PROFILE SUMMARY:

• Over 9+ years of experience in the IT industry including 8 years of experience on theSalesforce.com CRM Platform.
• Has good knowledge of the Technical and Functional aspects of Salesforce.com, on demand CRM package
• Experience in full life cycle development(SDLC) of projects involving system analysis, Development, testing and implementation of projects in Salesforce.com, Force.com
• Have got good work experience in User Interface Designing, Testing, Performance tuning.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers, Visual Force, Force.com IDE, SOQL and SOSL
• Extensive hands - on experience in the area of Customization, Workflows, Roles, Apex Coding, Visual Force, Force.com migration tools (Force.Com IDE & Data loader).
• Good experience with web services in Salesforce using REST and SOAP; Integration with 3rd party applications; Installing and configuring applications from App Exchange.
• Good experience on deployment methods and packages - Change sets, Eclipse Deployment.
• Proficient in Configuration, Customization, Programming with Apex API (Controllers & Triggers), VF Pages using up-to-date technology & implementing new instances of Sales force from scratch
• Strong practical expertise on Force.com, Validation Rules, Approval Process.
• Experience in writing the SOQL and SOSL.
• Expertise in implementing the Security Model (Object, Field & Record level) in Sales force
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Experience in Data Cleansing and/or Data Migration to/from Salesforce.com.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Worked on variousSalesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Experience in writing the SOQL and SOSL.
• Experience working withSalesforce.com sandbox and production environments.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes.
• Excellent knowledgeSalesforcesetup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience in Banking and Retail domain.
• Client-facing business analysis requirement gathering, users interaction at all levels, training, workshop facilitation sessions, brain storming sessions, focus groups and personal interviews
• Ability to work in groups as well as independently with minimum supervision and initiative to learn new technologies and tools quickly
• Experience in designing, creating and implementing profiles, roles, record types, page layouts, assignment and workflow rules, dashboards, escalation rules, communication templates, approval processes and reports, and configuring security settings
• Experience in administration, configuration, implementation, and support ofSalesforceCRM, and SalesforceSFA applications based on APEX Language
• Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, JSP, JSF and Servlets, XML.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce(Pages, Components and Controllers), ApexDataLoader, Apex Web Services, Dashboards, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports.

Programming Languages: Java, C, C++

Web Technologies: XML, HTML, JavaScript, JSP, CSS

Operating Systems: MS Windows, UNIX, LINUX, Mac OS-9/10

Databases: MS SQL Server, MS Access, Oracle

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office.

Methodologies: Agile, Scrum, SDLC.

Tools: Eclipse, SQL Enterprise Manager, SQL Query Analyzer, MS Visio and WebSphere Integration Designer

PROFESSIONAL EXPERIENCE

Confidential - charlotte, NC

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Created Visual Force pages using Apex codes (Classes)
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Development experience with Apex Classes, Apex Triggers, Batch Apex, writing Workflows, Web services, HTML and JavaScript
• Ensured above 90% code coverage for all APEX classes.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed
• Identified the process flaws in the current system and recommended business process automation in the new system after analyzing and documenting as-is system and to-be system
• Assisted the development team in creating company profile, set up new user profiles, and define roles.
• Writing Apex triggers, apex classes, developing Visual force pages, batch classes, scheduled apex, and test classes.
• Implementing sharing and security models at object, field, record level for various users at various levels of enterprise.
• Maintain system security, sharing rules, and access settings.
• Experience in working with REST and SOAP API's.
• Integrated the Web Services for extracting the data from external systems
• Extracted the data from salesforce.com application into the external databases
• Worked with developers in configuring with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Involved in the development and configuration various Custom Reports and Report Folders for different user profiles based on the need in the organization
• Assisted in the development of Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the operations performance and lead generation statistics
• Worked with the development team to deploy workflows wherever necessary
• Performed the roles of Salesforce.com Analyst and Administrator in the organization
• Interacted with the Salesforce.com premium tech support team on a regular basis

Environment: Salesforce.com platform, Service cloud console, Web Services, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Email-to Case, Eclipse IDE.

