SUMMARY

• 9 years of professional IT experience and 5+ years of experience in Salesforce.com CRM platform using Visual force, Apex and Java Technologies as Developer and administrator.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experienced in developing business logic for Salesforce.com using Force.com Apex triggers and Apex classes, Managed Packages.
• Strong in creating various Page Layouts profiles, search layouts to organize fields, custom links and configured the User permissions based on the organizational hierarchy.
• Having strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales and Marketing Clouds.
• Experience in creating custom objects and integrating existing desktop and web apps wif legacy mainframe systems.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Excellent noledge and understanding of salesforce CRM functions like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Strong noledge on Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Having strong experience on business noledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
• Experience creating Email Templates, Workflows, Workflow Actions and Approval Process.
• Well versed wif Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visualforce page.
• Experience in building Visual force Pages, Custom Controllers, Apex Components, Apex Triggers, SOQL and SOSL.
• Proficient wif Record Types, Reports and Dashboards and Public Groups creation and User Management.
• Hands on Experience in creating Custom Objects, Custom fields, Custom Tabs, and various other components as per requirements.
• Experience in analyzing business requirements, Entity Relationship diagram (ERD) and implementing them to Salesforce objects, master - detail relationships, and Junction Object and lookup relationships.
• Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, and Informatica on Demand, Pervasive Data Integrator.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Expertise in implementing salesforce database queries using SOSL & SOQL.
• Expert in developing User Interface (UI) applications and professional web applications using JavaScript, JSP, XUL, HTML5 /DHTML, DOM, XHTML, jQuery, CSS3, and Ajax.
• Experience applying the latest software development approaches including MVC, event - driven applications using AJAX, Object Oriented (OO) JavaScript, JSON and XML.
• Expert in HTML5/CSS3 development and has experience in Backbone.js, Require.js, node.js, angular.js, RequireJS, ExtJS, Responsive design.
• Knowledge of WSDL, web services SOAP API, REST API both standard and apex based, force.com external callouts, Asynchronous classes, Batch Apex and Schedule Apex Programs.
• Knowledge on web technologies like HTML, CSS3, XML and JavaScript.
• Good understanding of Overall SFDC Architecture & landscape.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Knowledge in integration wif CastIron, Informatica on Demand, SAP PI
• Good experience in working wif off shore teams and coordinating wif business and offshore team to meet the requirements.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environment

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes /Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, Apex Web Services, AJAX, WF& Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Database: MySQL 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server

Web Services: SOAP, WSDL, and RESTFUL

Web Design Tools: Visual Studio, Query Analyzer, Rational Rose

Firewalls: Palo Alto PA-500/2k/5k, Checkpoint R65/R70/R75/R76/R77, Cisco ASA

Hardware: Sonic Wall, SSL, CDP, HP / Compaq / Dell / IBM Servers

Languages: Apex, C, C++, Java, Java Script, UML, HTML, CSS3, XML, XHTML, DHTML, SQL

Version control: SVN, Visual Source Safe, and MKS

Operating Systems: Windows XP/Vista/7, Linux, and Unix

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Sr. Salesforce.com Full Stack Developer

Responsibilities:

• Involved in Design, development, testing, documenting, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs and maintaining interfaces fromlegacy system.
• Involved in implementing Inventory Order Management and Receivables modules in Multi-Org set up and in all Phases of Development life cycle.
• Worked on various SalesForce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns.
• Extensively involved in design and configuration of objects, page-layouts, record types, search layouts, list views, validation rules, workflows, Approval Process, custom buttons, custom link, report types, reports, and dashboard.
• Worked on Email Services and Single Email and Mass Email to send email to different portal users.
• Design the Application security and data access per the complex need of business using profiles, roles, Org wide defaults, record level s security, field level security, page-layouts and record types.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Creating triggers to enforce constraints on the fields and schedule tasks.
• Designed and developed Apex classes, controller classes, controller extensions, Visual force pages and Apex triggers.
• Performed various EIM processes for data migration from other systems to Siebel Tables for all of the major entities like Contacts, Accounts, Activities, Opportunities, Quotes and Agreements etc.
• Configured Sharing settings to specify the level of access the users has to each other's data.
• Responsible for writing SOQL & SOSL queries wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Assisted in the merger of data between the applications for initial synchronization mapping and conversion every Salesforce.com account to business objects.
• Involved in Migrating Configuration, Data between two Salesforce production Organizations.
• Supported the data migration activities for migrating the data from various business centers and business center users wif the support of Saleforce.com.
• Creating web services using Apex to integrate data from different platforms in to force.com.
• Creating unit cases to test Apex classes and triggers.
• Involved in web designing using HTML 4, HTML5, XHTML, CSS 2/3, JavaScript and extensively used Table less Design in CSS for positioning.
• Writing front-end code like HTML, CSS, JQuery for assigned User requirements using BackboneJS, AngularJS,RequireJS and various other JavaScript frameworks.
• Developed Cascading Style Sheets (CSS) for creating TEMPeffects in Visualforce pages.
• Has used Eclipse IDE and Change Set to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• REST and SOAP based web services Data migration and integration and Integrating Salesforce.com software wif 3rd party solutions, setting rules and parameters for various vendors access to the database.
• Implemented Sales Cloud to facilitate Campaign Management, Dashboard/Reports development, Lead Management, Content, Contracts, and Customer Service/Cases.
• Communicate and collaborate wif Scrum Master, Product Owners, Project Director, Business Analysts and other technical resources and stakeholders regarding status, technical issues and creative solutions.
• Pro-actively plan and monitor entire project execution for risks, issues, scope, customer expectations and relationship.
• Perform maintenance and troubleshooting of applications. Documented best practices and operational procedures.
• Build client trust and respect, establish client relationships, and develop rapport wif client. Participated and engaged in all team meetings.
• SME for the instructional designer during training planning and development.
• Awarded as MVP (Most Valuable Person) for Extensive Involvement in Delivering the Project on Time.

