PROFESSIONAL SUMMARY:

• 9 years of IT experience in Business Analysis, Systems Analysis, Requirement Gathering and Quality Assurance.
• Certified Scrum Master with hands on experience with IT, Banking, Insurance, Retail and Finance Domains.
• Excellent working knowledge and understanding of SDLC, Waterfall, Agile, Scrum, Kanban, RUP.
• Expert at requirements elicitation, prioritization and documentation.
• Hands on experience in facilitating Scrum ceremonies for development teams.
• Well acquainted with handling conflict management and change management.
• Experience in coordinating and handling onsite - offshore teams.
• Self-starter with excellent oral, written, inter-personal communication skills and a Cross Functional team member.
• Highly efficient in developing Activity, Process flow, E-R and Data Flow diagrams defining end-to-end processes through UML using MS Visio, iGrafix.
• Well acquainted with use cases scenarios’ definition and documentation.
• Well versed in developing Business Architecture and Enterprise Business models.
• Hands on experience and knowledge with Business process re-engineering.
• Proficient in creating Mock-up screens, Wireframe static pages to assist UI/UX teams /stakeholders with HTML4, Mock-up Screens and MS Visio.
• Well versed with facilitating and conducting JAD sessions, interviews as part of requirement gathering.
• Excellent authoring skills in BRD, FSD, SRS, Vision/Scope and user manual documentation.
• Meticulous in conducting GAP, SWOT, risk, feasibility, root-cause, cost-benefit analysis studies.
• Experience in dealing with mobile and tablet platforms.
• Proficient in various management tools like JIRA, Rally, Version One and Rational Requisite Pro.
• Proficient in tightly coupled architecture, loosely coupled architecture including SOA, web services.
• Good understanding of Web Services related concepts like WSDL, HTML, XML, JavaScript, .Net and AJAX and various protocols such as SOAP and REST.
• Sound knowledge of creating SQL Queries for Data Validation and Data Integration.
• Extensively involved in Data Mapping and Data Modeling with a good understanding in RDBMS.
• Comprehensive understanding of three-tier architecture and their corresponding relevance to Service Oriented Architecture- SOA.
• Good experience writing XML schemas for service level agreements (SLA).
• Well versed in BI tools for visualizing and report creation using IBM, Tableau and Google analytics.
• Expertise in developing Test cases in manual & automated test environments for UAT, functional and integration testing

TECHNICAL SKILLS:

Process methodologies: Waterfall, Agile Scrum

Requirement management tools: JIRA, Confluence, FatAlbert, VersionOne, Rally, MS SharePoint v 10, 13

Reporting tools: Tableau Desktop 8.2, IBM Cognos

ETL Tools: Informatica v 7, v 9.3

Data modeling tools: MS Visio, PEGA

Software languages: SQL, HTML5, XML, PL SQL

Testing tools: HPQC v 10.0, HPALM v 11.5, Quality Center v 7.0, Selenium

Databases: MY SQL, Oracle, Aurora, Microsoft Azure

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Pega Business Analyst

Responsibilities:

• Interacted with the business stakeholders and SMEs for requirement gathering through regular DCO sessions.
• Worked closely with the Product Owner to create and prioritize the team’s product backlog.
• Created user stories and helped maintain the backlog as part of the scrum team.
• Conducted business process sessions with technical teams to assess requirements design approach.
• Conducted GAP analysis to assess variance between business requirement and current capabilities.
• Participated in regular release and 2- week sprint planning sessions.
• Worked closely with the Project Manager to in creating the Project charter and scope definition documents.
• Attended daily scrum meetings and assisted in UAT reviews and sprint demos.
• Created flow diagrams using Activity and Swim Lane models using MS Visio.
• Worked on the Impact Matrix to develop high-level business requirements with the Business end.
• Captured use case scenarios for required functionalities.
• Responsible for defect management and allotment from HP ALM.
• Worked on PEGA Smart Disputes platform for credit cards’ claim processing.
• Working knowledge of end-to-end Credit Card Claim Processing and Dispute Management.
• Assisted in UI/UX design by creating wireframes and layouts for the application.
• Displayed leadership skills by acting as the team’s Scrum Master.
• Tracked and communicated team velocity and sprint/release progress with the aid of Sprint, Epic Burndown charts.
• Assisted in creating test cases and test scripts for UAT and functional testing during overload.
• Developed a good undertanding of VCR- Visa Claim Resolution and its implementation.

