PROFESSIONAL SUMMARY:

• Salesforce certified developer with overall 10+ years of experience working on CRM Applications out of which 3 years is in implementing Salesforce Applications and 6 years in implementing Siebel Enterprise Applications and 1 year of experience in Java.
• Experience in working with Salesforce developer tools - Apex, Visualforce, Force.com IDE, SOQL and Webservices / Metadata API .
• Experience in Design, Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Development experience with Apex Classes, Apex Triggers, Batch Apex, writing Workflows, Webservices, HTML, CSS and JavaScript.
• Strong experience in defining, managing and creating Custom Objects, Page layouts, Field Validations, Formulas and Workflow rules on Salesforce.com.
• Proficient in writing SOQL, SOSL, SQL queries and stored procedures.
• Excellent skills in creating Use Case diagrams, Activity diagrams, Data Flow Diagrams (DFD), Sequence diagrams, State diagrams, LOV (Line Of visibility) Diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/Rational Rose.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Experience in customizing various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Quotes, Reports, and Dashboards.
• Extensive experience in Siebel which includes Siebel Architecture, Siebel Development, Siebel Configuration, Siebel EAI - Custom Inbound/Outbound Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, Data maps, Symbolic URLs, VBCs, eScripts, WSDL, XSD, MQs, Workflows.
• Experience with Siebel EIM, Data mapping, legacy data conversion scripts.
• Excellent knowledge of best implementation practices, implementation issues, QA, deployment process, defect resolution process, support process, CRM fundamentals and technical documentation.
• Extensive experience in project management, which includes project planning, leading technical teams, writing Request for Proposals (RFP), Statement of Work (SOW) and resource allocation.

TECHNICAL EXPERTISE:

CRM Tools: Salesforce.com, Siebel, Siebel OpenUI

Salesforce Technologies: Visualforce, Apex Controllers, Apex Triggers, Apex Classes, WebServices, Canvas, Lightening Process Builder, Sales cloud, Service cloud, Data Loader

Siebel Versions: Siebel 7.7, 7.8, 8.0, 8.1.1.14

Siebel Technical Skills: Configuration, eScript/VB script, EIM, Workflow Processes, Assignment Manager, EAI, Tools, XML/XSD, HTTP/JMS, Web Services, SOAP, Server Administration

Siebel Web Applications: Call Center, eChannel, Partner Manager, Sales, Field Service, Public Sector, Financial Services.

Methodologies: Agile and Waterfall

Development Integration Tools: SFDC Data Loader, Eclipse, Force.com IDE, Toad, SQL Developer, Soap UI, MS Visio, MS Project, Eclipse, GIT, REST API.

Languages: Java, SQL, Apex, JavaScript, XML

Databases: MS Access, Oracle 9i/10g, DB2

Operating Systems: Windows NT /2000/XP Pro, Windows Server 2000/2003/2008 , Linux, Unix

Web Technologies: CSS, Web Services, XML, HTML

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer/Admin

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom ObjectsTabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Responsibilities:

• Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Developer in the organization.
• Interacted with various business team members and stakeholders to gather and document the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with standard salesforce.com standard objects like Accounts, Contacts, Leads,
• Opportunities, Orders and Campaigns etc.
• Developed APEX triggers, Classes, Test methods & Visual Force pages to implement the custom functionality.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Modified the existing code integrate Siebel to sales force.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Developed Custom Objects and custom fields.
• Created and customized record types, managed Role hierarchy and Profiles.
• Performed the data validation to meet all test condition requirements.
• Created the workflows for automated lead routing, lead escalation.
• Designed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created field filters, formula fields, relationships and validation rules to the custom objects to ensure the required data is captured in the fields.
• Developed the integration of Account, Contact with external systems using REST API.
• Used the Canvas technology for integrating and interacting with the external systems.
• Developed Apex classes, Triggers and wrote Test classes above 80%
• Used the sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

Confidential

Sr. Salesforce Developer/Admin

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom ObjectsTabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Responsibilities:

• Prepare Requirement documents and functional document for the development team.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured Campaign Management, Campaign Influence and Lead Conversion.
• Configured the Case Management Process.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Add methods that can be called from Visualforce pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Created Visualforce pages which identified a region to be updated to enforce partial Page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Specify timers that send Ajax update requests to Force.com according to a specified time interval.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used PickList, Dependent pick lists, Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps.
• Used Process Visualizer to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented relationship fields for proper data loading.

Confidential

Environment: Siebel Version 7.7.x, Siebel Call Center /Siebel Financial Services, Siebel Analytics, Solaris/Windows.