Environment: Saleforce.com platform, Apex, Triggers, Test cases, Visualforce Pages, VF components, CSS3, Java Script, HTML, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7, Creation of Custom Objects, Custom Tabs, Security Controls, Workflow Rules, Time Dependent, Process Builder, Reports, Dashboards, Force.com IDE, Apex Data loader, REST, SOAP, Data Migration.

Confidential, Pittsburgh, PA

Sr.Salesforce.com Developer/ Admin

Responsibilities:

• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic
• Involved in Salesforce.com application setup activities and customized the app to meet the functional requirements.
• Involved in business requirement gathering, analyzing the requirement, and documenting the requirements.
• Using Agile Development Methodology for developing dis project.
• Created page layouts, search layouts, custom links, and related lists.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields.
• Designed and developed Apex classes, controller classes, controller extensions, Visualforce pages and Apex triggers.
• Designed DOM based interactive to reprogram selected links and adopted WCAG 2.0 standards for HTML and XHTML and W3C standards for CSS as well.
• Optimized Application using jQuery, JavaScript, AJAX, Caching and CSS/ JavaScript.
• Used HTML, XML, AJAX, JavaScript, CSS and pure CSS layouts.
• Developed workflows and approval processes for various policy managements.
• Configured profile based security on Object/Field Level.
• Has implemented SSO (Single Sign On) in Salesforce for end users.
• Add methods that can be called from Visualforce pages to Controller Extensions. Custom Controllers to make external web service call outs validate and insert data.
• Supported the data migration activities for migrating the data from various business centers and business center users wif the support of Saleforce.com.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created email templates and inbound emails using Visualforce for the clients and customers.
• Developed web services for integrations to create/update/get data from Salesforce (Case, Entitlement, Service Contract, Bug, etc.) to bug triage systems (TFS, StarTeam) and master database management (MDM) system.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on developing Managed Packages.
• Supported wif the setup and testing in "Sandbox" situations to encourage achievement improvement and QA testing of new Fields and objects.
• Assisted wif SFDC data imports and maintained interfaces between IBM Data Stage and Salesforce.
• Involved in gathering requirements to feedback from business users.
• Plan task allocation for off-shore resources and track work completion status at various intervals
• Used Process Builder to automate business process for minor customizations.
• Created outbound messages to sync data wif bug triage systems and MDM system.
• Providing ongoing salesforce.com maintenance and administration services including periodic customizations, code fixes.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Environment: Saleforce.com platform, Apex, Visualforce Pages, HTML,CSS, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7, Creation of Custom Objects, Custom Tabs, Security Controls, Workflows, Process Builder, Reports, Dashboards, Force.com IDE.

Confidential, Detroit, MI

Sr.Salesforce.com Developer/Admin

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked closely wif sales team and business analysts and performed detailed analysis to drive Successful implementations of new projects, adopting data quality and best practices of use.
• Used Ajax, OO Java Script, JSP, JQuery, HTML and CSS to develop the application.
• Developed different JQUERY component in MVC micro architecture framework which internally use various design pattern such as singleton, command, delegate, etc.
• Involved in redesigning the entire site wif CSS styles for consistent look and feel across all browsers and all pages.
• Helped in understanding the needs of the clients and successfully able to bridge the gap between technical and non-technical people.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity.
• Experienced in Data Cleansing and mapping data from source to target salesforce.com.
• Worked wif Methods to insert and update records wifout re-directing users to a new record.
• Worked wif Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.
• Worked wif Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Worked wif Visualforce List Controllers to act on a set of records wif pagination and iterate over a list of records to produce output in a list.
• Worked wif Visualforce Style sheets and Static Resources to augment all standard styling on a Visualforce page and utilize un-stylized text output to gain full control when iterating over lists of data.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Assist in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality.
• Designed, and developed Visualforce pages and Apex Triggers for various functional needs in the application.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications
• Integration wif SAP PI for pushing user feed from PeopleSoft to Salesforce
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles

Environment: Salesforce.com Unlimited Edition, Sales Cloud, Chatter Cloud, Creation of Custom Objects, Custom Tabs, Security Controls, Reports, Dashboards, Force.com IDE, SAP PI, JavaScript, HTML, CSS, SOAP API, PeopleSoft.

Confidential

Programmer Analyst

Responsibilities:

• Worked for IT Mergers and Acquisitions team; making successful two acquisitions
• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• The application is based on MVC-II Architecture using Apache Struts framework. Worked wif 3-Tier Architecture which includes the presentation layer, Business logic layer and the database.
• Involved in understanding the business processes and defining the requirements.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML and CSS.
• Created several complex stored procedures and triggers using SQL Server to retrieve data.
• Involved in writing cactus unit cases that serve the purpose of server side white box testing. The task includes verifying result set returned from API calls against data obtained from SQL queries so as to emulate front end code.
• Worked on writing back end code using layered architecture including writing hibernate mappings and EJB code.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, Jbuilder IDE, HTML, XML, Java Script, BEA WebLogic, Oracle, Internet Explorer, EJB, MS SQL Server 2005, T-SQL and Windows 2003.