PROFESSIONAL SUMMARY

• 6 years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 3 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator. DEV401 Certified Developer.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Proficient in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Performed Validation Rules, work flows, e - mail services and approval processes using customization & Apex.
• Proficient in Data Migration from Legacy systems to Salesforce using Import Wizard and Data Loader Utility.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Adept at writing and executing unit test scripts, coordinating UAT and reconciliation.
• Experience in web technologies like HTML, XML, JSP, and JavaScript.
• Experience in Object Oriented Languages like C, C++, C#, Java.
• Hands on experience in SQL and good knowledge of Data Warehouse concepts.
• Experience in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SALESFORCE INTEGRATION TOOLS: Data Loader

LANGUAGES: C, C++,VB, Java, SQL, PL/SQL, Apex, ASP.NET, ADO.NET, C#, Python

DATABASES: Oracle11g/10g, SQL Server 2005/2008, MS Access

OPERATING SYSTEMS: Windows Server 2008/ 2003 / 2000 Windows XP Pro / NT /Macintosh, Linux, Unix

JAVA TECHNOLOGIES: Java, JSP, JavaScript

WEB TECHNOLOGIES: Web Services, XML, HTML, Adobe Flash, Dreamweaver

OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Implemented custom Visualforce page and controller extension for different sites and for different Application involved.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created Environment setup plan, Migration document and checklist
• Maintained and populated configuration workbook
• Planned testing strategy, created and signed off test-script, executed User Acceptance Test
• Configured products and price book
• Configured out of the box reports and dashboards as well as custom reports.
• Worked in setting up of Customer Portals and Sites for the Letter of Intent, Review and Scoring and RFA of the customers.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created custom objects depending on the requirements of the client.
• Developed and worked on Building sites and portals with CSS styling involved.
• Worked the Visual workflows in order to develop the conference tools based on the client requirements.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Worked with the web services while building the sites and portals.
• Worked with the Bootstrap libraries for building sites and portals.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in

Confidential, NJ

Salesforce Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on Location records.
• Implemented Salesforce.com dashboards as per business requirements
• Used eclipse for development environment
• Developed dynamic salesforce.com visual force pages using JavaScript and JQuery
• Customized page layouts for Salesforce.com standard and custom objects
• Developed Apex Triggers, Apex Classes and Test Methods and other queries
• Implemented Salesforce.com for calendar and integrated with campaign management and other Sales force applications
• Administered Salesforce.com applications and migrated code/data from different environments.
• Administered and supported CRM application for 30 users in marketing, customer service and sales.
• Maintained roles, profiles and user accounts.
• Involved in creation of users and profiles.
• Configured users' roles, permissions and profiles as per business requirement.
• Worked with web services API

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in

Confidential

Salesforce Admin

Responsibilities:

• Coding using Java
• Compiling and running the software.
• Writing test plans, test cases for the developed screen in Mercury Quality Centre.
• Executing test cases and fixing bugs through unit testing.
• Generating daily progress reports
• Co-ordinating with other programmers in the team to ensure that all the modules compliment each other well.
• The goals of this project were very simple. There are three tables: event, e keyword and e use keyword all of which were stored as text files.
• Reading in data from a text file that contained keyword ID’s and the event ID’s and creating inverted lists so that searching for keywords and data were much simpler.
• Developed Salesforce.com workflow, rules and triggers using Apex for updating Users based on Location records.
• Implemented Salesforce.com dashboards as per business requirements
• Used eclipse for development environment
• Developed dynamic salesforce.com visual force pages using JavaScript and JQuery
• Customized page layouts for Salesforce.com standard and custom objects
• Developed Apex Triggers, Apex Classes and Test Methods and other queries
• Created user roles and profiles, Security controls and sharing settings
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards
• Implemented Field level Security, profiles, Workflows
• Customized the standard objects based on the business requirements.

Confidential

Dot Net Developer

Responsibilities

• This web based application has been developed on ASP.Net using SQL Server database, which plays a major role in detecting the Fraud that can be done in the credit cards by introducing face scanning, finger printing.
• The main objective of the project is to protect the credit card from the fraud. This system uses various algorithms to detect fraud at the credit card companies.
• This provides a level of protection to the bank/card holder. The system closely examines the authenticity of the payment instrument before sending it to the payment gateway for processing the transaction.
• The customer does not become aware of the indiscreet screening process. The merchant receives an alert automatically in case of credit card fraud detection.
• involved in complete Life Cycle including Analysis, Design, Development and Testing.
• Developed modules of the application in ASP.NET
• involved in implementing client side functionalities using java script and also involved in creating CSS classes for the application
• Created design documents, technical specifications - UML class diagrams.
• Utilized ADO.NET technology extensively for data retrieving, querying, storage and manipulation.
• Implemented HTML Server Controls, ASP Server Controls along with Validation Controlsj