PROFESSIONAL SUMMARY:

• Having 7+ years of IT experience in application design, customization, development, experience in SalesForce.com CRM platform as Developer and Administrator
• Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
• Experience in designing and developing Force.com based Apps / Products using Apex, Visual force Pages, Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.
• Expert in writing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Experience in creating the Validation Rules, Approval Process and workflows for automated lead routing, lead escalation and email alerts.
• Extensive work experience using Force.com Web services API for implementing web services in the application for access to data from different users.
• Experience in front-end development using HTML, Java Script, CSS and AJAX Tools.
• Experience with SQL Server, Oracle, and MySQL databases.
• Implementation & Integration experience on Salesforce.com using Apex Language Web Services, Visual Force Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.
• Experience working with Force.com IDE for development and deployment.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Experience with Customer Support (Service Cloud).
• Experience in creating Approval Process.
• Experience in all phases of Software Development Life Cycle (SDLC) and Agile SDLC.
• Working knowledge in handling cross browser compatibility issues.
• Responsible for developing Training videos and Documentation and training the end users for the new process in SFDC.
• Assist Quality Assurance engineers in the issue identification, isolation, and remediation issues during formal QA cycles.

TECHNICAL SKILLS:

SF Technologies: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, S-Controls, Apex

Languages: JAVA, J2EE, Apex, C, SQL, HTML

Web Technologies: HTML, CSS, AJAX, Java script.

Web Services: SOAP, Cast Iron, WSDL, XML

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, NT, 2000, 2003.

Project Management: Waterfall, Rational Unified Process (RUP), Agile, SCRUM.

PROFESSIONAL EXPERIENCE:

Confidential, Eagan, MN

Salesforce Developer

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business.
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Work on Assigned Jira’s and Deliver on Time to QA Team.
• Review Test Cases with QA Team and Smoke Test Plan During Implementation Night.
• Refreshing lower Environments once Quarterly Release is implemented.
• Work with IBM Middle Ware Team to Update Org Id for Lower Environments for SSO.
• Work with IT Security to see Application Role/ Business Role was properly assigned to Users in Salesforce Role and Profile Combination from Service Now.
• Work on Incidents dat are assigned to Contact Center.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Case statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Analyzed the existing process to build an Architectural Design for Real Time Process.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• SOQL queries to fetch the data from Workbench and Explorer.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integrate of Application with Salesforce.com with using SOAP web services API and Web Sphere Cast iron.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Used Dashboards to keep in track the percentage of sales.

Environment:Saleforce.com platform, Apex, Visual Force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Cast Iron, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test Classes.

Confidential, Memphis, TN

Salesforce Consultant

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed various Webpages in Visual force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Implemented Email-to-Case using XML. Converted the E-mail threads regarding customer service issues into XML strings dat are converted into cases and linked those cases with their respective Accounts and Contacts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visual force Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in theorganization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of theSalesforceapplication.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with"Read-only"Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types.

Confidential

Salesforce BA

Responsibilities:

• Created and handled sales reports (Salesforce), activity reports, forecasting, referral summaries and other miscellaneous ad hoc reporting.
• Produced Salesforce reports monitoring group progress.
• Gatheird analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Assisted developer team to review the integration of backend database with Salesforce API
• Administrated Salesforce CRM applications for sales, marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to has a clear-cut picture of the project.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Environment: MS SQL Server 2008, MS Visual Studio 2008, Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio, Access), Microsoft SharePoint 2003, Salesforce, API.