Confidential - Boston, MA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to understand the requirements towards Salesforce implementation.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Salesforce Customization, configuration.
• Strongly involved in Development and Data Migration of Salesforce CRM system
• Implemented the entire Data Model in SFDC which includes Custom Objects, Custom Fields, Relationships, Validation rules& workflows to sync with legacy systems.
• Experience in SFDC Development in implementing Apex Classes, Triggers, Visualforce, SOQL, SOSL and Force.com IDE
• Creating and maintaining Reports and Dashboards
• Involved in developing Vf Pages, Controllers, and Triggers & Custom classes for reporting.
• Experience building Custom Controllers/VF Components.
• Developed Apex Classes and Triggers to support the custom functionality.
• Creation of package and select the application, workflow, reports & dashboards that needs to be migrated from one instance to another and created SFDC Approval Processes, Queues, Public groups and Email Templates.
• Creating Workflow Rules & Approval Process.
• Developed Deployment Strategy and deployed the application to Test and Production using Force.com IDE.
• Maintaining, exporting and importing clean data via the appropriate data loading tools.
• Handled team meeting, Onsite meeting and status update reporting

Environment:Salesforce.com platform, Apex Language, Service cloud, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, HTML, JavaScript, Eclipse IDE Plug-in

Confidential, MN

Salesforce Developer

Responsibilities:

• Designed Custom Formula Fields, Field Dependencies, Visual workflows, Bulk APIs, Apex Classes, Triggers, Visual Force and Site.com Pages, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation for business partners
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required
• Creating emailtemplates, approval processes, approval page layoutsand definedapproval actionson them to automate the processes.
• Writing test classes and deploying SFDC components across different environments.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams
• Created a robust Security Sharing Design, Profiles, Roles and Users with very strict caution that perfectly fit the E-Commerce Business App
• Managed vendor partners and formulated optional solutions for integration
• Configured Reports and Dashboards for various marketing and sales teams
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization
• Wrote Triggers for custom validation process
• Developed Visual Force pages using standard controllers, custom controllers in combination with controller extensions
• Data Configuration for effective migration from Salesforce platform to Demandware.
• Provided on-going trainings to various marketing and sales teams on Salesforce.com

Environment:Saleforce.com platform, Apex Data Loader, Custom Objects, Custom Fields, Custom Tabs, Workflows and approvals, SOQL, SOSL,Force.com IDE plugin for Eclipse V3.6, Sandbox, Classes, Triggers, Reports and Dashboards.

Confidential, Torrance, CA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• . Created custom Objects and worked on Standard Objects
• Developed Apex Classes and Triggers to automate the Commission calculation
• Importing data from ftp system using to Salesforce Jitterbit
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Developed and Customized UI panels using Visualforce, Apex controllers.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce CRM, Apex, Visualforce, Force.com IDE, Jitterbit.

Confidential

Salesforce Developer

Responsibilities:

• Involved in Requirement Analysis and Interact with Business Team
• Implemented solution for both Sales and Service modules.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and configured various Reports and Dashboards for different user profiles based on the need in the organization.
• Involved in testing and deployment phases of the solution.
• Translated the solution from English to desired language and delivered.
• Involved in documentation and summary report creation in various phases of the project.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Involved in team meeting, Onsite meeting and status update reporting

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Created various custom objects and Tabs that supports the business requirements.
• Developed various visual force pages and controllers to suit the requirements.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts and Cases.
• Worked on various activities for Apex Data Loader.
• Created user profiles for executives, customer portal and end users.
• Worked on migration using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios.
• Expertise in designing the process for Data Cleaning and Data loading tasks.
• Deployment on Productions.

Environment: Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, HTML, Java Script, CSS.

Confidential

Java Developer

Responsibilities:

• Analysis of application requirements and understanding of the business rules.
• Designed the Application based on J2EE Architecture for server side and designed the front-end based on Struts Framework.
• Preparation of technical design documents based on functional requirements.
• Developing the User Interface Screens for presentation logic using JSP and HTML.
• Implementing JavaBeans, Servlets to act as the controller in the MVC model.
• Designing, developing and configuring server side J2EE components like EJB, Java Beans, and Servlets.
• Used J2EE design patterns like MVC, Singleton, DAO and DTO.
• Participating in development and testing of API’s in using web services.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Writing stored procedures and Packages for Report Generation using Oracle as Database.

Environment: Tomcat 5.5, JSP, Servlets, JDBC, Struts, Oracle 9i.