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Tibco Platform Support Resume

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Durham, NC

SUMMARY:

  • 8 years of experience in Deploying and Supporting middleware applications using Tibco products.
  • 8 years of experience in Developing and implementation of Business Applications with Enterprise Application Integration (EAI) using TIBCO.
  • High degree of expertise in various TIBCO components like Active Matrix Business Works 5.x, Designer 5.x, Hawk, Administrator 5.x, EMS 6.x (Development, Production Support and Administrator), and Adapters.
  • Strong expertise in installation, configuration, development, deployment and testing in integration projects using Tibco products. Strong experience in Tibco Administration.
  • Experience in design & build of messaging infrastructure utilizing TIBCO messaging products TIBCO Business Works, RV, EMS & admin and experience on TIBCO supporting 3rd party tools like GEMS, EMS EXPLORER and SOAP UI.
  • Experience in managing, co - coordinating and implementing of projects and troubleshooting and resolution of production issues.
  • Experienced in TIBCO EMS and Creating queues, topics, bridges and routes.
  • Deployed Tibco services, start, stop and delete the instances using scripted deployment and TIBCO Administrator.
  • Strong working knowledge of XML and web services, WSDL and SOAP.
  • Experienced in designing and developing scripted deployment process for deploying of ear files.
  • Good Working Knowledge on High Availability and Fault Tolerance, user management, system administration, domain monitoring and management using TIBCO Hawk and Administrator.
  • Designed various Business Processes by using the JDBC, File, JMS, XML and General Activities palettes.
  • Good knowledge on creating Hawk Rules for to achieve high availability of applications and reduced the noisy alerts by complex compound rule bases
  • Experienced working with databases like Oracle 9i, 10g, SQL Server.
  • Has good knowledge in UNIX scripting, SQL.
  • Have given production support on the Tibco products, in various operating platforms like Windows and UNIX.
  • Experience on 24/7 with on call TIBCO support environment.
  • Implemented Tibco Enterprise across various sectors including: Investments Banking, Health Care, Telecom and insurance.
  • An effective and vivid communicator with excellent relationship and interpersonal skills.
  • Involved in Software Development Life Cycle (SDLC) of all the applications. Experience in all facets of Project Life Cycle.

TECHNICAL SKILLS:

EAI Technologies: Tibco Enterprise Messaging Products (EMS 6.x, RV), Hawk Console, Tibco Administrator 5.x, and Tibco Active Matrix Business Works 5.x (BW), Designer 5.x, Adapters: File and ADB.

Operating Systems: Windows NT/XP/2000, UNIX/LINUX.

RDBMS: Oracle 10g.

Programming: UNIX Shell Scripting, C, Java.

Tracking tools: BMC Remedy ITSM.

Versioning tools: Sub Version Control (SVN).

EAI Utilities/Monitoring tools: Gems, SOAP UI, EMS Explorer.

EXPERIENCE:

Confidential, Durham, NC

Tibco Platform Support

Responsibilities:

  • As part of the global team, we are working closely with regional teams (APAC, NAM and EMEA) across the globe and with various application support teamsDevelopment teams and with SA's.
  • Estimate, plan and Setup new Tibco environments for Tibco development, Testing and production purposes.
  • Installation and configuring Tibco products (Business work, TRA, Admin, EMS, Adapters etc.)
  • Design & build of messaging infrastructure utilizing TIBCO messaging products Rendezvous (RV) and EMS.
  • Documentation including Configuration Specification Document, SOP document for all the Tibco products.
  • Responsible for understanding the Support Process and documenting the same.
  • Performance tuning and monitoring enhancement.
  • Configured the processes and EMS servers for fault tolerance for high availability and load balancing.
  • Involved in configuring TIBCO infrastructure with Active Directory and providing Single Sign on Capabilities.
  • Involved in EMS migrations/Upgradations and EMS broker setups for the all Brokers across regions.
  • Involved in performing all types of health checks for different environments.
  • Building TIBCO servers/EMS Brokers and domains for all regions (APAC, NAM, and EMEA).
  • Maintaining TIBCO Application servers for different environments.
  • Closely monitoring all the regions servers and providing better support.
  • Creating the required EMS components (Queues, topics, bridges, routes and destination acl’s.)
  • Handling all kind of incident tickets based on priority.
  • Involved in writing various HAWK rule bases and UNIX shell scripts to monitor the health of the processes and to manage log files.
  • Deployed Tibco services, start, stop and delete the instances using scripted deployment and Tibco administrator.
  • Administer user’s permission on Tibco Administrator.
  • Actively involved in requirements gathering, business analysis and technical design.
  • Developed the Technical Design Document (IDD) based on the FSD.
  • Designed various Business Processes by using the JDBC, Parse, FTP, File, JMS, XML and General Activities palettes.
  • Involved in design and development of logging and error handling processes.
  • Performed Troubleshooting, Debugging and Unit Testing of various TIBCO code.
  • Build archive file, deployed the projects into various environments by using TIBCO Administrator.
  • Support of enterprise wide GR infrastructure for production/test/development environments.
  • Monitoring/comprehensive support and troubleshooting of any and all issues that are related to Claims.

