PROFESSIONAL SUMMARY:

• Over 7 years of experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle (SDLC) of software applications.
• Experience in Configuring Applications using Service - Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
• Experience in Installation and Configuration of different modules of Service-Now.
• In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
• Good domain knowledge of CMDB and asset management.
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.
• Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now, which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management, and coordinating effort of administrators.
• Extensive experience in Development, Implementation and testing in various application architectures, including E-Commerce, B2B, Distributed Applications, and Internet/Intranet. Designed enterprise solutions with applied design patterns. Singleton, Session facade, Business Delegates, Factory.
• Experience in working with databases Oracle, MS Sql Server and DB2.
• Extensive experience with Oracle/MySQL Databases & thorough knowledge & experience in PL/SQL statements, Stored Procedures, Triggers, cursors and views.
• Strong experience in UNIX platform with work experience in Solaris and Linux.
• Used Sockets and Multi-Threaded environment to communicate between the clients and servers in Java.
• Strong experience in XML, DTD, SAX, DOM Parsers API, XSLT, Web Services.
• Excellent Communication and Interpersonal skills.

TECHNICAL SKILLS:

Primary skills: ITIL, ITSM and ServiceNow

Languages: JAVA, C/C++, XML, JavaScript, CSS, HTML, PL/SQL, SQL

App/web servers: Websphere App Server, Tomcat, Apache, Weblogic App Server

J2ee technology: Servlets, JSP, JDBC, Java Beans, Hibernate, struts, spring, JAX-WS, RESTful

Databases: Operating Systems

Oracle10g/9i/8i, Sql Server: WIndows

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

ServiceNow Administrator/Developer

Responsibilities:

• Analyzed business requirements, system architecture, design and prepared Functional and Technical specification documents.
• Performed a role of developer and implementer ServiceNow ITIL tool in project.
• Worked on integrations, JDBC Extracts, SQL queries, data sources, external connectivity using SN data source, WebServices, ATT eBond, Email integrations etc…
• Gathered requirements and developed many Service Catalog items.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• CMDB/Asset form re-engineering, role based approach, enhancements.
• Worked with Application Owners to restructure CMDB based on Company’s Architecture.
• Tailored out of the box Discovery tool to meet custom requirements in our phase 1.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Captured requirements from ESS self-enabling portal which is developed using CMS.
• Worked on Integration Email inbound actions for Email SR and Email Incident implementation.
• Created Database views to create reports across multiple tables.
• Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Documented all implementations and best practices defined within team.
• Participated in training sessions, defining coding standards, code reviews and daily/monthly team meetings.

Environment: Java Script, JSON, jQuery, Prototype, WebServices, SOAP, SQL, XML, HTML, iFrames, AJAX, Shell scripting, Log4j, Integrations, Cloud services, ITIL, SCRUM.

Confidential, Walnut Creek, CA

ServiceNow Administrator/Developer

Responsibilities:

• Provide day to day administration of all aspects of ServiceNow including but not limited to incident, change, problem and knowledge.
• Provide testing and documentation of ServiceNow upgrades in both development and production instances.
• Meet with managers and business owners regularly to improve ServiceNow functionality.
• Create and design new catalog items and relevant ServiceNow applications required by the business through update sets.
• Deliver high quality phone and high touch (L1, L2 and L3) desk side support for 500 users including VIPs and executives.
• Manage inventory of all IT related resources.
• Satisfy all procurement duties for the business as needed (hardware, software and service providers).
• Document various company processes and fixes through knowledge base articles.
• Customization of CMDB, built Service Catalog, custom applications and modules.
• Coordinate with other information technology departments for thorough solutions to multi tiered problems.

Environment: Java, J2EE, Servlets, Struts2, Spring, Websphere Application Server with RAD7, 8 IDE, XML,XSLT, HTML, DOM, SAX, SOAP, WSDL, extJS, Thin wire AJAX, JavaScript, Oracle 10g, PLSQL, JDBC, ANT, MVC, OOD, Maven (ant based),Windows OS.

Confidential

SAP ABAP Consultant

Responsibilities:

• Expertise in Full Software Development Life Cycle (SDLC) implementation of SAP R/3.
• Good Understanding of both business processes and technical development.
• Designs, develops, codes and test complex programs for SAP modules and functions using ABAP programming language.
• Developing quality code and its associated documentation adhering to team and departmental development standards.
• Excellent communication and time management skills with strong analytical, problem solving and decision making capability.
• Heavy good experience in Data Dictionary like creating Data Elements, Domains, Structures, Tables, Views, Search Helps and Locks.
• Good Experience using ABAP/4 Workbench Tools, reporting, customization, conversion and data extraction
• Extensively worked on Interactive Reports, ALV, Module pool Programming and dialog programming.
• Heavy experience in ABAP/4 Interfaces development, Data Conversions, Enhancements, Forms and Workflows.
• Experience in Developing Functionalities in Object Oriented Programming by creating Methods, Classes & Interface. Good at Inheritance, Polymorphism and Abstraction techniques.
• Multiple projects on Data Migration with BAPI, BDCs, Legacy System Migration workbench (LSMW) for data upload for various SAP Projects.
• Experienced in using various modularization techniques like subroutines, Function modules, RFC’s and class modules.
• Good Knowledge of configuring interfaces like EDI, ALE and IDOC’s.
• Designs forms and screens for SAP modules using tools such as SAPscript and Smartforms.
• Expertise in performance analysis and tuning using various debugging tools like run time analysis and SQL trace.
• Excellent Troubleshooting, debugging skills and good Knowledge in using CATT.
• Hands on experience on workflow with Business Objects. Used Deadline Monitoring in different workflow scenarios.

Environment: SAP ABAP/4, SQL DB.