Tibco Platform Support Resume
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Durham, NC
SUMMARY:
- 8 years of experience in Deploying and Supporting middleware applications using Tibco products.
- 8 years of experience in Developing and implementation of Business Applications with Enterprise Application Integration (EAI) using TIBCO.
- High degree of expertise in various TIBCO components like Active Matrix Business Works 5.x, Designer 5.x, Hawk, Administrator 5.x, EMS 6.x (Development, Production Support and Administrator), and Adapters.
- Strong expertise in installation, configuration, development, deployment and testing in integration projects using Tibco products. Strong experience in Tibco Administration.
- Experience in design & build of messaging infrastructure utilizing TIBCO messaging products TIBCO Business Works, RV, EMS & admin and experience on TIBCO supporting 3rd party tools like GEMS, EMS EXPLORER and SOAP UI.
- Experience in managing, co - coordinating and implementing of projects and troubleshooting and resolution of production issues.
- Experienced in TIBCO EMS and Creating queues, topics, bridges and routes.
- Deployed Tibco services, start, stop and delete the instances using scripted deployment and TIBCO Administrator.
- Strong working knowledge of XML and web services, WSDL and SOAP.
- Experienced in designing and developing scripted deployment process for deploying of ear files.
- Good Working Knowledge on High Availability and Fault Tolerance, user management, system administration, domain monitoring and management using TIBCO Hawk and Administrator.
- Designed various Business Processes by using the JDBC, File, JMS, XML and General Activities palettes.
- Good knowledge on creating Hawk Rules for to achieve high availability of applications and reduced the noisy alerts by complex compound rule bases
- Experienced working with databases like Oracle 9i, 10g, SQL Server.
- Has good knowledge in UNIX scripting, SQL.
- Have given production support on the Tibco products, in various operating platforms like Windows and UNIX.
- Experience on 24/7 with on call TIBCO support environment.
- Implemented Tibco Enterprise across various sectors including: Investments Banking, Health Care, Telecom and insurance.
- An effective and vivid communicator with excellent relationship and interpersonal skills.
- Involved in Software Development Life Cycle (SDLC) of all the applications. Experience in all facets of Project Life Cycle.
TECHNICAL SKILLS:
EAI Technologies: Tibco Enterprise Messaging Products (EMS 6.x, RV), Hawk Console, Tibco Administrator 5.x, and Tibco Active Matrix Business Works 5.x (BW), Designer 5.x, Adapters: File and ADB.
Operating Systems: Windows NT/XP/2000, UNIX/LINUX.
RDBMS: Oracle 10g.
Programming: UNIX Shell Scripting, C, Java.
Tracking tools: BMC Remedy ITSM.
Versioning tools: Sub Version Control (SVN).
EAI Utilities/Monitoring tools: Gems, SOAP UI, EMS Explorer.
EXPERIENCE:
Confidential, Durham, NC
Tibco Platform Support
Responsibilities:
- As part of the global team, we are working closely with regional teams (APAC, NAM and EMEA) across the globe and with various application support teamsDevelopment teams and with SA's.
- Estimate, plan and Setup new Tibco environments for Tibco development, Testing and production purposes.
- Installation and configuring Tibco products (Business work, TRA, Admin, EMS, Adapters etc.)
- Design & build of messaging infrastructure utilizing TIBCO messaging products Rendezvous (RV) and EMS.
- Documentation including Configuration Specification Document, SOP document for all the Tibco products.
- Responsible for understanding the Support Process and documenting the same.
- Performance tuning and monitoring enhancement.
- Configured the processes and EMS servers for fault tolerance for high availability and load balancing.
- Involved in configuring TIBCO infrastructure with Active Directory and providing Single Sign on Capabilities.
- Involved in EMS migrations/Upgradations and EMS broker setups for the all Brokers across regions.
- Involved in performing all types of health checks for different environments.
- Building TIBCO servers/EMS Brokers and domains for all regions (APAC, NAM, and EMEA).
- Maintaining TIBCO Application servers for different environments.
- Closely monitoring all the regions servers and providing better support.
- Creating the required EMS components (Queues, topics, bridges, routes and destination acl’s.)
- Handling all kind of incident tickets based on priority.
