PROFESSIONAL SUMMARY:

• 8+years of overall professional IT experience with almost 6+ years of extensive experience in Salesforce.com CRM and Force.com platform as Administrator and Developer.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com in the Service cloud.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in Data Migration using Import wizard and Apex Data Loader.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experienced in web technologies like HTML, XML, CSS, and JavaScript.
• Excellent communication and inter-personal skills. Accustomed to working in both large and small-scale environments.
• Knowledge on new release of lightning components.
• Implementation and support activities using Salesforce customizations, Workflow rules, Validations rules and Apex Programming.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.
• Proficient in CRM business processes like Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed custom formula fields, field dependencies, validation rules, workflows and approval processes for automated alerts, field updates and email generation according to application requirements.
• Experience in developing Apex Classes, Apex Triggers, creating Workflows, validation rules, CSS, HTML, DHTML, and JavaScript.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Expertise in building Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Dashboards, Tabs, Tags and Components.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Having hands on experience in Lightning Interface.
• Extensive knowledge in creating profiles and configured the permission based on the organizational hierarchy.
• Created page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages.
• Experience using Web Services using WSDL, SOAP, and XML.
• A good team player with a strong work ethics, a positive attitude and ability to make the best use of resources.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visual force Pages, Visual force Component and Controllers, Salesforce1, Salesforce Communities, Chatter, SOQL, SOSL.

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool.

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports.

Languages: Apex, C, C++, Java

Web Technologies: HTML, XHTML, CSS, XML, Java Script.

Tools: MS Office, Data Loader, Eclipse IDE, Visual Studio.

PROFESSIONAL EXPERIENCE:

Confidential, DC

Salesforce Admin/ Developer

Responsibilities:

• Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience with Salesforce Customization, Security Access, Creating Profiles, Roles, Users, Page Layouts, Email Services.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development Team.
• Extensive experience in Salesforce Administration (SFA), Profiles, Creating Roles, Page Layouts, OWD, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Designed Junction Objects for Relationships (Lookup and Master-detail) and implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, according to application requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Expertise in analyzing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management
• Good Understanding of both business processes and technical development.
• Extremely proficient in learning new concepts quickly and independently.
• Think critically, learn quickly, develop expertise and produce immediate contributions. Blend Knowledge, creative and analytical abilities to produce bottom-line results.
• Strong skills in testing techniques including unit testing, system testing, Parallel testing user acceptance testing and regression testing.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Worked with Mule soft Support team on integrating REST services with SFDC.
• Created Mule soft ESB work Flows to validate the request and response Objects.
• Created Mule soft ESB code to process the request and invoke corresponding SFDC Rest services.

Environment: Saleforce.com platform, Mule soft, Cast Iron, APEX Language, JQuery, Visual Force - Pages, Component &Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential, NJ

Salesforce Admin/ Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls, created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Confidential, CA

Salesforce Admin/Developer

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Delivered project reports using conation of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Implementing Web service (Rest API) between 3 Salesforce Orgs to send and retrieve some information based on some criteria.
• Writing test classes and checking the code by having different profiles in these classes.

Environment: Salesforce.com platform, force.com IDE, workflows and triggers, data loader, web services, custom and standard object, sharing rules, apex classes, test cases - unit testing, validation rules, formula fields.

Confidential, MN

Salesforce Admin/ Developer

Responsibilities:

• Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application confined to Governor Limits.
• Implemented Time Based Work flow to trigger an Apex Class to run at a specific time in a day/week.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Worked on Account Management involving Integration with External Legacy System using SOAP based Web Service Callouts using TIBCO as the middleware.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Implemented the Single and Mass Email Messaging feature to automate the Emails based on business logic.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
• Designed and deployed Workflows, Validation rules, Formulas and Approval Processes for automating business logic.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Created profiles and implemented Object and field level security to hide critical information.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow &Approvals, Custom Objects, data loading, Eclipse IDE Plug-in.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business users to gather the requirements, documented those requirements, and developed the prototype to meet the business needs.
• Created custom objects, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval fromSalesforceto Visual Force pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked on Salesforce Communities and created VF pages for Communities.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• UsedSalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created various reports and setup report folders to authenticate users based on their profiles (permissions).
• Started working on Territory Management2.0 and implementation to good fit in environment, research on Lightning Experience, Lightning App Builder, process Builder and Lightning connector.

Environment: Force.com Platform, Standard Objects, Custom Objects, Apex Classes, Triggers, Visual force pages, Custom Reports, Dashboards, Apex Data Loader, Sites, Validation Rules, Record Types, List Views, Page Layouts, Tabs, Apps, Workflows Rules, Email Alerts, Field Updates, Permission Sets, Profiles, Public Groups, Sharing Rules, Salesforce1 Mobile platform, Developer Console, Data Import/Export, Chatter.

Confidential

Java Developer

Responsibilities:

• Implemented JSP, Struts Tag Libraries, Java Script and CSS for developing User Interfaces.
• Developed the core backend business logic using Enterprise Java Beans.
• Developed the Action Classes and Action Forms.
• Responsible for creating/generating Hibernate classes and configuration xml’s to manage Transactions (insert, update and delete).
• Created JDBC connection pool (custom and container based).
• Responsible for database and schema design for Oracle and hand over to DBA for review.
• Created JUnit test cases, and Development of JUnit classes.
• Responsible for developing a framework on top of JUnit (an automated testing framework developed on JUnit). Using this we greatly reduced a lot of effort during testing phases. Due to the scenario-based and multi-threaded features, we even automated load testing with virtual multi-user environment.
• Configured log4j to enable/disable logging in application.
• Developed ANT script to build .war and .ear files for the application
• Involved in Code Reviews of other modules, documents, test cases.
• Created low level documentation using Eclipse and few user guides for UI components.
• Used JProfiler to identify memory leaks in the application.

Environment: J2EE, JSP, Servlets, HTML, Java script, SQL Server 2005, custom and container connection Pooling, Eclipse IDE.