SUMMARY

• 7+ years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 3+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Proficient in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex.
• Proficient in Data Migration from Legacy systems to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Adept at writing and executing unit test scripts, coordinating UAT and reconciliation.
• Experience in web technologies like HTML, XML, JSP, and JavaScript.
• Experience in Object Oriented Languages like C, C++, C#, Java.
• Hands on experience in SQL and good knowledge of Data Warehouse concepts.
• Experience in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SALESFORCE INTEGRATION TOOLS: Data Loader

LANGUAGES: C, C++,VB, Java, SQL, PL/SQL, Apex, ASP.NET, ADO.NET, C#, Python

DATABASES: Oracle11g/10g, SQL Server 2005/2008, MS Access

OPERATING SYSTEMS: Windows Server 2008/ 2003 / 2000 Windows XP Pro / NT / Macintosh, Linux, Unix

JAVA TECHNOLOGIES: Java, JSP, JavaScript

WEB TECHNOLOGIES: Web Services, XML, HTML, Adobe Flash, Dreamweaver

OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE

Confidential, CA

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Integrated AppExchange applications likeCase History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Developed Various Visual force pages as per organization requirements.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Performed data migration from Microsoft CRM toSalesforce.com.
• Developed web-to-lead functionality for Healthstream.com site which directs leads from web to Sales force.
• Used field level security along with page layouts to manage access to certain fields.
• Involved in developing, implementing & testing on the Sandbox environment.
• Worked with web services API

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in

Confidential, NY

Salesforce Developer

Responsibilities:

• Deployed Salesforce.com to more than 100 users internationally.
• Designed, implemented, unit tested, maintained, and troubleshoot various applications and integrations with Salesforce.com
• Developed Custom Tabs, Custom Objects and created Reports & Dashboards
• Maintained user accounts and managed the profiles along with Role Hierarchy
• Responsible for setting Field level security
• Migrated a legacy system to Salesforce.com, ensuring a flawless migration process.
• Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality
• Integrated the Web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Integrated Cases and Solutions into a simplified one-paged self-sufficient case tracking system.
• Re-wrote several existing applications to maximize functionality, improve response time and user experience, and eliminate bugs.
• Handled massive amounts of lead and accounts data while importing data using both the Apex Data loader and Import Wizard
• Involved in client interaction for discussing the work flow and customization of page layouts
• Other duties includes conferencing with the business proponents on a daily basis, tracking, managing, and fixing bugs, developing a system and design to ease future maintenance and development efforts, administration and configuration, writing build scripts, setting up source control, as well as detailed documentation tasks.

Environment: Saleforce.com platform, Trigger’s-Control, Salesforce.com Data Loader Force.com Sites API, SOSL, SOQL, Force.com IDE, Eclipse Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules, roles Profiles, mobile management

Confidential, Sunnyvale, CA

Salesforce Administrator/Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

SalesForce.com Admin/Developer

Responsibilities:

• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on Location records.
• Implemented Salesforce.com dashboards as per business requirements
• Used eclipse for development environment
• Developed dynamic salesforce.com visual force pages using JavaScript and JQuery
• Customized page layouts for Salesforce.com standard and custom objects
• Developed Apex Triggers, Apex Classes and Test Methods and other queries
• Implemented Salesforce.com for calendar and integrated with campaign management and other Sales force applications
• Administered Salesforce.com applications and migrated code/data from different environments.
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Maintained roles, profiles and user accounts.
• Involved in creation of users and profiles.
• Configured users' roles, permissions and profiles as per business requirement.

Environment: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Adobe Flex2.0, Web Services API.

Confidential

Developer

Responsibilities

• Developed web pages using ASP.Net and validated these pages using C#.
• Developed ASP.Net Server controls for the UI.
• Developed XML based menus that are compatible in both IE and Netscape.
• Used ADO.Net extensively for data retrieving, querying, storage and manipulation.
• Developed Web forms using VB.Net and ASP.Net.
• Developed Various XML Web Services. These Services expose Web Method Parameters to outside world.
• Worked on administrative tasks such as create user groups, users and assign roles.
• Developed Data Driven Pages using ASP.Net, C#, ADO.Net.
• Designed and developed the Database and Tables using SQL Server 2000.
• Created the Interface using Visual Basic standard controls and custom controls.
• Created Stored Procedures and Triggers using SQL Server 2000.
• Used Microsoft Application Blocks for Data Access using ADO.Net.
• Used Visual Source safe as repository for ASP.NET project files.
• Created user roles and profiles, Security controls and sharing settings
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards
• Implemented Field level Security, profiles, Workflows
• Customized the standard objects based on the business requirements.

Environment ADO.NET, C#, ASP.NET, Visual Source Safe, JavaScript, XML, HTML, SQL Server 2000, Visual InterDev 6.0, IIS 5.0,XML Web Services, Salesforce.com

Confidential

Net Developer

Responsibilities:

• Designed and developed various HTML and Active Server Pages using Visual Interdev.
• Involved in coding the changes needed (both enhancements and entirely new web pages) in ASP.NET 1.1/2.0.
• Heavily used .NET Web Controls, Validation Controls and User Controls.
• Wrote scripts for retrieving and updating the orders and information of the customers.
• Wrote scripts for stored procedures using T/SQL to retrieve the data. Wrote client side validations using JavaScript.
• Involved in testing of the Asp pages.

Environment: Windows NT, IIS, MS Visual Studio97 (VB 5.0, Visual Interdev), ASP, JavaScript, VB Script, HTML, MS SQL Server 6.0

Confidential

Java Developer

Responsibilities:

• Used Struts validation framework extensively. Developed JSP’s using Struts tag libraries.
• Struts framework, which internally uses the J2EE design patterns, is used for Logging and tracing were used.
• Responsible for design and architecture of the project by using MVC framework.
• Used JSP for presentation layer and sessions as controller, entity beans as the model to represent the persistent data and interacted with Oracle database as per MVC Architecture.
• Design Implementation of GUI using HTML and CSS.
• Designedand developed the JSP for the different modules.
• Developed the XML Schema for the data maintenance and structures.
• Worked with various Style Sheets like Cascading Style Sheets (CSS) and XSL.

Environment: Java Server Pages (JSP), JavaScript, CSS, Java 1.4, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, and Eclipse 3.1.