SUMMARY:

• Worked on 6 Implementation projects in CRM 6.0, and CRM 7.0 EHP1, EHP2 packs. Worked on Sales, Services and IC Web Client modules.
• Trained in SAP C4C and HANA.
• Excellent understanding and working knowledge of Business Object Layer (BOL) and Generic Interaction Layer. Extensive knowledge in Web UI Coding.
• Excellent understanding of BSPs with MVC and Object Oriented ABAP.
• Extensive working knowledge with enhancing standard components and functionalities such as adding new fields, buttons, changing field labels, hyperlinks, dropdown and F4 value halps, calling URL’s, defaulting values, component navigation, component usages, new component creation, new assignment blocks, pop - ups etc.
• Good working knowledge of new CRM 7.0 EHP1 Web UI including creating Business Roles, configuring Navigation Bar Profile, Work Center, Direct Links. Have worked on Rapid Enhancement Applications.
• Good working knowledge of basic configuration activities related to SAP CRM in SPRO, basic functions such as Partner Determination Procedures, Status management, Configuration key, Design Layer Concepts, Org Model, Business Role Configurations, Copy Control, Setting at Transaction level etc.
• Experience withCRM Middlewarefunctions like Queues & BDOC's Monitoring
• Worked on the full life cycle implementation of CRM service module with major emphasis on service contracts, service orders, credits/ debits, returns and IBase management.
• Worked screen enhancements for Service order, service contract, debit, credits and service confirmation components.
• Worked extensively on service contracts and service orders related enhancements.
• Have worked on Duplicate Check and Address Check on Business Partner.
• Have knowledge in development of smart forms and mail forms & workflows.
• Extensive experience with using transaction launcher to call external URLs, BOR method.
• Experience in developing the IPC pricing routines.
• Have worked on Middleware enhancements for transaction data and master data.
• Extensive working knowledge of working with BADIs, Enhancement Spots, IDOCs, Workflows and Implicit Enhancements.
• Excellent knowledge on Configuring Actions/Action profiles.
• Very Good knowledge on Alerts/Rule Policy for Alerts in IC Web.
• Extensive knowledge on Inbound, Outbound Interfaces and Conversion Reports.
• Extensive working knowledge on BAPI’s/RFC’s/FM.
• Experience in building the project including the Gathering the requirement design and coordination as per the client specification. Acted as a liaison person between functional consultants, business end users and offshore project team.
• Involved in work estimation, coordination with offshore and proposing and realizing efficient technical solutions.
• Have strong communication and interpersonal skills with Diverse experience in serving multiple clients across geographical locations.

PROFESSIONAL EXPERIENCE:

Confidential

CRM Technical Lead

Responsibilities

• Design, Build, Test, Deploy SAP CRM Application Enhancements
• Interacting with Client for requirements and clarifications.
• Write technical documentation relevant to each object.
• Involved in development of major objects for conversions on design registration and product load, interfaces for quotation loads and IPC pricing routines developments.
• Involved in the few functional activities like view configurations.
• Involved in defects tracking/monitoring/rectifying/suggesting solutions.
• Providing the technical solution/bug fixes.
• Conducting peer code review, performance tuning and testing the codes
• Impact analysis of creating/changing new/existing programs.
• Test the application and prepare for deployment

Confidential

CRM Technical Lead

Responsibilities

• Working as the technical lead for CRM Services Track and MRS.
• Single Center point for all the functional consultants in Service Module
• Leading a team of 6 Associate Software Engineers.
• Involved in Complex Web UI Development like, Creating new components, component usages, Assignment blocks, Transaction launchers.
• Involved in defects tracking/monitoring/rectifying/suggesting solutions.
• Providing the technical solution/bug fixes.
• Interacting with Client for requirements and clarifications.
• Conducting peer code review and testing the codes
• Involved in the project management activities like resource mapping, tracking deliverable and KT Plans.
• Impact analysis of creating/changing new/existing programs.
• Imparting domain and technical knowledge to team members.
• Quick Fixes and implementing OSS Notes.

Confidential

Analyst Programmer

Responsibilities

• Prepared the functional and technical design documents for the defined business processes in the Customer Master Data Management and Marketing modules.
• Work as the intermediary between the functional and technical team in a techno functional role
• Participating in Functional walkthrough, solving technical issues.
• Programming, Creating and Executing Unit test plans.
• Created the custom fields required on UI screen using AET and the tables using RAD tools.
• Worked on the complex development designs which include conversions for BP load and hierarchy load, enhancements and interfaces.

Confidential

Senior Developer

Responsibilities

• Involved in the technical design discussions of the Business Partner data Conversions and Service Order Management.
• Worked as onsite-offshore coordinator at the Client location.
• Reviewed the design documents and developed code.
• Extensively worked on understanding the Business requirements.
• Day to day analysis of the overall ABAP related programming requirements and develops the product based on customers need.
• Analyzing the issues registered during application testing and working to resolve these issues.

Confidential

Senior Developer

Responsibilities

• Involved in ownership of build related activities.
• Complete ownership for Web UI Enhancements.
• Integration testing and Defect Analysis and Defect Fixing.
• Involved in UI Changes for Interaction Center Agent Inbox, ERMS customizations, Rule Modeler & Service Manager Profile.

Confidential

Developer

Responsibilities:

• Prepared High Level Technical Design documents.
• Understanding of Requirements and mapping to the product as per the master design.
• Web UI customization and Implementation end-end for first release.
• Customized the product accordingly customer requirement.
• Handled the build release process for development, test environments.
• Complete testing for the process flow.