital assets for commercial systems build and support including IT Infrastructure, mobile applications, servers, corporate websites and business applications.
• Establish IT security standards and provide secured infrastructure adhering to industry standard security practices.
• Developing and implementing processes for service desk with overall accountability for service desk operations for IT infrastructure
• Responsible for laying out support model for executive dashboard support and its implementation
• Managing vendors, negotiating and developing vendor agreements and SLAs
• Ensuring highly reliable, secured and scalable infrastructure environment
• Budgeting and forecasting and controlling infrastructure costs

Confidential

Project Manager

Responsibilities:

• Preparing project charters and project kickoff presentations
• Managing vendors, and reviewing vendor contracts
• Assessment, planning, scheduling, budgeting, identifying stakeholders, managing muliple workstreams
• Influencing business and negotiating with stakeholders as necessary in the interest of overall program goals.
• Managing vendors and outsourced activities
• Supporting and keeping track of program activities, reviewing architecture diagrams and making sure that they get approved in time
• Motivating team for identifying, communicating and loggin project risks as continuous process.

Confidential, Rahway

Business Analyst / Project Manager

Responsibilities:

• System configuration, preparing Test, Dev and Production environments and implementation of the PDAM system
• Integrating Legacy Confidential infrastructure with Schering Plaugh and make it available for business and downstream applications for New Confidential environment
• Preparing project charter and project scope documents at the start of the project.
• Project planning, scheduling, budgeting, identifying stakeholders, identifying and scheduling project tasks, managing resources, communicating and coordinating with different teams
• Executing, monitoring and controlling project plans, identifying project deliverables as per SDLC, development and testing and defect resolution and deployment.
• Managing vendors, gathering requirements, preparing requirements document and running the requirements through business, SMEs, technical represenatives and other stakeholders for the approval.
• Negotiating requirements with business and stakeholders as necessary to keep the project scope, cost and timeline in control.
• Provide inputs in design documents get design approved, preparing other supporting documents such as business use cases, process flow diagrams, FRS, Subscription specifications etc and getting the documents approved as per SDLC in MIDAS.
• Supporting and keeping track of development activities, reviewing design document and making sure that it fulfills business requirements. During all of these releases, we practiced Waterfall approach as well as Agile approach for the development.
• Supporting test and deployment teams to test and deploy product in Dev, UAT and production environments, reviewing test cases, pre and post execution IQOQs providing feed back and make sure they are approved in MIDAS before the next stage.
• Identifying, communicating, and managing project risks. Identify business or customer requirements and information technology alternatives.
• Monitor and oversee unit testing, system integration testing, user acceptance testing followed by successful UAT and Production deployment.
• Tracking deliverables such as QAP, design document, version description document, development summery report, business continuity plan, DR plan, UAT summery report, release authorization notice, IQOQs, RTM, SDI in MIDAS and Quality Center
• Create closing documents and make sure all documents are approved before the product goes live
• Initiating handover to M&O team with M&O plan for successful operational activities.
• Triaging issues and follow escalation process as necessary

Confidential

Systems Engineer

Responsibilities:

• Designing and implementing Windows 2000 adv. Server Active Directory infrastructure with exchange 2000 and ISA 2000
• Upgrading to Windows 2003 Enterprise edition servers, RIS rollout of 200+ Windows XP clients. Installing and Implementing ISA 2004, and Exchange server 2003 with OWA and OMA
• Preparing, managing and rolling out images for different hardware and software (desktops, laptops and servers)
• Configuring Windows 2003 terminal servers with load balancing.
• Configuring and maintaining WSUS for windows hot fixes and regular updates. Testing and implementing windows updates before approving rollout.
• Administration and maintenance of a network consisting of Windows 2003 Enterprise servers
• Managing and atomizing network using customized scripts.
• Installing and maintaining Windows NT network
• Troubleshooting hardware and network problems and maintenance of the CAD projects.
• Migration of Novell Netware 3.12 to WinNT 4.0
• Managed State Government CAD projects being a sole-in-charge of the network and CAD database.
• Undertaken Central Government’s project of creating and updating electoral role for Government of India as a project manager.