SUMMARY:

• Over 7 years of experience in Development, Administration, Implementation Technology Solutions that includes 4 Years in Salesforce.com and Force.com.
• Experienced in salesforce.com configuration, customization and development using Force.com, Apex Classes, Apex Triggers and Visual force.
• Experienced in Force.com IDE Eclipse for Meta Data Migration.
• Experienced in Administration setup like manage Users and Security Controls.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and ApprovalWorkflows.
• Hands on experience in QA and functional testing. Experience in doingperformance testing using JMETER tool for various functionalities.
• Implemented complex Business processes using Apex and Visual force Pages.
• Experienced in Salesforce.com CRM web service integration
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Used Command Line Data Loader and Data loader API for Data migration on force.com platform.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in PL/SQL.
• Expertise in building complex reports using custom reports type.
• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
• A well - organized, goal-oriented, highly-motivated effective team member with excellent analytical, reasoning and problem solving Skill.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player.
• Extensive work experience in developing database objects such as DTS Packages, Procedures, Functions, Tables, Triggers, and Indexes using SQL Programming, SQL Analyzer, Enterprise Manager, SQL Advantage and SQL Server Management studio (SSMS),SQL 7.0 Replication services.
• Excellent experience in using Oracle 8i/9i/10g, SQL Server 2000/2005 and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.

TECHNICAL SKILLS:

Operating Systems: Windows 98/2000/XP/2003/vista.

Languages: T-SQL, SQL, PL/SQL, Java Script, java, C, C++,Visual Basic

Salesforce.com Development: Apex Trigger, Apex Class and Visual Force (Page, Component & Controllers), S-Control, Data Loader, Java, J2EE, Servlets, JSP, Web services, HTML, XML.

Tools: /Utilities: En Manager, SQL Server Management Studio (SSMS),Query Analyzer, Business Intelligence Development studio, DTS, Analysis Manager, SQL Profiler, SQL Advantage, SQL * Plus, Toad, Erwin, Eclipse.

Databases: MS SQL Server 7.0, Oracle9i, MS Access

Software: MS Office, Adobe Photoshop, Adobe Acrobat, MS Excel, MS-Project 2000

Reporting Services: Excel, SQL Server Reporting Services, Crystal Reports, Business Objects

SFDC Technologies: Apex Classes, Triggers, Visual force, S-Control, Apex Explorer8.0, Apex Data Loader and Force.com Eclipse IDE.

PROFESSIONAL EXPERIENCE:

Confidential, South San Francisco

Salesforce Developer

Roles and Responsibilities:

• Performed the role of salesforce developer the Project.
• Handled complete project of Data Realignment in Case Management.
• Worked on M&N (Maintenance Enhancement), Int-05, MPS (My Patient Solution) External website and Deletion Wizard.
• Involved in preparing the Technical Documentation wherever the customization implemented.
• Worked with the Direct Users to solve the problems of Case Management and close tickets.
• Worked on FRM alignment for testing purpose.
• Crated some Custom Objects and implemented some business critical requirements.
• Used some Bypass Triggers.
• Created user friendly environment VF for Data Realignment.
• Developed some Visual Force pages to change the look and feel of standard sales force pages.
• Worked as a support for Case Management.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms using SControls functionality and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Environment: Salesforce Unlimited Edition, Salesforce.com / Visual Force, Custom/Standard Objects, Case Management, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

Confidential, Mountain view, CA

Salesforce Consultant/Developer

Roles and Responsibilities:

• Performed the role of salesforce developer as well as Administrator in the Project.
• Involved in the Business meetings and gathering the Requirements
• Involved in preparing the Technical Documentation wherever the customization implemented.
• Crated some Custom Objects and implemented some business critical requirements.
• Developed some Apex Triggers and Batch Classes to automate the business process.
• Configured some Workflows to automate Trial Process on the Business Side.
• Developed some Visual Force pages to change the look and feel of standard sales force pages.
• Developed some Test Classes for the Customization implemented like Triggers, Classes and VF Pages.
• Developed some Custom Buttons and provided JavaScript to perform various business operations.
• Involved in merging two Businesses and differentiating the users by Profiles and customizing the processes.
• Involved in Data Migration like loading Accounts, Contacts, Opportunity, Campaigns, activities, attachments, and related objects.
• Performed Data migration tasks using Command Line Data Loader and Data Loader API.
• Built some Data Mapping files using Microsoft Access and ORACLE Staging area.
• Involved in building Data Migration and Code/Config Deployment Document for the Releases.

Environment: Salesforce Unlimited Edition, Salesforce.com / Visual Force, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls, PL/SQL.

Confidential, Youngstown, OHIO.

Salesforce Consultant/Developer

Roles and Responsibilities:

• Performed the role of a developer and Analyst.
• Interacted with business team members to gather the requirements and documented the requirements.
• Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.
• Used Force.com platform for developing feature-rich and user-friendly VisualForce pages for enhancing SFDC UI.
• Worked on enhancing the existing VF pages to add new functionality.
• Developed various Custom Objects, validation rules on the objects and tabs, Components and Custom links.
• Designed and developed applications on the Force.com platform using the Apex programming language for controller extensions, apex based triggers and, validation rules.
• Worked on trigger development (recursive triggers).
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Worked and Coordinated with Offshore client with the requirements.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented field level security, profiles and audit trail setup.
• Coordinated and maintained Off shore team

Environment: Salesforce Enterprise Edition, Salesforce.com / Visual Force, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

Confidential, Auburn Hills, MI

Salesforce.com Consultant & Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Hands on experience in QA and functional testing. Experience in doingperformance testing using JMETER tool for various functionalities.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S-Control to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements of Chrysler Financials.
• Customized tabs for among different business users groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative and generated email alerts for quick issue resolution.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms using S Controls functionality and processing the data in SFDC with the extensive usage of Web services API.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Windows XP Pro, Force.com Platform, Salesforce Enterprise Edition, S-Controls, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP.

Confidential, Red Bank, NJ

Sales force Developer and Administrator

Responsibilities:

• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented custom Visual force page and controller extension for Contact open activities filter based on activity type based on Location records.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used the sandbox for testing and migrated the deployment instance after testing.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Confidential, Arden Hills, MN

Salesforce.com Consultant

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization
• Interacted with various business user groups to gather the requirements and documented the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented object and field level security to hide critical information on the profile users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Programmer/Designing

Responsibilities:

• Responsible for testing of application on various levels like integration and component testing by utilizing various methodologies
• Interfacing LCD with the chip component unit
• Programming timers and counters using Visual Basic and C++ languages
• Analyzing the architecture of components and displays.

Environment: (Visual Basic, Matlab, MS Access 2000, Windows 2000)

Confidential

Java Developer

Responsibilities:

• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards
• Responsible for developing the Registration modules of the wholesale application
• Utilize the various Java Design patterns to develop the Business modules based on the required functionality
• Responsible for developing the application level flow by utilizing Java, JSP and Struts
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process
• Used java Script front end Validations