- Involved in writing various HAWK rule bases and UNIX shell scripts to monitor the health of the processes and to manage log files.
- Deployed Tibco services, start, stop and delete the instances using scripted deployment and Tibco administrator.
- Administer user’s permission on Tibco Administrator.
- Actively involved in requirements gathering, business analysis and technical design.
- Developed the Technical Design Document (IDD) based on the FSD.
- Designed various Business Processes by using the JDBC, Parse, FTP, File, JMS, XML and General Activities palettes.
- Involved in design and development of logging and error handling processes.
- Performed Troubleshooting, Debugging and Unit Testing of various TIBCO code.
- Build archive file, deployed the projects into various environments by using TIBCO Administrator.
- Support of enterprise wide GR infrastructure for production/test/development environments.
- Monitoring/comprehensive support and troubleshooting of any and all issues that are related to Claims.
Confidential
Tibco Developer
Responsibilities:
- Implementing TIBCO EMS, TIBCO Business Works and involved in integrating various A2A applications designed for the integration and involved in EMS configurations.
- Developed the Technical Design Document based on the FDD.
- Involved in resolving the issues and minor enhancements. Involved in design and Error handling for integration.
- Designed complex XML schemas to facilitate communication with legacy inventory management system.
- Designed various Business Processes by using the JDBC, File, JMS, XML and General Activities palettes.
- Configured EMS servers.
- Created queues in TIBCO EMS as per the requirements.
- Developed Web services using WSDL, HTTP, SOAP and other general BW pallets for the SOA based module.
- Build archive file, deployed the projects into various environments by using TIBCO Administrator.
- Involved in Unit testing.
- Involved in Code reviews.
- Involved in Production build and release of application EAR’s.
- Performed Root Cause Analysis of defects noticed in production and coordinated Resolution.
- Resolution and updating Knowledge Base in the event of the resolution process of an error, requiring a change, a request for change (RFC) is raised by us.
- Production support with quick response, troubleshooting, re-producing and resolving the issues in minimal time frame.
Confidential
Tibco Admin
Responsibilities:
- Handling the service requests.
- Installed Tibco Products in Sandbox, Dev, and Val and Prod environments.
- Configured EMS servers.
- Build archive file deployed the projects into various environments by using TIBCO Administrator.
- Involved in Production build and release of application EAR’s.
- Resolution and updating Knowledge Base in the event of the resolution process of an error, requiring a change, a request for change (RFC) is raised by us.
- Created queues, topics, routes in TIBCO EMS as per the requirements.
- Supported CRQ’s as per the schedules.
- Setting up Load Balancing and Fault Tolerance for the BW Engines.
- Supported for Hawk Monitoring tasks, Involved in creation of hawk rule bases.
- Generating Events in case of failure in the Tibco Administrator.
- Responsible for understanding the Support Process and documenting the same.
- Provided 24/7 on call Support for TIBCO related issues.
- Performed Root Cause Analysis of defects noticed in production and coordinated resolution.
- Developed Processes in TIBCO Business works for the transforming of data to and from XML, flat file and proprietary formats.
- Developed the Business Works processes as per the test cases and deployed in UAT environment.
- Implemented various business processes with TIBCO EMS, FTP and secure transportation protocols.
- Error Handling and logging was implemented to debug the process.
- Created EAR files for the developed BW components and deployed them in Tibco Administrator GUI in SANDBOX, DEV and VAL environments.
- Coordinated with Onsite team to manage delivery.
- Creation of POC services (including building Schemas and WSDLs)
- Incorporating Changes in the services if required.
- Checking the error logs for debugging.
- Involved in the creation of Design Document and Upgrading the Mapping Guides.
- Involved in the testing of applications developed.
- Prepared the Code-Walk through, Unit Testing, End-User documents for the developed Interfaces.
- Support & Maintenance of global messaging infrastructure.
- Involved in creation process documents (SOP) and constantly reviewed, updated, validated for global usage and maintained accordingly.
- Managing, tracking & reporting production defects.
- Performing Health Checks for all TIBCO components along with creating, testing and maintaining Root cause analysis and preventative steps for reported defects.
- Design & Develop deployment frameworks to move configurations & deployments from Development to higher environments
- Involved with external system owners to develop interfaces and admin teams to deploy developed TIBCO solutions
