PROFESSIONAL SUMMARY:

• 7+ years of robust experiences in Managing and Implementing Business IT projects and System Analysis in Salesforce.com CRM administration, development, configuration, customization, implementation, training and support.
• Certified Force.com Developer - Dev 401.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and App-exchange on Salesforce.
• Strongly experienced in analysis, design, development, and testing of the SFDC application
• Skilled working with Force.com IDE and SFDC Sandbox environments.
• Greatly skilled in SFDC Development using Apex, Visualforce, JQuery, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services, SOQL, SOSL & secure portals.
• Experienced in creating custom objects and junction objects with lookup relationship and master detail relationship, as per business needs.
• Created Reports and Dashboards and Customized Reports, Financial Reports, Forecasts, Pipelines and Dashboards for the Executive Office & Customer Community Plus.
• Managed Salesforce.com administrative tasks; configured users, roles and profiles, page layouts, workflow rules, email services, reports and dashboards.
• Designed Custom Fields, Approval Process, Validation Rules, Field Dependencies, Formula Fields, Trigger Rules and Workflow processes.
• Proficient in developing Visualforce Pages, using Standard controller, Custom controller and Controller extensions.
• In-depth experience with business CRM processes like Lead Management, Pipeline Management, Case Management, Account Management, Reports and Dashboards, Forecasting and Campaign Management.
• Knowledgeable in Ajax tool kit, Visual Force Pages, HTML, JavaScript, CSS, JQuery.
• Robustly experienced in Data Migration using Data load tools; Workbench, Apex Data Loader and Salesforce API Data Loader.
• Skilled in problem solving, building business logic, project management and motivating teams.
• Integration with LDAP, Active Directory, Share Point.

TECHNICAL SKILLS:

Force.com: Certified Force.com Developer (401 Certified), Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Packaging and migrations, Force.com IDE (Eclipse).

Visual Force: Custom Visual Force Pages

Operating Systems: Windows 8/7/2003/XP/2000/NT/98/95, MS-DOS, UNIX,LINUX, Mac OS

Languages: C++, C#, Apex, JAVA

Database: Microsoft SQL Server, MYSQL

Web: HTML, XML, CSS, ASP.Net, JavaScript,Asp.Net, JQuery, WSDL, SOAP

Tools: MS Office, Adobe Photoshop, MS Excel, MS-Project 2000,Visual Studio

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

SFDC Developer/ Admin

Responsibilities:

• Salesforce.com developer on customer database project and migrated customer reference data from Boulder Logic Database into customized objects of the company’s Salesforce.com CRM tool.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Performed testing of Database functionality in new Salesforce.com Customer Reference Database & Salesforce Customer Community Plus.
• Built a Marketing automation app to track existing marketing asset.
• Implemented SFDC Sales Cloud, Created Group, Deal Rooms provisioning and marketing teams.
• Used Force.com developer toolkit including Apex Classes, Visualforce, Apex Controllers and Apex Triggers to develop custom business logic.
• Wrote Triggers for custom validation process
• Created Visual force pages to provide customer status to sales team and executive team based on different geographical location filters.
• Designed Visual Force pages for dashboards to grant access to specific group of users.
• Experience working with data migration using Salesforce data loader from excels sheets.
• Developed HTML pages with JavaScript validation for Web to Lead, and Web to case.
• Worked with Developer Sandbox and Force.com IDE to migrate written classes.
• Configured Reports and Dashboards for various marketing and sales teams.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Provided on-going trainings to various marketing and sales teams on Salesforce.com built customer database applications.
• Served as company point of contact for all Salesforce.com CRM content applications.
• Integration with Active Directory & LDAP.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Active directory, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Minneapolis, MN

SFDC Developer/Analyst

Responsibilities:

• Customized workflow implementation using SFDC standard objects such as Leads, Reports, and Dashboard.
• Creation of Summary reports, matrix reports, dashboards.
• Developed Apex Classes, Pages and Triggers to achieve business required which were not possible out-of-the box.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business needs and tasks.
• Employee communities were developed such that employees can share files, get information that is relevant to them and to be able to connect to business process.
• Develop validation rules to prevent bad data from being entered.
• Wrote SQL Queries, stored procedures, triggers and prepared statements.
• Create workflow to update fields or send email alerts as appropriate
• Customized Marketo Marketing app in order to plan, create, execute, and evaluate marketing schedules.
• Worked on Marketo in detail to setup for users in such a way that campaigns help users to evaluate each marketing activity.
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Setup new objects and implement appropriately to handle new business needs.
• Requirement generation by meeting with the customer interaction team
• Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Salesforce using Import Wizard.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implementation of Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields.
• Customized workflow implementation using SFDC standard objects such as Leads, Reports, Dashboard,
• Creation of Summary reports, matrix reports, dashboards.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business
• Create workflow to update fields or send email alerts as appropriate
• Setup new objects and implement appropriately to handle new business needs

Environment:SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Active directory, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

SFDC Developer/Administrator

Responsibilities:

• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard.
• Creation of Summary reports, matrix reports, dashboards.
• Developed Apex Classes, Pages and Triggers to achieved business required which were not possible out-of-the box.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business needs and tasks.
• Develop validation rules to prevent bad data from being entered.
• Wrote SQL Queries, stored procedures, triggers and prepared statements.
• Create workflow to update fields or send email alerts as appropriate
• Setup new objects and implement appropriately to handle new business needs.
• Requirement generation by meeting with the customer interaction team
• Involved in Salesforce.com application and customized apps to match the functional needs of the client.
• Migration of data from Microsoft Excel to Salesforce using Import Wizard.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implementation of Salesforce principles to create custom objects from pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields.
• Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard,
• Creation of Summary reports, matrix reports, dashboards.
• Work with teams throughout the organization to improve their workflow and grow Salesforce with business
• Create workflow to update fields or send email alerts as appropriate
• Setup new objects and implement appropriately to handle new business needs

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, EclipseSandbox, Production environment.

Confidential

Salesforce Developer

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Develop Visualforce pages, Visualforce custom components and using Javascript for designing any Salesforce Button functionality as well as summary report pages.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, Data Loader, HTML, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, Windows XP.