SUMMARY

• Defined system quality and operational attributes external interfaces, constraints, rules, and other non - functional requirements to align with business needs.
• Experience analyzing business and user requirements for clarity, completeness, scope, and technical feasibility to translate as business and user requirements into system and software functional requirements.
• Involved in all Software Development Life Cycle(SDLC) Requirements, Analysis, Design, Development and Testing phases.
• Acted as a liaison / SME between product, technical and end-users to gain a common understanding on teh requirements.
• Created Test Ideas Test Plans determine Test Data requirements obtained business approvals.
• Involved in Implementing projects, Manual, Unit Testing User Acceptance Testing ran test cases and collected evidence.
• Have working knowledge of EDI health transactions, Enrollment and Billing, EOB, Claims processing life cycle.

TECHNICAL SKILLS

Requirements gathering and Analysis: Business Continuity, Market Intelligence, Gap Analysis, Business Modeling, Interviewing Key Opinion makers, JAD sessions, Test Plans and Test Ideas, UAT Testing, Team Player.

Technical Data Bases and Tools: MS Office Suite, RQM, ReqPro, CQ, Oracle, SQL, Teradata, TOAD

Systems: STAR Broker - Mainframes, Facets - Enrollment and Billing, Calidus Software - TrueComp Sales Compensation.

PROFESSIONAL EXPERIENCE:

Test Analyst / Business Analyst

Confidential, OH

Responsibilities:

• Assigned to test analyst role dat involved contribution to Business requirements gathering and analysis discussions.
• Involved in discussions in understanding teh functionality and specifications of teh modules.
• Involved in review of business requirements for Captive Agents, IT design documents to develop detailed test plans.
• Responsible to creation of Test Strategy, Detailed Test Plans and outlining UAT data needs.
• Involved in developing process mapping for functional and regression testing plans on teh legacy systems
• Designed regression test plans, defined cases for functional testing and created data required to complete testing.
• Participated in daily defect and status update meetings and presented progress updates.
• Used RQM tools on UAT testing and document test results to comply with firms SDLC policies..
• Involved in on time delivery of build modules.
• Designed test plans and created UAT data needs to ensure teh proposed systems functionality and specifications of teh business and internal management needs.
• Involved in preparation of traceability metrics, prepared test data, test cases and executed test cases.

Confidential

Responsibilities:

• Developed test plans and identified test data needs for UAT on Captive Agents.
• Executed test cases as per teh project testing strategy using RQM tools.
• Involved and learned through discussions to understand teh functionality and specifications of teh modules and senior business requirements and compliance issues.
• Broker commissions are regulated by teh Medicare and teh proposed system has to make sure it is in strict compliance so identifying testing needs and ensuring compliance was a big challenge to identify test data needs.
• Due to systems integration issues teh project was deferred to 2013 sometime.
• Learned more of senior business and CMS mandates and compliance TEMPthan delivering anything on dis project.
• Involved in test data setup and verifying compensation plans are in strict adherence to teh proposed tiering system.
• Involved in setting up agents to match teh test execution plans in Facets.
• Executed test cases, tested proposed functionality of teh system to compensate agents and brokers on a tiered plan.
• Involved in post production validation to make sure there are no bugs and tiered commissions system is working.

Confidential

Account Manager

Responsibilities:

• Involved in contributing to diligent bid preparation and submission to CA State agencies and private firms.
• Organize periodic Customer contact meetings to get feedback on products and services also generate leads on new business opportunities.
• Network with CMAS, MSA approved vendor party’s to develop and widen customer base.
• Conducted SME’s, stakeholders, doctors, patients and business user’s interviews to gather Business Process Requirements (BPR) and Software System Requirements (SSR) through Heuristics.
• Organizing JAD/RAD sessions for web site development, defined business case to ensure artifacts compliance with TCC’s SDLC Policies and guidelines.
• Prioritized defects and system problems, ensured accuracy through compliance analysis, and used Visio to create use cases, business flow and entity relationship diagrams. Assist testing teams with test scripts and UAT.
• Performed GAP analysis of business rules, business and system process flows, user administration, and electronic data interface health transaction requirements per HIPAA guidelines and EDI health transactions while business modeling.
• Directed web surveys analyzed results using MS Excel and statistical analytical tools to perform trend, competitive, market intelligence, research analytics and promotional campaigns on teh concept of telemedicine.

Business Analyst

Confidential

Responsibilities:

• Served as teh primary decision maker on day-to-day business administration, financial, logistics, marketing & sales activities and managed 100 million INR revenue and 30 member team. Business Unit had challenges to increase profits.
• Directed and Maintained integrity of teh team through shared vision and objective decision-making systems to execute business and marketing plans on a tightly controlled SBU budgets with 700,000 SKU’s in 21 categories.
• Negotiated contracts with third party suppliers to introduce new formulations dat resulted in high gross margins and filled existing gaps in teh product portfolio to increase SBUs profitability to 41% from 8%.
• Designed innovative promotional campaigns through ‘Heuristics’ to increase market share for high margin products resulting in gross contribution rise to 49% from 18% and drove competition out of teh segment.
• Directed new Logistics and supply chain management initiatives like ‘Regional HUB’, Cold Chain transportation to help prevent spoilages, improve inventory control; resulting in lowering inventory holding to 86 days from 145 days.
• Conducted Interviews with SME’s, and JAD sessions with system and business users; helped with design walkthroughs with stakeholders for base lining architecture.
• Prepared business process models using Visio, to create use case diagrams, data flow and business flow diagrams.
• Developed use cases, workflow, screen mock-ups, and conversion requirements while converting business specifications into technical specifications and ensured compliance.
• Reviewed business process, and functional requirements to ensure client satisfaction through UAT and personal interviews of key stake holders / opinion makers.
• Gathered requirements to perform detailed analysis for teh business requirements using SDLC steps and was involved in creation of test plans and test cases of teh business process for applications.