SUMMARY:

• Over 8 years of diversified IT experience wif 4 plus years of experience in Salesforce.com CRM space spanning across Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
• Implementation experience of Salesforce.com applications like teh Sales, Marketing and Service and Support Modules.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured teh permissions based on teh organizational hierarchy.
• Extensive Knowledge in APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance wif organizational Needs.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience of working wif diverse database platforms including Confidential, SQL server, MS Access.
• Good experience in Integrating Salesforce.com wif other internal/external applications usingRESTbased web services.
• Involved in requirement gathering from teh client location, noledge transfer and setting expectations on project progress at teh client end.
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments.
• A team player wif a strong work ethic, a positive attitude and teh ability to make teh best use of individual resources.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta

Salesforce Admin/Developer

Responsibilities:

• Worked on various Salesforce.com standard objects like Leads, Accounts, Contacts, Cases, Roles, Opportunities, and Products.
• Designed, developed and deployed VisualForce Pages, Apex Triggers and Apex Classes for various functional needs in teh application.
• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Worked wif teh Salesforce to Salesforce functionality and automate teh process for record sharing from one organization to another organization.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Hands on experience in Administration setup like manage Users, Profiles, Security Controls and Data Management.
• Worked on Sales Cloud and Service Cloud wif functionalities like Opportunity Management and Case Management.
• Created Profiles and implemented Object-level, Field-level and Record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.
• Integrating Salesforce.com software wif Twilio, Stripe, Google Maps.

Confidential

Responsibilities:

• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Hands on experience in Administration setup like manage Users, Profiles, Security Controls and Data Management.
• Worked on Sales Cloud and Service Cloud wif functionalities like Opportunity Management and Case Management.
• Created Profiles and implemented Object-level, Field-level and Record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.

Confidential

Responsibilities:

• Created Page Layouts, Search Layouts to organize fields, Custom Links, Related Lists, and other components on a record detail and edit pages.
• Created Workflow Rules and defined Related Tasks, Time Triggered Tasks, Email Alerts, Filed Updates to implement business logic.
• Provided support ongoing salesforce.com maintenance and administration services including Custom Objects, Workflows and Triggers.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Environment: Saleforce.com platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SQL, Custom Tabs, Email Services, Security Controls, Sandbox data loading and Force.com IDE Plug-in Eclipse.

Confidential, Tampa

Salesforce Admin/Developer

Responsibilities:

• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created teh workflows for automated lead routing, lead escalation and email alerts.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved in integrating web service wif SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Apex Classes and Apex Triggers for various functional needs in teh application.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to teh users in teh Queue.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, Toronto

Software Engineer

Responsibilities:

• Designing, developing and testing various new features / enhancements for teh UnityDirector product.
• Developing Dictionary Scanner for Unity Director Loader.
• Developing teh client API commands for UnityAdmin Component.
• Involved in Developing teh Code for Confidential Viewpoint integration to Unity Director Loader
• Involved in developing an automated alerts system for Unity Director Loader.
• Assisted teh project manager in determining scope, creating project schedules, estimating tasks, and managing resources.
• Extensive testing ETL experience using Infomatica 9.1 (Power Center/ Power Mart) (Designer, Workflow Manager, Workflow Monitor and Server Manager) Confidential Unity Director Loader, Cognos and MicroStrategy, Salesforce.
• Writing UNIX shell scripts and automation of teh ETL processes using UNIX shell scripting.
• Strong experience in Extraction, Transformation and Loading (ETL) data from various sources into Data Warehouses and Data Marts using Informatica Power Center (Repository Manager, Designer, Workflow Manager, Workflow Monitor, Metadata Manger), Power Exchange, Power Connect as ETL tool on DB2 and Confidential Databases.

Environment:Java, Confidential, and Windows7, Linux, JIRA, Eclipse, JUnit, Informatica, FastLoad, MultiLoad, Bteq, Confidential Studio, mywork, Teamcity, Confidential SQL Assistant, Confidential Administrator.

Confidential, Toronto

Software Engineer

Responsibilities:

• Developed and Documented Test Plans, Test Cases in Silk Central based on Business Requirements, Functional Requirements, Design documents.
• Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, Negative testing, System testing, Integration and Smoke testing of teh GRIDSCALE Application.
• Involved in developing teh Test Framework for all teh GRIDSCALE Products
• Involved and Interacted wif subject matter experts (SME) to resolve design issues.
• Installed and configured DB2 and SQLSERVER to test GRIDSCALE Components.
• Involved in writing test cases by using shell script for teh GRIDSCALE SQL Parser.
• Participated in teh tests that are used to evaluate, test and bench mark of GRIDSCALE (UC4).
• Reviewing test cases and status report of testing process carried out by test team and prepared execution matrix to report to teh project manager.Support:
• Technical support / Customer support for all versions of GRIDSCALE LOAD BALANCER(DB2 and SQLSERVER) .This involved working closely wif teh customers that purchased various GRIDSCALE products for their business needs and halping them wif any issues that they face during teh development, maintenance or during teh upgrade to a next version.
• Also involved in suggesting /providing different business solutions for customers that needed guidance on how to use a certain feature in teh software.
• Responsible for documenting client requirements, creating FAQ entries for teh non issues.
• Worked on teh transition efforts in teh transition of teh GRIDSCALE Support Portal to teh Confidential Support Portal.

Environment: SilkCentral, SilkPerformer, C, C++, Java, XML, MS SQL Server 2005, 2008, DB2 V9.1,V9.5, V9.7 and Windows NT/XP Windows Server 2003/2008,Windows Vista and Windows 7, Power PPC, Linux, Aix, Solaris, MOJO, OTRS, SQLServer Management Tools, DB2 Control Center, Eclipse3.5, JUnit4.x NetBeans 6.0.