PROFESSIONAL SUMMARY:

• Over 12+ years of IT experience in Software Development and Application Configuration. Extensively worked as a Techno - Functional consultant in providing CRM solution with excellent business domain experience in Siebel Sales, Marking, Public Sector, Medical, Automotive, Telecom, Sales and Siebel Call Center Applications.
• Have experience on Siebel CRM on different technical modules which includes Siebel Open UI,configuration,EAI,EIM,CTI,BIPReports,Oracle Rules(OPA) and Siebel server administration, security authentication(LDAP & ADSI), Performance tuning on Siebel versions 7.x & 8.1.X.
• Strong knowledge in Siebel CRM Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.
• Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events and Business Services.
• Extensive experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters,Datamapping,VBCs, EBC, SOAP, WSDL, Object interfaces and XSL.
• Strong knowledge and experience in Siebel EIM developing Configuration (ifb) files and EIM jobs with working knowledge in SQL, PL/SQL and UNIX.
• Experience in Siebel Administration & Management (System & Application) and Production Support including Development through Testing in Production environment.
• Knowledge in different phases of one complete SDLC from requirement gathering to production. Customization of object definitions in the business object layer (Business objects, Business Components, Links, and Joins).
• Good team worker and has ability to understand and adapt to new technologies and environments faster. Good at analysis and troubleshooting. Has substantial trouble-shooting experience. Good Spoken and Written communication skills.
• Expertise in data migration using Siebel EIM & EAI integrations.
• Expertise in standard customization which includes configuring table, columns, fields, applets,
• Static, dynamic, Hierarchical Pick lists, dynamic drilldowns, Form/list/ MVG applets, joins, links based on requirement.
• Expertise in Siebel Workflows, Assignment manager, Integration, Workflow policies, RCR’s, MLOV’s, territory management.
• Integrated BI Publisher with OBIEE to buildreports in word, excel and doc format.
• Created various templates, reports and parameters in BI Publisher.
• Expertise in creating RTF templates with Photo images
• Good working knowledge on Inbound & out Bound Web services.
• Good working knowledge on campaigns and segmentation for promotions setup.
• Worked in escript, Enterprise Integration Manager, Workflow and Assignment Manager.
• Migrating bulk Data loads using EIM, SQL packages & stored procedures.
• Expertise in accessing the Siebel data using simple and complex queries based on requirement.
• Expertise in Server architecture.
• Expertise in monitoring & maintaining the Siebel enterprise and server administration tasks.
• Daily health checkups and cleansing file system to improve performance of Siebel applications.
• Expertise in performance tuning of the server components.
• Expertise in working on both development &production support Application.
• Expertise in solving end user problems in production environments and debugging the issues with desktop sharing with customers to resolve their issues.

PRIMARY SKILLS:

SIEBEL CRM Skills: Siebel 8.X, Siebel 7.X, Siebel EAI, Siebel Open UI,TBUI,BIP Reports,CTI, Siebel EIM, Siebel Configuration, e-Script, Siebel Tools, Workflows, Server administration.

CRM Applications: ConsumerGoods,Sales,Service, Marketing,loyalty,Public Sector,Siebel Call Center, Automotive, ecommunication and Medical

Scripting: Pl SQL, Shell Scripting, e-Scripts,COM Scripts and VB Scripts

Data base: Oracle7.x/8i/9i/10g,11g,SQL Server, MS Access and Toad.

BI: OBIEE 11g, ODI and Informatica

ETL Tools: Informatica power center 9.X,10.X

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, MN

Siebel CRM developer

Responsibilities:

• Involved in define, design, develop, validate, deploy, and production support phases.
• Worked on sales volume planning,ADL,promotions and catalog modules.
• Written Server Scripts and Browser Based Scripts to achieve functionality which was not able to handle by configuration.
• Customized MVG using MVLs, MVFs, and MVG Applets.
• Customizing variousSiebel objects, configuring Business services, workflows etc.
• Customization and logical grouping ofSiebelObjects types and definitions using Joins, Links, and attaching them using Join Specifications, and Business Object Components
• Involved in Data Mapping for loading the Legacy data and prepared complex SQL queries, configured and optimized configuration IFB files to run EIM job for data load.
• Created data loaders through COM objects and power shell to load data from csv file.

Technologies: Siebel CRM 8.1.1.15, Informatica 10.X,AIX and Oracle 11g

Confidential, Plymouth, MN

Siebel CRMLead developer

Responsibilities:

• Enabled Siebel Open UI mobile application and worked on the basic theme changes.
• Fixed Open UI vanilla issues for home page salutation applets, control alignment, custom web templates changes
• Customized Theme Base, Theme Gray and Accordion and created multiple themes to present to business.
• Worked on Integration Objects, Workflows and outbound/Inbound Web services development using Siebel EAI with Siebel CRM application.
• Design and implementation solutions to integrate UCM/OCH application with other applications.
• Architecting and developing integration connectors using AIA 3.1, SOA 11G middleware technologies between Siebel UCM, CRM, EBS and other external systems.
• Worked on loading large volumes of data in Oracle OCH/UCM applications, loading data from EIM to SDH tables, Running BDM process for SDH to base table’s imports.
• Involved in Creating the Users and extracting the local database for the users.
• Creation of new Object Manager and manage Server components and Services.

