SUMMARY

• Obtain a position that will capitalize on my acquired skills, experiences, and expertise in requirements gathering and quality assurance testing and provide an opportunity to expand my knowledge and skills.
• iVAPP (Integrated Verizon Advanced Provisioning Platform) is an FTTP provisioning platform for voice, data, video and specials. iVAPP manages assignable inventory, provisioning and activation of FTTP (Fiber to the Premise) network elements. The system integrates the provisioning in an end - to-end work flow and manages manual fallout using skill set based routing. The system provides a GUI that supports inquiries and manual assignment for the fallouts as well as reports and metrics for the FTTP network and services. iVAPP also provides the GUI front end to display end-to-end service record.
• RequestNet is a single source for mechanizing and automating field sales requests for high capacity services processes these requests and generates responses back to the originating sales/custom service personnel or originator. RequestNet also processes the Interexchange Carrier Firm Order Confirmation.
• Scheduled and facilitated Requirements Gathering Sessions for iVAPP/RequestNet systems, identified system requirements and created process flow documents in System Architecture and IPM to capture requirements. Scheduled and facilitated document review sessions. Managed document revisions and distribution.

PROFESSIONAL EXPERIENCE

Confidential, Tampa, Florida

Consultant Treasury Services/Deposits

Responsibilities:

• Scheduled and facilitated Requirements Gathering Sessions for Deposits systems (CORE and WDC). Identified functional requirements and created Functional Requirements documents in Word and in Quality Center. Scheduled and facilitated document review sessions. Managed document revisions and distribution.
• Entered FRD in Quality Center repository.

Environment: Mainframe Contract terminated early due to reorganization that resulted in a Full Time Employee

Confidential

Consultant - iVAPP Requirements

Responsibilities:

• Scheduled and facilitated Requirements Gathering Sessions for iVAPP system, identified system requirements and created process flow documents in System Architecture and IPM to capture requirements. Scheduled and facilitated document review sessions. Managed document revisions and distribution.
• Acting Lead of iVAPP Requirements when Lead is absent.

Environment: iVAPP - Client/Server - GUI Front-end

Confidential

Consultant - Requirements

• Scheduled and facilitated Requirements Gathering Sessions, identified business requirements and wrote Business Requirements Documents in Word and set up document review sessions for the Retail COFEE ordering and billing system. Managed document revisions and distribution.
• Prepared Retail COFEE Billing Release documentation for East and West, managed document revisions and distribution.
• Maintained and updated departmental documents with new release data.
• Attended System Requirement Specifications reviews, Detailed Design reviews, and Business Requirement reviews, verifying documents for accuracy and consistency.

Environment: Retail COFEE - Client/Server - GUI Front-end

Confidential

Quality Assurance Tester

Responsibilities:

• Developed test scenarios and design steps for System Test using the Mercury Test Director tool. Using requirements Use Cases, staged data required for various test scenarios. Reviewed test output for system test, updating test results in Test Director.
• Tested Verizon’s Retail COFEE online GUI application for the Ordering process.
• Retested and verified code fixes for system test and production Incident Reports.
• Attended System Requirement Specifications reviews and evaluated and verified system online documentation.
• Environment: Retail COFEE - Client/Server - GUI Front-end

Confidential, Temple Terrace, Florida

Business Analyst

Responsibilities:

• Participated in on-site requirements gathering sessions for major enhancement project. Assisted in developing the Systems Requirements document in Word for COPS (Customer Order Processing System) requirements.
• Assisted in developing and formatting the High Level Design document and User Considerations using Microsoft Word.
• Developed test scenarios and design steps for System Test using the Mercury Test Director tool. Captured online data for playback using WinRunner. Reviewed test output for system test, updating test results in Test Director.
• Provided daily status and statistical reports to management via EXCEL spreadsheet.

Environment: FSP(Full Service Provider)/COPS - Mainframe system

Confidential, Florida

Business Process Expert/Business Information Analyst

Responsibilities:

• Member of the CMM (Capability Maturity Model) SEPG team and CMM Team Lead for the Requirements KPA's (Key Process Areas). Wrote and co-authored several new Procedures, Work Instructions, and Forms for CMM Level 2.
• Reviewed, evaluated and provided estimates for development of customer requirements.
• Participated in on-site requirements gathering sessions for domestic and international customers. Served as liaison between the end-user and programmers in defining system requirements and design.
• Resolved incoming Incident Reports from PORTUGAL, CANTV, BELL and CWC by helping to identify problems and determine corrective actions to resolve outstanding issues and educate users.
• Developed test cases and reviewed test output for unit and system test. Served as subject matter expert supporting system and User Acceptance testing.
• Developed user documentation and training material for new enhancements.
• Performed Lead BIA duties including providing system impacts on new enhancements, determining hours quotes (Requirements LOE), and tracking progress.
• Won numerous Individual Achievement and Team Player awards.
• Environment: CBSS

Confidential

Coordinator/Billing Support

Responsibilities:

• Provided day-to-day support for eight billing centers throughout GTE North.
• Conducted onsite Quality Operational Reviews and prepared results reports.
• Prepared business requirements documents to request system enhancements for user or regulatory commission requirements. Worked with state representatives and data services organization to provide all information required for defining the system requirements.
• Assisted in online testing of these enhancements.
• Developed training material for tax and tariff changes and new system releases for field personnel.
• Served as liaison between billing centers and other departments in resolving billing problems.

Environment: BVT - Mainframe system

Confidential

Customer Billing Supervisor

Responsibilities:

• Supervised up to 22 billing representatives.
• Responsible for collection of live and final accounts and bankruptcy filings in a three-state area.
• First line of contact for escalation of customer billing and collection customer inquiries.
• Responsible for scheduling and delegating work for the center.
• Provided user training for billing inquiry and collection techniques. Also provided user BVT training (Billing inquiry and treatment software system).
• Assisted in testing new billing system code releases.
• Assisted in physical relocation of billing and inquiry functions from field locations to centralized billing center.
• Implemented a final accounts collection unit, which involved documenting new processes and training representatives on federal collection laws.
• Performed remote Call Monitoring to ensure high quality responses to customer inquiries and provided coaching of employees when necessary.

Environment: BVT - mainframe system

Confidential

Prior Relevant Experience

Responsibilities:

• Maintained company cashbooks and computed executive payroll in GTE of the Midwest Treasury Department.
• Secretary to the Director of the Service Department.
• Assisted with curriculum development and provided service office and billing and collection training to new hires.