SUMMARY

• 11+ years as Engagement Manager/ Technical Delivery Manager/ Product Owner/ Technical Lead/ Admin/ Developer
• 5+ years experience as Technical Consultant and 6+ years as Techno - Functional Consultant in Salesforce
• Working in the following: Salesforce Administration/ Configuration/ Development/ Support
• Management Activities: Experience in all phases of Software Development Life Cycle (SDLC).
• Provided Estimates or Work Break-Down Structure (WBS) based on the Business/Functional requirements.
• Expertise in Agile Scrum Methodologies and played the role of a Scrum Master on multiple projects.
• Managed and delivered over 25 projects worth over $20 million ranging between 2 and 18 months, across portfolios like Tax, Legal Affairs & Compliance, Financial Advisory Services & Tax. This also includes service packs on a suite of products.
• Executed Projects using Agile Scrum Methodologies. Conduct and attend Scrum calls, Sprint Planning & Sprint Retrospective meetings
• Technical Activities: Solution Architect/Technical Lead/Developer: Interfacing with users, identifying functional and technical gaps, architecting system interfaces, designing custom solutions, programming, scheduling & leading developers both onsite & Offshore, Authored Apex Classes, Triggers, SOQL, SOSL queries & Visualforce Pages
• Functional Responsibilities/Activities: Requirements gathering, Functional gap analysis, application design, configuration, module set up, test script generation, writing training guides, training end users and production support.
• Experienced in industry verticals like Financial Advisory, Legal Affairs & Compliance, Tax & Insurance

TECHNICAL SKILLS

SFDC: Visualforce, Web Services, Unit testing

Query tools: Apex Data Loader, SOQL,SOSL, Apex Explorer

Custom Integration: Outbound messages, Workflow & Approvals, Email Services, Reports, Role Hierarchy, Custom Objects and Tabs, Custom Application, Field updates, Dashboards, Security Controls, App Exchange Package

Documentation tools: MS: Word, PowerPoint, Access, Excel, Outlook; Team Foundation Server, JIRA, CA Service Desk Manager, HP Project and Portfolio Management (PPM)

Web Technologies: Apex, HTML,CSS, Java Script, XML

Database: SQL Server & Oracle

PROFESSIONAL EXPERIENCE

Confidential

Technical Delivery Manager/ SFDC Admin/ Lead Developer/ Product Owner

Responsibilities:

• Discussed and analyzed the requirements with business team and converted them into detailed technical requirements/ User Stories
• Managed a variety of teams ranging from 5 - 30 members. Both onsite and Off shore, including vendors from Argentina
• Experience with SFDC Lead to Order process
• Good understanding of Sales Cloud & Service Cloud
• Designed and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of the application
• Designed junction objects and implemented different advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Approval Processes for automated alerts & field updates
• Customized Dashboards to the track usage for productivity and performance of business and their sales teams
• Created as well as updated user roles, system security (object and field level), profiles and permission sets
• Created different profiles as well as configured the permissions based on the organizational hierarchy requirements
• Administrated and monitored the company’s Sales force CRM application
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Created different Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist clients to better utilize Salesforce as a sales tool and configured multiple Reports based on user profiles
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on salesforce.com
• Defined lookup and master-detail relationships on the objects, created junction objects Performed Role of Salesforce.Com, Design, Development, Administration and Operational Support
• Data migration and updates through the Apex Data Loader in Sales force
• Experience on Scheduled Jobs

Environment: Saleforce.com platform, Visualforce, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Data Loader, UI, Web Services, Sandbox.

Confidential

Tech Lead/ Release Manager

Responsibilities:

• I was responsible for managing a release for one of the EMEA clients in Nigeria
• Developed a technology team plan and was responsible for attracting and hiring a team of expert developers, testers and IT staff
• Architecture review and analysis of their flagship web product. This review included a deep evaluation of application performance that resulted in recommendations to resolve technical and performance issues
• Developed a Prototype for client demo’s and acted as a liaison between the technical team and the business executive
• Managed daily team meetings and monitored deliverables on a day to day basis

Environment: C#, .NET, ASP.NET, ADO.NET, Web Services, HTML, JavaScript, CSS, SQL Server, TFS, PPM & Omniture

Confidential

Senior Analyst/ Architect

Responsibilities:

• Engaged in designing and documenting the technical specs and process documents like Coding standards
• Guided the team in estimation of efforts by implementing estimation techniques like Function Point Method
• Developed and maintained the in house product, Records Management System (RMS). That interacts with the document management system and helps track the document retention policy
• Provided technical guidance to the team members by conducting technical sessions and also encouraging discussion on upcoming technologies that we can leverage on the product
• Managed a team of 3 members and acted as a team lead, in ensuring their deliverables are accounted for and helped them in understanding the requirements
• Acted as a Subject Matter Expert for RMS tool. Both technical and functional
• Developed custom user controls to cater to specific needs of the application

Environment: C#, .NET, ASP.NET, ADO.NET & PPM

Confidential 

Senior Analyst/ Lead Developer

Responsibilities:

• Designed and developed ASP.NET web assets including customer-facing web applications
• Designed and developed an application engine to interpret and rate user-defined service level agreements
• Designed a services layer to simplify and standardize performance of all service ‘tasks’ and that would support the ability to plug into 3rd party systems
• Performed R&D, built prototypes and POCs to identify and roadmap relevant new technologies
• Designed and developed a authentication and security module for a .NET and ASP.NET application using C#
• Use XPath and XQuery to access and manipulate data in an XML database

Environment: C#, .NET, ASP.NET, ADO.NET, Web Services, HTML, CSS, SQL Server & Visual Source Safe