SUMMARY:

• Professional Experience over 6+ years in Software Development that includes all phases of Software Development Life Cyclewhich involves Requirement Analysis, Design, Development, UAT and maintenance of end to end applications.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - exchange applications.
• Experience in writing Apex triggers, Apex classes, VF Pages and VF components using Salesforce best practices.
• Experience in integrating salesforce with ERP applications like SAP using informatics on demand.
• Experience in integrating External systems as per the Business needs of an organization.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management and Case Management.
• Skilled in customizing standard objects and develop Custom objects, Page-Layouts, Record-types, Validation Rules, Lookup filters, Workflow Rules, Field updates, Email alerts, Approval Process, Chatter Quick Actions, Process builder, Email Templates (Text, Html and VisualForce).
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience in service cloud related customizations like Case Escalation Rules, Auto Response Rules, Assignment Rules, Email-to-Case and Support settings.
• Experience in creating various reports (Tabular, Summary, Matrix and Joined), Dashboards, Report folder, Dashboard folder and Report Types.
• Proficient knowledge of Governor limits. Experienced in optimizing the existing code in according to the Governor limits.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Dealing with Customer Acquisition and customer retention and good experience in working with various SFDC implementations covering Sales cloud, Service cloud, custom cloud andCommunities.
• ManagingCommunityapplication such as Ideas and Answers.
• Proficient in data migration from Traditional systems to Salesforce using Data Loader.
• Experience into HTML, JQuery, Ext Js JSON, XML and XML Schema.
• Familiarity with SQL and RDBMS, ability to manage data loads and data quality.
• Possesses strong interpersonal skills, the ability to interact with people at all levels, and strong communication and presentation skills.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Extensive experience in writingSQL, Stored procedures, Functions, Packages, Database triggers, Shell-Scripts andSQLLoader scripts.
• Experience performing all aspects of development life cycle including design, development, unit testing and documentation.

TECHNOLOGY & SKILLS:

Programming Languages/Web Languages: Java, Apex, JavaScript, HTML, JQuery,XML

Web Tools: Apache Tomcat, WebLogic Application server

Salesforce: Salesforce CRM,Sales Cloud and Service Cloud,Apex, Visualforce, Web Services, Rest API and Soap API, Salesforce1 Force.com

Databases/ ETL / IDE Tools: Informatica ETL,Informatica On Demand, Sql Server,MySQL,Force.com IDE, Eclipse,Data Loader,Force.com, Force.com Migration Tool

WORK EXPERIENCE:

Confidential, Scottsdale, AZ

Salesforce Admin/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup and Customization activities to fulfill the functional needs of the organization.
• Involved in End to End Service Cloud implementation project.
• Closely monitored the development of Triggers, Apex classes and Visual force pages and ensured their alignment with the requirements.
• Customizing standard objects and develop Custom objects, Page-Layouts, Record-types, Validation Rules, Lookup filters, Workflow Rules, Field updates, Email alerts, Approval Process, chatter Quick Actions, Process builder, Email Templates.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Performed the role of Support Engineer for the internal users and helped them in getting used to the Application, generated reports and saved them for further access to the users.
• Worked with Salesforce.com Premier Support and handled the support cases.
• Completed a marketing project for the localcommunityto provide information.
• Serve as Subject Matter Expert for end-usercommunity. Provide CRM expertise to sales & marketing teams to streamline, automate, and standardize core business processes on SFDC
• Maintained documentation of data migration and development processes.
• Integration ofSalesforceCRM with external applications using Web Services, Metadata API, SOAP and REST.
• Worked on integrating existing partners and new partners, data synchronization between legacy DB2 systems and Oracle applications.
• Performed Sales Cloud configurations and used its features such as Lead Management, Emailintegration, Sales Forecasting, and Wave Analytics.
• Performed one-wayintegrationand bidirectionalintegrationof AppExchange applications withSalesforce.
• Participated in gathering of system requirements from analysts and users.
• Leveraged APEX Controller to make a call for external requests to retrieve some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created Visualforce Pages for Custom Login and Configuration ofCommunities.
• Analyzed all the requirements and enhanced thecommunitymodule to suite to the needs of the Customers.
• Worked closely with business partners to understand and enhance Sales Force Community module to support various community needs of the business units.
• Helped build and train a fully functioning Salesforce development team.
• Responsible for maintaining and updatingIntegrationStrategy based on current and futureIntegration needs across all platforms.
• Refined Reports, Analytic Snapshots, and Dashboards for evaluating the efficiencies of the different sales departments.
• Provided training to the internal users to use the application and develop their own custom Reports.

Confidential, Phoenix, AZ

Salesforce Admin/Developer

Responsibilities:

• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used Data migration tools and de-duplication.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Set-up Sharing Rules, Field Level Security, Chatter Groups, and Public Groups
• Implemented web-to-lead and web-to-case functionality for users
• Managed lead processes, support processes, and campaign process
• Developed HTML email templates
• Managed data clean-up, testing, and import
• Managed implementation ofSalesforce.com app exchange applications, releases, and upgrades
• Prepared User Acceptance Tests and performed System Testing

Confidential

Jr Dot Net Developer

Responsibilities:

• Developed applications based on departmental requirements and specifications.
• Prepared and executed test scenarios to test the functionality of the application.
• Used simplified client and server side validation, better session management and powerful data access management using ASP.NET.
• Used ADO.Net to perform the Create, Retrieve, Update, Delete operations on the database.
• Created Deployment projects for .NET applications using Microsoft's MSI packages.
• Provide manual testing of Cerner Millennium application that included charting, reporting and printing of patient’s healthcare reports.
• Involved in resolving operational problems and systems failures by directing and/or performing systems audits, analyzing problems and developing clear, concise methods for resolution.
• Contributed in UML diagrams and understanding the use case
• Involved in Feature testing and Regression testing, bug tracking and defect management.