Environments: Java 7, PEGA 7.1, JIRA, Confluence, MS SharePoint, MS Office, MS Visio, HP ALM, Selenium.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Led requirement-gathering sessions with business stakeholders to assess magnitude of the project.
• Collaborated with business and technical stakeholders to define boundaries for release and initial timelines.
• Drafted the business requirement document- BRD.
• Conducted GAP analysis to identify current practices.
• Collaborated with the technical team to assess and define the System Requirements Document- SRS.
• Defined and worked with UI/UX resource to create UI Specification document.
• Initiated discussion with technical and business owners to define sprint timelines and high-level priority list.
• Spearheaded discussions with Infrastructure team to set up sandbox, development, production and UAT environments.
• Trained offshore and on-site teams on Agile/Scrum best practices.
• Collaborated with the DBA to understand business usability using SQL Azure Server.
• Collaborated with the technical owner to define Definition of Done- DOD and project deliverables for each release.
• Used SQL queries to understand the degree of equivalency as part of the inception and construction activity. Knowledge in normalization, database design and writing simple and complex queries, creating indexes, views, schedule jobs.
• Created a source - to-target mapping (STM) specification and conducted a data source analysis.
• Led discussions with business owner and UI/UX resource to finalize on UI flows for pages.
• Assisted the data analytics team in web traffic and integration functionalities of SAS for Predictive Modeling.
• Participated with DBAs to perform data mapping and executed SQL queries to filter data from the database.
• Maintained a Functional Specification Document- FSD for low-level requirement detailing.
• Conducted the daily stand up, sprint pre-planning, sprint planning and retrospective meetings as part of Scrum ceremonies.
• Used JIRA for requirement capturing and project management and Confluence for team file sharing and document archiving.
• Utilized Adobe Experience Manager- AEM for messaging, social media collaboration, web and static content management.
• Supervised and worked on web/mobile/tablet (MDM) application compatibility.
• Defined integration touch points with dependent applications via WSO2 layer.
• Worked with development team to define Services API Documentation, JSON input and output elements.
• Drafted UAT documents for business stakeholders to be used during sprint review sessions.
• Reviewed test cases using Selenium Automation with QA resources.

Environments: Java 7, JAX-RS 2.0, JQuery, Ajax, JSON, WSO2, MySQL, Apache http server, Microsoft Azure, TDD, IDAM, AEM, JIRA, Confluence, JBoss EAP 6.1, REST.

Confidential, St.Louis, MO

Business Analyst

Responsibilities:

• Authored the Business Requirments Document- BRD and System Requirement Specification- SRS.
• Gathered requirements through stakeholder workshops, interview sessions.
• Coordinated and facilitated JAD sessions with the development teams and stakeholders.
• Conducted risk and feasibilty studies for various senarios throughout the project.
• Was responsible for assessing and documenting process reengineering efforts.
• Liaise with stakeholders for requirement clarifications.
• Involved in PEGA DCO; capturing and defining processes and sub processes.
• Conducted workshops to understand requirements for Data Warehouse design with Project Manager and DBA resource.
• Responsible in process modelling through Sequence, process flow using MS Visio.
• Extensively involved in Data mapping and E-R modeling using ETL tools.
• Created requirement traceablitity matrix RTM for requirements to test case verification.
• Assessed in defining the KPI for project development management.
• Assisted the UI/UX teams in user interface functional design, mock up screen creation using MS Visio and documentation.
• Drafted business rules for middle tier application, scripted agreements for web methods and web services in XML.
• Supervised using SWIFT RBM for transaction tracking.
• Utilized SQL to perform ETL processes on legacy system data.
• Facilitated the daily stand up, the sprint review and the retrospective meetings as part of the Scrum ceremonies.
• Collaborated with Product Owner in backlog refinement and prioritization and handling change requests.
• Created user stories and prioritized the product backlog as part of the scrum team.
• Created release cycles using HP ALM (V 11).
• Used Tableau for reporting and visualizing as part of data analytics from SQL database.
• Utilized Informatica to ETL data for BI and reporting.
• Used Agility CMS to enhance web based content.
• Involved in identifyingthe Ad-hoc scenarios and generating reports for the Project Manager.
• Used PEGA PRPC for managing the activities, reporting making and dynamic case management issues.
• Well versed in using DOC as part of PEGA to maintain requirements to code harmony.
• Created validation rules for database validation, client-side validation, server-side validation.
• Conducted client side validation to study ETL (Extract Transform and Load) operations on database.
• Assisted the Quality Analysts in defects tracking.
• Worked extensively for the e-commerce website for retail orders.
• Worked extensively with the QA team for designing Test cases and supervised UAT activities.

Environments: SWIFT RBM, MS Office, Informatica (v 9.3), Tableau, Pega, SQL, HP ALM, HTML, MS Visio, MS Projects, Agile Scrum, XML, Mockup Screens, Java, EJB, JSP, Hybernate, Azure Server, Apache Tomcat, XML, XML Spy.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Referred to existing documentation and legacy systems to understand assess state of current systems.
• Conducted requirement gathering workshops with buisness stakeholders.
• Conducted a GAP analysis to guage the improvement and recommended enhancements.
• Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Designed Process flow, Activity diagrams using MS Visio.
• Working with the PEGA application team. Worked on requirement analysis and documentation for existing PEGA application. Also conceptualized and designed new applications to meet the customer’s needs.
• Performed reengineering analysis for integrating all the disparate systems into a synchronized system.
• Developed the BRD, HLE, PID and Vision and Scope documents.
• Performed cost benefit analysis to validate budget allocation.
• Assisted in disbanding Epics into workable user stories.
• Facilitated stakeholder interactions and drafted the impact of policy changes on the ERP modules.
• Used Google Analytics as a reporting tool to create reports based on analyzing trends and predictive behavior.
• Performed ETL operations from Data warehouse using Informatica for reporting and analysis
• Worked on JIRA for Issue tracking and project planning and execution.
• Coordinated with the Product Owner, teams in defining the epics and user stories.
• Assisted in creating Test plans and Test cases and was involved in System Integration Testing.
• Played a key role in UAT and implementation of system enhancements.
• Participated in smoke testing sessions on production environment to confirm requirements alongside the QA team.
• Constructed and maintained Requirement Traceability Matrix (RTM) and mapped use cases with test cases.
• Developed a good understanding of General insurance activities and practices.

