SUMMARY

• 10+ years of experience working as a Business System Analyst, System analyst and lead in various domains such as Advertising, Financial and e - commerce industries using Service Now.
• Well versed with business process engineering, Software Development Life Cycle (SDLC), AGILE, SCRUM, Unified Modeling Language, Rational Unified Process, and Waterfall.
• Proficient with Business Process Engineering, Business process workflows, Requirements Gathering, Organizing JAD sessions and workgroup sessions, clients, stakeholders, developers, wireframe designers, software testers.
• Ability to bridge the gap between technical and functional teams.
• Strong analytical and trouble shooting skills during Implementation and Go-live with Post Go-live experience including Production Stabilization, Maintenance and Support.
• Experience in creating detailed documentation such as the Enumerated Functional requirements, Business requirements document, Use case document, business process flows and UML diagrams.
• Have experience mentoring and conducting training sessions for the end-users.
• Production Support activities for the end users.
• Excellent communication and interpersonal skills, good team player, and capable of coordinating and executing multiple tasks successfully.

TECHNICAL SKILLS

Software Methodology: Waterfall, AGILE, Scrum, Rational Unified Process (RUP)

Requirements Management: IBM Rational Requisite Pro 7.x, Sybase Power Designer 10.x, MS SharePoint

UML Diagrams: MS Visio, Rational Rose, Sybase Power Designer

Wireframes & Screen Design: Axure wireframe & mock up, Wireframesketcher

Test Cases: HP Quality Center, SILK central, SAHI

Defect Tracking: HP Quality Center, Rational Clear Quest, TRAC, Bugzilla

Enterprise Apps / Technologies: MS Office 2003/2007, SQL, XML Schemas(XSD), WebService APIs using SOAP UI

Project Management: MS Project 2010/2013, JIRA, ServiceNow

Database: Sybase, Oracle, DB2

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst Lead

Responsibilities

• Lead a team of 5 business analysts throughout the life cycle of the project. Followed AGILE mode of software development.
• Involved with interviewing Subject Matter Experts (SME’s), stakeholders, conducting JAD sessions, brainstorming sessions with developers and leads
• Assisted project manager in defining the schedules and scoping out requirements to meet deliverables.
• Worked with testers (onshore and offshore) to impart the requirements, evaluated test cases and test scripts, set up test data and sign off on the test cases.
• Interacted with wireframe /user experience designers (UXD) to impart requirements and come up with the best possible user interface for satisfying the business need.
• Allocated tasks for business analysts and was coordinating the documentation of the Enumerated functional requirements, test cases, Business requirements document.
• Also involved with leading the effort of documenting the use cases via UML diagrams.
• Was involved with end to end delivery of the product starting with requirements, coming up with the best possible algorithms for different use cases, post production validation, post production support, change request management.
• Was involved with reports generation related use cases which involved designing a system which can be used to generate reports in the back end.

Environment: Sybase Power Designer 10.x, Microsoft office 2007, Borland SILK, JIRA, Java, J2EE, Jboss, Windows, Oracle 11g, Notepad++, Wireframe Sketcher, Service Now, MS SharePoint

Confidential, PA

Business Analyst Lead

Responsibilities

• Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow/process diagrams, data flow/data model diagrams.
• Documented the “AS-IS” Business Workflows adhering to UML standards
• Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD)
• Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements
• Identified use cases from the functional requirements, wrote use case specifications and created “TO-BE Business Process Workflow” diagrams (activity diagrams) in MS Visio
• Designed User Interface-level wireframes detailing interaction models and user experience using Axure.
• Conducted requirement workshops to verify and validate business requirements
• Led weekly meetings with development team and provided with functional expertise during construction phases of the project.
• Coordinated project activities between clients and internal groups and information technology including project portfolio management and project pipeline planning.
• Documented and analyzed business workflows and processes. Present the studies to the client for approval
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements
• Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases
• Maintained a Requirement Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level
• Performed functional and GUI testing to ensure that the user acceptance criteria are met
• Co-coordinated the User Acceptance Testing (UAT) on a daily basis with the SME’s to make sure that all the business requirements are addressed in the application
• Coordinated project scheduling and status reporting with the project manager.

Environment: IBM Rational RequisitePro, Microsoft Office 2007, TRAC, JIRA, Java, J2EE, Jboss, Windows, Oracle 9i, Axure

Confidential, PA

Systems Analyst

Responsibilities

• Functioned as a primary bridge between the business, operations, and the technical team throughout the project cycle.
• Involved in understanding YellowBook current business as well as their legacy systems
• Created As-Is Business Process Models using MS Visio.
• Conducted Joint Application Development (JAD) sessions with Sales Rep, Sales Manager, Campaign Analysts and Analysts Managers to identify business rules, functional and non-functional requirements
• Responsible for defining Functional Requirement Specifications following the Agile methodology using HP Quality Center
• Designed wire frames and activity diagrams using MS Visio to outline the “To-Be” screens and “To-Be” processes
• Participated in daily Scrum and bi-weekly project status meetings
• Conducted requirement walkthroughs with developers and QA team to help them understand the requirements and proactively identified feasibility issues
• Involved in creating test cases using HP Quality Center and participated in manual testing
• Maintained traceability matrix between requirements and test cases using HP Quality Center
• Used Rational Clear Quest to report and prioritize defects
• Conducted bug triage with QA and Development team to go over the defects
• Created release notes to support the monthly releases

Environment: Microsoft office 2007, MS Project, Java, J2EE, Tomcat, Windows, Sybase

Confidential, Baltimore, MD

Systems Analyst

Responsibilities

• Created “As-Is Business Models” and documented standard operating procedures, by meeting with SME’s from underwriting, finance, customer service, marketing and fulfillment departments
• Met with Business owners from Prudential Insurance (service provider) and Aon Insurance (service administrator) so as to capture the Level Term self-service portal requirements
• Responsible for designing the wireframes and authoring the Functional Requirements Document including use case narratives. Led the presentation and walkthroughs to Business Owners to get final sign-offs
• Involved in brainstorming sessions with the SME’s from underwriting, finance, customer service, and fulfillment departments to identify the changes required in back-end application processing system
• Met with marketing team to identify and document requirements for Level Term Rate Calculator
• Created “To-Be Business Models” based on UML Methodology
• Worked closely with the Web development team to help them understand the requirements and supported the implementation efforts by answering questions related to the business or requirements
• Followed UML methods to develop use cases and wrote use case narratives
• Conducted workshops and training sessions to educate and train Aon Insurance employees on updated business processes and implementations.

Environment: Microsoft office 2003, Bugzilla, Java, DB2

Confidential, CA

Systems Analyst

Responsibilities

• Interacted with clients to assess needs, identify key challenges, define project scope and deliverables
• Gathered and document business requirements from users using Requisite Pro
• Participated in business requirements, functional and technical meetings with business groups
• Involved in identifying use cases, actors and writing use case narratives
• Created use case diagrams and activity diagrams using MS Visio
• Assisted in creating screen Mock ups and verifying that designs satisfy business requirements
• Assisted the QA team in writing test cases and manual testing

Environment: Microsoft office, PowerBuilder