SUMMARY

• 7 years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 5+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator. DEV401 Certified Developer.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Proficient in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex.
• Proficient in Data Migration from Legacy systems to Salesforce using Import Wizard and Data Loader Utility.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Adept at writing and executing unit test scripts, coordinating UAT and reconciliation.
• Experience in web technologies like HTML, XML, JSP, and JavaScript.
• Experience in Object Oriented Languages like C, C++, C#, Java.
• Hands on experience in SQL and good knowledge of Data Warehouse concepts.
• Experience in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SALESFORCE INTEGRATION TOOLS: Data Loader

LANGUAGES: C, C++,VB, Java, SQL, PL/SQL, Apex, ASP.NET, ADO.NET, C#, Python

DATABASES: Oracle11g/10g, SQL Server 2005/2008, MS Access

OPERATING SYSTEMS: Windows Server 2008/ 2003 / 2000 Windows XP Pro / NT / Macintosh, Linux, Unix

JAVA TECHNOLOGIES: Java, JSP, JavaScript

WEB TECHNOLOGIES: Web Services, XML, HTML, Adobe Flash, Dreamweaver

OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Implemented custom Visualforce page and controller extension for different sites and for different Application involved.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Worked in setting up of Customer Portals and Sites for the Letter of Intent, Review and Scoring and RFA of the customers.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created custom objects depending on the requirements of the client.
• Developed and worked on Building sites and portals with CSS styling involved.
• Worked the Visual workflows in order to develop the conference tools based on the client requirements.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Worked with the web services while building the sites and portals.
• Worked with the Bootstrap libraries for building sites and portals.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in

Confidential, CA

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Integrated AppExchange applications likeCase History Timeline makes it possible for users to create a timeline showing all stages of a case.
• Developed Various Visual force pages as per organization requirements.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Performed data migration from Microsoft CRM toSalesforce.com.
• Developed web-to-lead functionality for Healthstream.com site which directs leads from web to Sales force.
• Creating the relationships/junction objects like Master-Child lookups, Entity Relationship data model, pages, Classes, Interfaces, triggers, Email alerts.
• Used field level security along with page layouts to manage access to certain fields.
• Involved in developing, implementing & testing on the Sandbox environment.
• Worked with web services API

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in

Confidential, NY

Salesforce Developer /Java Developer

Responsibilities:

• Deployed Salesforce.com to more than 100 users internationally.
• Designed, implemented, unit tested, maintained, and troubleshoot various applications and integrations with Salesforce.com
• Developed Custom Tabs, Custom Objects and created Reports & Dashboards
• Maintained user accounts and managed the profiles along with Role Hierarchy
• Responsible for setting Field level security
• Migrated a legacy system to Salesforce.com, ensuring a flawless migration process.
• Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality
• Well equipped in implementing app exchange applications.
• Responsible for design and architecture of the project by using MVC framework.
• Used JSP for presentation layer and sessions as controller, entity beans as the model to represent the persistent data and interacted with Oracle database as per MVC Architecture.
• Design Implementation of GUI using HTML and CSS.
• Designedand developed the JSP for the different modules.
• Integrated the Web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Integrated Cases and Solutions into a simplified one-paged self-sufficient case tracking system.
• Re-wrote several existing applications to maximize functionality, improve response time and user experience, and eliminate bugs.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualfoce Pages.
• Handled massive amounts of lead and accounts data while importing data using both the Apex Data loader and Import Wizard
• Involved in client interaction for discussing the work flow and customization of page layouts
• Other duties includes conferencing with the business proponents on a daily basis, tracking, managing, and fixing bugs, developing a system and design to ease future maintenance and development efforts, administration and configuration, writing build scripts, setting up source control, as well as detailed documentation tasks.