Confidential

Tibco Developer

Responsibilities:

  • Implementing TIBCO EMS, TIBCO Business Works and involved in integrating various A2A applications designed for the integration and involved in EMS configurations.
  • Developed the Technical Design Document based on the FDD.
  • Involved in resolving the issues and minor enhancements. Involved in design and Error handling for integration.
  • Designed complex XML schemas to facilitate communication with legacy inventory management system.
  • Designed various Business Processes by using the JDBC, File, JMS, XML and General Activities palettes.
  • Configured EMS servers.
  • Created queues in TIBCO EMS as per the requirements.
  • Developed Web services using WSDL, HTTP, SOAP and other general BW pallets for the SOA based module.
  • Build archive file, deployed the projects into various environments by using TIBCO Administrator.
  • Involved in Unit testing.
  • Involved in Code reviews.
  • Involved in Production build and release of application EAR’s.
  • Performed Root Cause Analysis of defects noticed in production and coordinated Resolution.
  • Resolution and updating Knowledge Base in the event of the resolution process of an error, requiring a change, a request for change (RFC) is raised by us.
  • Production support with quick response, troubleshooting, re-producing and resolving the issues in minimal time frame.

Confidential

Tibco Admin

Responsibilities:

  • Handling the service requests.
  • Installed Tibco Products in Sandbox, Dev, and Val and Prod environments.
  • Configured EMS servers.
  • Build archive file deployed the projects into various environments by using TIBCO Administrator.
  • Involved in Production build and release of application EAR’s.
  • Resolution and updating Knowledge Base in the event of the resolution process of an error, requiring a change, a request for change (RFC) is raised by us.
  • Created queues, topics, routes in TIBCO EMS as per the requirements.
  • Supported CRQ’s as per the schedules.
  • Setting up Load Balancing and Fault Tolerance for the BW Engines.
  • Supported for Hawk Monitoring tasks, Involved in creation of hawk rule bases.
  • Generating Events in case of failure in the Tibco Administrator.
  • Responsible for understanding the Support Process and documenting the same.
  • Provided 24/7 on call Support for TIBCO related issues.
  • Performed Root Cause Analysis of defects noticed in production and coordinated resolution.
  • Developed Processes in TIBCO Business works for the transforming of data to and from XML, flat file and proprietary formats.
  • Developed the Business Works processes as per the test cases and deployed in UAT environment.
  • Implemented various business processes with TIBCO EMS, FTP and secure transportation protocols.
  • Error Handling and logging was implemented to debug the process.
  • Created EAR files for the developed BW components and deployed them in Tibco Administrator GUI in SANDBOX, DEV and VAL environments.
  • Coordinated with Onsite team to manage delivery.
  • Creation of POC services (including building Schemas and WSDLs)
  • Incorporating Changes in the services if required.
  • Checking the error logs for debugging.
  • Involved in the creation of Design Document and Upgrading the Mapping Guides.
  • Involved in the testing of applications developed.
  • Prepared the Code-Walk through, Unit Testing, End-User documents for the developed Interfaces.
  • Support & Maintenance of global messaging infrastructure.
  • Involved in creation process documents (SOP) and constantly reviewed, updated, validated for global usage and maintained accordingly.
  • Managing, tracking & reporting production defects.
  • Performing Health Checks for all TIBCO components along with creating, testing and maintaining Root cause analysis and preventative steps for reported defects.
  • Design & Develop deployment frameworks to move configurations & deployments from Development to higher environments
  • Involved with external system owners to develop interfaces and admin teams to deploy developed TIBCO solutions

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