Environments: SWIFT RBM, MS Office, MS Excel, MS Word, Informatica (v 9.3), Tableau, Pega, SQL, HP ALM, HTML, MS Visio, MS Outlook, MS Projects, Agile Scrum, XML, Mockup Screens, Wireframes, Java, EJB, JSP, Hybernate, Web Services, Apache Tomcat, XML, XML Spy.

Confidential, Arlington VA

Business Analyst

Responsibilities:

• Collaborated with stakeholders of each of the departments to better understand their requirements for the application.
• Gathered Business requirements through constructive workshop sessions with the Institute’s divisional SMEs and teams.
• Worked on Scrum-Waterfall hybrid methodology and documented existing and future business processes.
• Authored the BRD, FSD for the web application.
• Assisted in constructing logical design of the application and develop Software Design Document (SDD).
• Identified and proposed application solution models for delivering high customer satisfaction.
• Involved in creating Operational Risk Analysis, feasibility study.
• Collaborated with different team members for efficient project execution using SharePoint v ‘10.
• Created Activity, Sequence, Swim-lane and Process flow diagrams using UML on MS Visio.
• Define the data sources, data loads and data transformation using ER Diagrams.
• Prepared and maintained the Requirement Traceability Matrix- RTM.
• Proposed and implemented collaborative dependency web for auto task generation and alerts.
• Used Tableau for Data Visualization and Analysis.
• Developed UI Mockup Screen and Wireframes and Workflow analysis for Web Based Application Development.
• Collaborated with Product Owner for Epic and user story definition.
• Worked with SQL Queries for data manipulation.
• Analyzed extracted data from the data warehouse.
• Created test scripts and test cases and supervised the execution.

Environment: Modified Waterfall, Agile Scrum, MS Visio, SharePoint, SQL, MS Access, MS Projects, MS PowerPoint, MS Word, MS Excel, MS Outlook, HPQC, Tableau, Informatica, SharePoint, Apache Tomcat Server, JAVA, JavaScript, JSP, Oracle 10g, Web Services, XML, HTML, TCP/IP.

Confidential

Business Analyst

Responsibilities:

• Involved in gathering Business Requirements by interacting with the users, team members, project manager and SMEs to get a better view of the Business Processes.
• Created the BRD and FSD and identified system specifications.
• Responsible for maintaining Requirement Traceability Matrix- RTM.
• Conducted collaborative sessions with business experts and carefully refined the requirements for both business and technical teams.
• Used SharePoint for document and file management.
• Created Activity, Swim-lane, Sequence using MS Visio.
• Facilitated JAD sessions periodically with stakeholders and development teams.
• Maintained project status and updates using Rally.
• Used SQL queries for data validation.
• Involved in UAT of the application.

Environment: MS Visio, MS Project, Visual Basic, MS Access, Microsoft Windows, Rally, SQL, SharePoint.

Confidential

Business Analyst

Responsibilities:

• Created the Business Requirement Document (BRD) and the Functional Requirement Document (FRD).
• Conducted interviews, Business rules analysis for the elicitation of requirements.
• Assisted in creating Process flow, sequence diagrams.
• Referred to legacy documentation to understand the existing system.
• Performed a GAP, risk, SWOT and feasibility analysis studies to assert potential risks and statistics.
• Used SharePoint platform to amalgamate artifacts and documents.
• Used SQL queries in data analysis.
• Used Informatica for ETL.

Environment: Waterfall, Visio, MS Office, MS Projects, SharePoint, MS Excel, MS PowerPoint, Informatica (v 7).

Confidential

Business Analyst

Responsibilities:

• Interacted with the stakeholders and SMEs in understanding their requirements and assisted in conducting interviews, business rules analysis to gather requirements.
• Created data flow diagrams to visualize the execution and flow of the project.
• Involved in conducting GAP analysis to evaluate the current system and the proposed business requirements.
• Created wireframes to visualize the process idea.
• Generated graphical reports using MS Excel.
• Participated in SWOT analysis and identified risks and potential benefits.
• Wrote SQL queries for testing the database.

Environments: MS Office, MS Excel, MS PowerPoint, MS Visio, Windows, Waterfall, SQL.