Database: DB2

Siebel Technical Consultant

Responsibilities:

• Worked on the Siebel Server maintenance on the UNIX environment.
• Worked on creation of IFBs for several EIM job running as a nightly cycle.
• Working the Siebel enhancements requests and fixing the code for the production issues.
• Application of Siebel patches to existing environment.
• Troubleshooting and providing solutions for all user/data/application related issues.
• Maintenance of Development/Acceptance/Pre-production/Production environments.
• Designing and implementing batch loads with EIM for daily and on-demand data feeds supporting EIM import/update/delete/export requirements. Ad hoc data Maintenance for Siebel and Siebel Analytics.
• Automation of the tasks using cron and Autosys jobs and shell scripting. Repository migration and Releasing new functionality and fixes into production.
• Designing and implementing Quest tool to monitor performance.
• Implementing Active -Directory authentication for existing environment.
• Deploying new SRFS into production as a part of turning over new functionality.
• Maintaining detailed documentations for Siebel architecture and support related activities.

Confidential

Environment: Siebel 8.1.1.3, Oracle 11g.

Responsibilities:

• Responsible for the Siebel system Administration.
• Working with the users to analyze the issues related to configuration and application administration issues and the issue that came up during the upgrade of the Siebel application from Siebel 7.5 to Siebel 8.1.
• Analysis of the issues related to smart scripts & e-signatures.
• Fixing of the issues related to configuration and scripting based on the issues reported by the users.
• Analysis of the issues related to the autosys jobs.
• Analyzed and fixed the issues related to the Siebel remote.
• Monitoring of the Siebel Databases.
• Analysis of the several autosys job failures and fixing them.
• Analysis of the issues that have occurred in the interfaces like Siebel - AIP- PMDA,
• Siebel - Web methods - JDE.
• Worked on the DAC and Informatica Migrations in QA and production.
• Responsible for the promotions from Dev to QA and QA to Production.

Confidential

Environment: Siebel 8.0.0.6, Oracle10g.

Responsibilities:

• Worked with the business for the analysis of the gaps in the existing Production system of Confidential ’s Siebel sales application and raised CR for the improvement of the existing process.
• Worked on configuring the data archival tool Optim - which archives and purges the data in Siebel. Configured it for Business entities like Service Request, Account and all related entities.
• Configured a business service which gets data from the external system from the archival file and displays in Siebel.
• Worked on developing the webservices.
• Worked on Forecast module in Siebel for improvisation of the Vanilla functionality.
• Worked on Data migration plan for UNO application and involved in the meetings with the client for the sign off of the data migration plan.
• Schema conflicts were identified and resolved.
• Conflicts in Picklists were identified and discussed with client.
• Business Rules for loading each of the entity from Paragon to UNO were discussed and defined.
• Handled the configuration and scripting issues that came up when application is upgraded from SEA to SIA.
• Worked on the data migration issues during the load of the data from paragon to atlas application.
• Worked on the change requests & defects of the Atlas application those were raised during the last enhancement before the upgrade.

Confidential

Environment: Siebel 7.8, Siebel Tools and SQL Server 2000.

Responsibilities:

• I was responsible for all the offshore deliverables which include the Maintenance related jobs and the application enhancement work.
• Prepared the High Level design document and the Detailed Design Document for the requirements during enhancement releases.
• Performed configuration & e-Scripting related work for 3.2, 3.3 3.4, 3.5 Releases
• Worked on the POC’s for all the releases and worked on development of several Business Services.
• Developed and modified the Actuate Reports as per the Business requirement.
• Worked on the defects raised during the System testing, Regression testing and UAT phases
• Developed Business Services to enhance the functionality of the application
• Worked on loading data into Siebel application using EIM.
• Having hands of experience in loading Accounts, Contacts, Opportunities and related entity loads.
• Migration of Repository from Development to QA.
• Migration of SRF from Development to QA.
• Worked on the Production Support jobs like handling the Authorization requests and Admin Request.
• Worked on the Batch Assignment Manager as part of the Maintenance work to transfer the account data
• Worked on creation and modification of the Integration Objects during 3.2 releases.

Confidential

Software: Siebel 7.8, Windows 2000, MS SQL Server, Oracle9i

Responsibilities:

• Worked on the Detail Design Document preparation.
• Involved in Preparing a POC for contract creation.
• Configured the required views and applet.
• Performed the e-scripting to achieve the desired functionality.
• Delivering the Change requests as per schedule.

Confidential

Software: Siebel 7.8, Windows 2000, MS SQL Server, Oracle9i

Responsibilities:

• Performed the configuring new views by cloning the existing views.
• Involved in the Configuration of the find objects.
• Involved in writing the unit test scripts and performed the unit testing.
• Extensively involved in defect fixing during the system testing and System integration testing.
• Worked on the build items of download propagation.
• Imported .xml files to modify the existing workflow and also revised the existing Workflow and deployed it.

Confidential

Software: Siebel 7.5, Windows 2000, MS SQL Server

Responsibilities:

• Did analysis on the web template items that is causing issues in the production environment.
• Customized joins, Links, MVG Applets, Pick List, and other Controls.
• Developing Technical Specifications and enhancing existing functionality based on functional specifications using Siebel Tools.
• Using Siebel Tools for modification & enhancement and customization of Siebel Business objects, Business Components and interfaces (Views, Applets & Screens).
• Configuring the Pick lists, Drilldowns as per the customer requirements.
• Worked on the unit testing and defect fixing during the testing phases.
• Involved in testing the application during the deployment.