Environment: Saleforce.com platform, Trigger’s-Control, Salesforce.com Data Loader Force.com Sites API, SOSL, SOQL, Force.com IDE, Eclipse Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules, roles Profiles, mobile management, Java Server Pages (JSP), JavaScript, CSS, Java 1.4, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, and Eclipse 3.1

Confidential, PA

Salesforce Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements. Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document
• Helped draft the scope document and suggested improvements
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Maintain and track configuration across multiple Salesforce environments.
• Deploy using Force.com IDE for sandbox to production environments.
• Created technical design document and functional design documents as per business requirement.
• Developed a new schema to better satisfy the needs of the users
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers

Environment: Visual force pages, Triggers, Apex Data Loader, Workflow, Reports and Dashboards, Approval Process, Security Settings

Confidential, Sunnyvale, CA

Salesforce Administrator/Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.

Environment: SFDC, Force.com, Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Workflows, Email Updates.

Java developer(Security Application)/SalesForce.com Admin/Developer

Responsibilities:

• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on Location records.
• Implemented Salesforce.com dashboards as per business requirements
• Used eclipse for development environment
• Developed dynamic salesforce.com visual force pages using JavaScript and JQuery
• Customized page layouts for Salesforce.com standard and custom objects
• Developed Apex Triggers, Apex Classes and Test Methods and other queries
• Implemented Salesforce.com for calendar and integrated with campaign management and other Sales force applications
• Administered Salesforce.com applications and migrated code/data from different environments.
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Maintained roles, profiles and user accounts.
• Involved in creation of users and profiles.
• Configured users' roles, permissions and profiles as per business requirement.
• Design Implementation of GUI using HTML and CSS for a security Application.
• Designedand developed the JSP for the different modules.
• Developed the XML Schema for the data maintenance and structures.
• Worked with various Style Sheets like Cascading Style Sheets (CSS) and XSL

Environment: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Adobe Flex2.0, Web Services API.

Confidential

Developer (.Net)

Responsibilities

• Developed web pages using ASP.Net and validated these pages using C#.
• Developed ASP.Net Server controls for the UI.
• Developed XML based menus that are compatible in both IE and Netscape.
• Used ADO.Net extensively for data retrieving, querying, storage and manipulation.
• Developed Web forms using VB.Net and ASP.Net.
• Developed Various XML Web Services. These Services expose Web Method Parameters to outside world.
• Worked on administrative tasks such as create user groups, users and assign roles.
• Developed Data Driven Pages using ASP.Net, C#, ADO.Net.
• Designed and developed the Database and Tables using SQL Server 2000.
• Created the Interface using Visual Basic standard controls and custom controls.
• Created Stored Procedures and Triggers using SQL Server 2000.
• Used Microsoft Application Blocks for Data Access using ADO.Net.
• Used Visual Source safe as repository for ASP.NET project files.
• Created user roles and profiles, Security controls and sharing settings
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards
• Implemented Field level Security, profiles, Workflows
• Customized the standard objects based on the business requirements.

Environment ADO.NET, C#, ASP.NET, Visual Source Safe, JavaScript, XML, HTML, SQL Server 2000, Visual InterDev 6.0, IIS 5.0,XML Web Services, Salesforce.com

Confidential

Java Developer

Responsibilities:

• Designed and developed various HTML and Active Server Pages using Visual Interdev.
• Involved in coding the changes needed (both enhancements and entirely new web pages).
• Heavily used Struts and Spring Web Controls, Validation Controls and User Controls.
• Wrote scripts for retrieving and updating the orders and information of the customers.
• Wrote scripts for stored procedures using T/SQL to retrieve the data. Wrote client side validations using JavaScript.
• Used Struts validation framework extensively. Developed JSP’s using Struts tag libraries.
• Struts framework, which internally uses the J2EE design patterns, is used for Logging and tracing were used.
• Responsible for design and architecture of the project by using MVC framework.
• Used JSP for presentation layer and sessions as controller, entity beans as the model to represent the persistent data and interacted with Oracle database as per MVC Architecture.
• Design Implementation of GUI using HTML and CSS.
• Designedand developed the JSP for the different modules.
• Developed the XML Schema for the data maintenance and structures.
• Worked with various Style Sheets like Cascading Style Sheets (CSS) and XSL.

Environment: Java Server Pages (JSP), JavaScript, CSS, Java 1.4, Hibernate 3.2/ 3.3, Web Services, EJB, Servlets, Oracle 10g, and Eclipse 3.1.