Technologies: Siebel CRM 8.1.1.11, BIP Reports 11.1.1.X, Unix and Oracle 11g

Confidential, Torrance, CA

Siebel CRM Developer

Responsibilities:

• Worked on privacy management integration with Oracle Policy Automation tool.
• Designing Technical Documents for OPA Rules.
• Worked on Rule based authoring skills including Rule base deployment and Testing.
• Worked on Oracle policy connector for Siebel automotive application.
• Worked on implementing the Siebel CRM Data base Extensions, BC Extensions, Creation of IO/IC’s, creating the Integration Workflows, BDM workflows for routing the data from Source systems into Siebel UCM(Inbound Data Flow) and from UCM data to externals systems (Outbound Data flow).
• Created and Modify the Outbound & Inbound Integration workflows in order to send & receive messages from the external system via JMS Queue.
• Integrated Siebel system with external systems through JMS Queue Series middleware using EAI JMS Transport Server Transport BS and Named Sub System Parameters.
• Deployed and provided consistent support during the System Integration Testing phase and till it went Live

Technologies: SiebelCRM 8.1.1.1, OPA 10.4.X, Siebel UCM, IIR, Windows 2008 and Oracle 10g

Confidential

Siebel CRM Developer

Responsibilities:

• Configuration of Siebel Public Sector to support the client's business requirements using Siebel Tools.
• Enhancement of Email Response Functionality which involves workflows and scripting.
• Configured the Business Objects, Business Components, pick lists, joins, links, and MVG applets. Created new View Web templates, Views and Screens.
• Responsible for Developing, supporting & maintaining the Siebel application.
• Setting up Local Database extract.
• Installing Quick fix on Local and Server.
• Repository Migration & Moving srf to Production.
• Responsible for Developing, supporting & maintaining the Siebel application

Technologies: SiebelCRM 8.0.X, EmailResponse, Windows 2008 Server and Oracle 10g Masan Consumer Goods, Vietnam.

Siebel CRM Developer

Confidential

Responsibilities:

• Responsible for the design, development and deployment of the Accounts, Contacts, Consumer Visits and Payments module.
• Modified the Data base layer to add custom columns and to modify the relations between entities and hence the data model.
• Scripted BCs and Applets for Data Validation and manipulation in Payments Module.
• Implemented the business logic using Required, On Field Update, No Update and Data driven Read Only User Properties.
• Configured Activity Management module.
• Configured Email Campaigns Management.
• Configured Customer Segmentation.
• Resolved problems encountered during configuring.
• Configured different business Process Return order, Free of charge, Make to order, contract, agent sales.
• Involved in Data Analysis and Data mapping.

Confidential

Siebel CRM EAI Developer

Responsibilities:

• Created and modify the Outbound & Inbound Integration workflows in order to send & receive messages from the external system via MQ series.
• Integrated Siebel system with external systems through IBM MQ Series middleware using EAI MQSeries Server Transport BS and Named Sub System Parameters.
• Created Custom business services, Siebel EAI Business Services, Integration objects, EAI Data Mapper and EAI XML Converter to synchronize Account and Order Data in external systems.
• Worked on Inbound and Outbound Web Services to combine component-based development those include HTTP, XML and Web Services Description Language (WSDL).
• Created VBC Bus components configured the related applet and added them to appropriate view.
• Worked on Siebel EAI Business Services like EAI XML Converter Integration Object to XML Hierarchy Converter and EAI Siebel Adapter to convert the Siebel Integration messages to XML messages.
• Customized the application creating workflows, business services, custom buttons using Siebel e Script and implemented other declarative alternatives like User properties and data validation methods.
• Deployed and provided consistent support during the System Integration Testing phase and till it went Live.
• Attended training in Agile Methodologies and followed the same for this phase of implementation.

Technologies: Siebel 7.8.2, Unix and Oracle Database

Confidential, Sunnyvale, CA

Siebel EIM Developer

Responsibilities:

• Mapping the data with source attributes to base attributes to EIM attributes.
• Data loads done for entities like Account, Contact, Account Contact, Contact dress, Contact Email, Assets, Service Request and Activities.
• Populated legacy data in to EIM interface tables using SQL Loader.
• Populated Temporary Tables data in to EIM interface tables using PL/SQL Procedures.
• Prepared and optimized ifb files based on the data to be loaded for which entity.
• Loading data into Siebel tables from interface tables (EIM tables) using Enterprise Integration Manager Component of Siebel.
• Post-validation of data after EIM is over from EIM table status Columns or from Server Logs.

Technologies: Siebel 7.8.2,Unix and Oracle Database