SUMMARY

• Salesforce certified developer (DEV 401) with overall 10+ years of experience working on CRM Applications out of which 3 years is in implementing Salesforce Applications and 7 years in implementing Siebel Enterprise Applications.
• Experience in working with Salesforce developer tools - Apex, Visualforce, Force.com IDE, SOQL and Webservices / Metadata API.
• Experience in Design, Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Development experience with Apex Classes, Apex Triggers, Batch Apex, writing
• Workflows, Webservices, HTML and JavaScript.
• Strong experience in defining, managing and creating Custom Objects, Page layouts, Field Validations,Formulas and Workflow ruleson Salesforce.com.
• Proficient in writing SOQL, SOSL, SQL queries and stored procedures.
• Excellent skills in creating Use Case diagrams, Activity diagrams, Data Flow Diagrams (DFD), Sequence diagrams, State diagrams, LOV (Line Of visibility) Diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/Rational Rose.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader
• Utility.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Experience in customizing various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Quotes, Reports, and Dashboards.
• Extensive experience in Siebel which includes Siebel Architecture, Siebel
• Development, Siebel Configuration, Siebel EAI - Custom Inbound/Outbound Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, Data maps, Symbolic URLs, VBCs, eScripts, WSDL, XSD, MQs, Workflows.
• Experience with Siebel EIM, Data mapping, legacy data conversion scripts.
• Excellent noledge of best implementation practices, implementation issues, QA, deployment process, defect resolution process, support process, CRM fundamentals and technical documentation.
• Extensive experience in project management,which includes project planning, leading technical teams,writing Request for Proposals (RFP), Statement of Work (SOW)and resource allocation.

TECHNICAL SKILLS

Primary Skills: Salesforce.com, Siebel, Visualforce, Apex Controllers, Triggers, Sales cloud, Service cloud, Data Loader, Siebel 7.7, 7.8, 8.0, 8.1.1.8 Configuration,, eScript/VB script, EIM, Workflow Processes,, Assignment Manager, EAI, Tools, XML/XSD, HTTP/JMS, Web Services, SOAP, Server Administration

Secondary Skills: Call Center, eChannel, Partner Manager, Sales, Field Service, Public, Sector, Financial Services. Agile and Waterfall, SFDC Data Loader, Toad, SQL Developer, Soap UI, MS Visio, MS Project, Eclipse, Java, SQL, Apex, JavaScript, XML, MS Access, Oracle 9i/10g, DB2 CSS, Web Services, XML, HTML

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Developer/Admin

Responsibilities:

• Salesforce.com Application Setup activities and customized teh apps to match teh
• Functional needs of teh organization.
• Performed teh roles of Salesforce.com Administrator / Implementer in teh organization.
• Interacted with various business team members to gather and document teh requirements.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE
• Plug-in using Eclipse.
• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads,
• Opportunities, Orders and Campaigns etc.
• Developed APEX triggers, Classes, Test methods & Visual Force pages to implement teh custom functionality.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Modified teh existing code to get data enhancements from Siebel to sales force.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created Custom Email Templates as part of sending Alerts to users based on teh business requirement.
• Created and customized record types, managed Role hierarchy and Profiles.
• Performed teh data validation to meet all test condition requirements.
• Created teh workflows for automated lead routing, lead escalation.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created field filters, formula fields, relationships and validation rules to teh custom objects to ensure teh required data is captured in teh fields.
• Developed Apex classes, Triggers and wrote Test classes above 80%
• Used teh sandbox for testing to ensure minimum code coverage for teh application to be migrated to production.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

Sr. Salesforce Developer/Admin

Responsibilities:

• Prepare Requirement documents and functional document for teh development team.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured teh Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts dat used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods dat can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override teh look and feel of standard Visualforce components.
• Created Visualforce pages dat could be rendered as PDF's, build dashboard components and define email templates.
• Created Visualforce pages which identified a region to be updated to enforce partial Page refreshes and display teh status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Specify timers dat send Ajax update requests to Force.com according to a specified time interval.
• Used Visualforce in development mode to change teh behavior and appearance of Visualforce components.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used Picklists, Dependent Picklists, Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes dat used Email Approvals and Parallel Approval steps.
• Used Process Visualizer to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented relationship fields for proper data loading.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

Siebel Technical Consultant

Responsibilities:

• Worked on teh Siebel Server maintenance on teh UNIX environment.
• Worked on creation of IFBs for several EIM job running as a nightly cycle.
• Working teh Siebel enhancements requests and fixing teh code for teh production issues.
• Application of Siebel patches to existing environment.
• Troubleshooting and providing solutions for all user/data/application related issues.
• Maintenance of Development/Acceptance/Pre-production/Production environments.
• Designing and implementing batch loads with EIM for daily and on-demand data feeds supporting EIM import/update/delete/export requirements. Ad hoc data Maintenance for Siebel and Siebel Analytics.
• Automation of teh tasks using cron and Autosys jobs and shell scripting. Repository migration and Releasing new functionality and fixes into production.
• Designing and implementing Quest tool to monitor performance.
• Implementing Active -Directory autantication for existing environment.
• Deploying new SRFS into production as a part of turning over new functionality.
• Maintaining detailed documentations for Siebel architecture and support related activities.

Environment: Siebel Version 7.7.x, Siebel Call Center /Siebel Financial Services, Siebel

Confidential

system Administration.

Responsibilities:

• Responsible for teh Siebel system Administration.
• Working with teh users to analyze teh issues related to configuration and application administration issues and teh issue dat came up during teh upgrade of teh Siebel application from Siebel 7.5 to Siebel 8.1.
• Analysis of teh issues related to smart scripts & e-signatures.
• Fixing of teh issues related to configuration and scripting based on teh issues reported by teh users.
• Analysis of teh issues related to teh autosys jobs.
• Analyzed and fixed teh issues related to teh Siebel remote.
• Monitoring of teh Siebel Databases.
• Analysis of teh several autosys job failures and fixing them.
• Analysis of teh issues dat have occurred in teh interfaces like Siebel - AIP- PMDA,
• Siebel - Web methods - JDE.
• Worked on teh DAC and Informatica Migrations in QA and production.
• Responsible for teh promotions from Dev to QA and QA to Production

Environment: Siebel 8.1.1.3, Oracle 11g.

Confidential

Responsibilities:

• Worked with teh business for teh analysis of teh gaps in teh existing Production system of Confidential ’s Siebel sales application and raised CR for teh improvement of teh existing process.
• Worked on configuring teh data archival tool Optim - which archives and purges teh data in Siebel. Configured it for Business entities like Service Request, Account and all related entities.
• Configured a business service which gets data from teh external system from teh archival file and displays in Siebel.
• Worked on developing teh webservices.
• Worked on Forecast module in Siebel for improvisation of teh Vanilla functionality.
• Worked on Data migration plan for UNO application and involved in teh meetings with teh client for teh sign off of teh data migration plan.
• Schema conflicts were identified and resolved.
• Conflicts in Picklists were identified and discussed with client.
• Business Rules for loading each of teh entity from Paragon to UNO were discussed and defined.
• Handled teh configuration and scripting issues dat came up when application is upgraded from SEA to SIA.
• Worked on teh data migration issues during teh load of teh data from paragon to atlas application.
• Worked on teh change requests & defects of teh Atlas application those were raised during teh last enhancement before teh upgrade.

Confidential

Responsibilities:

• Worked on teh Detail Design Document preparation.
• Involved in Preparing a POC for contract creation.
• Configured teh required views and applet.
• Performed teh e-scripting to achieve teh desired functionality.
• Delivering teh Change requests as per schedule.