SUMMARY:

• 15+ years of US experience in Information Technology, which includes current 6+ years of solid hands - on experience with Salesforce.com as Sr. Salesforce.com Developer/ Administrator and Architecture.
• Strong experience in Architecture, Analysis, Design, Implementation and Maintenance of Applications on Salesforce.com platform.
• Proficient in SFDC Development/ Administrative tasks such as creating profiles, roles, users, page layouts, email services, Workflows & approval processes, tasks, events, reports and dashboards
• Strong understanding of Salesforce objects, best practices, Security & Sharing Settings, Validation rules etc.
• Demonstrated experience in all common configuration tasks in Sales and Service Clouds
• Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.
• Experience in moving code from lower sandboxes to production environments and addressing issues related to technical, functionality, integration, and deployment
• Understanding of how to integrate data from multiple external sources and leverage it within CRM environment.
• Experience with data manipulation, cleaning, and de-duplication
• Stay current with Salesforce.com releases and corresponding documentation and provide new technical, functionalities and solutions as needed. Experience in onshore/offshore coordination
• Flexible, enthusiastic and project oriented team player with excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client needs.

TECHNICAL SKILLS:

SFDC: (Salesforce.com) CRM, Apex, Visual Force, Data Loader, Workbench, SOQL, SQL Server, MS Office

PROFESSIONAL EXPERIENCE

Confidential, NY

Sr. Salesforce Architect

Responsibilities:

• Act as a Salesforce thought leader and provide guidance/platform leadership on technical architecture, integration, development, configuration and customization.
• Responsible for Design, configure, and development of SFDC including Apex code and supporting test classes, Custom Objects, Workflow Rules, Custom Fields, Validation Rules, and Visual Force Pages.
• Creating Tabs, Apps, Roles, Profiles, Packages, Tasks and Events, Creating Apex Classes and triggers etc.
• Plan and execute Development / Enhancements as per the business requirements
• Maintenance and enhancement of the CRM database and insure that applications meet user s needs while keeping abreast with updates.
• Setting Up and Managing Users - Profiles, Create and manage users, Troubleshoot user login issues.
• Control Security and Data Access - Restrict logins, Determine object access, Set up record access
• Manage record access with the role hierarchy, Deal with record access exceptions, Control access to events
• Customization: Administer standard fields, Create new custom fields, Create selection fields: pick lists and lookups, Create formula fields, Work with page layouts, record types and business processes, Maintain data quality, field dependencies, validation rules, workflows etc.
• Managing Data - Import new records using import wizards, Update existing records with the Data Loader,
• Mass transfer records between users Using Record owner as Queue, Back up data with a weekly export - With Reports and Data Export, Mass deletion of records.
• Reports and Dashboards - Run and modify reports, Create new reports with the report builder, Filter reports, Print, export, and email reports, Build dashboards
• Automation - Manage email administration, Set up Workflow rules, Approval Processes Maintain the functional areas of standard objects like accounts, contacts, campaigns, leads, opportunities, cases
• Identify and implement opportunities to improve current SFDC functionality while working with the Analytics Team, Sales Operations, IT, and various other groups that interact with the sales team.
• Handle Daily administration and support of the Salesforce.com database

Confidential

Sr. Salesforce Developer

Responsibilities:

• Maintain & enhance current SFDC applications, reports & dashboards.
• Manage user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Responsible for architecting and documenting technical solutions based on client requirements and industry best practices.
• Perform functions like user management, profiles, roles, permissions, rules, assignment rules and queues.
• New User Set - up for the entire Sales Organization
• Create custom formula fields, email services, approval processes and field updates according to application and business requirements.
• Design and develop data migrations and integrations between Salesforce.com and external systems including developing data transformations and creating automated jobs to support business processes.
• Troubleshoot issues, Resolve complex system problems. Develop and manage complex workflow rules, data validations, and object customizations.
• Handle daily maintenance tasks associated with SFDC
• Test change management techniques in sandbox and recommendations before push to production.
• Resource for all service desk escalation questions regarding basic salesforce usability features.
• Standard and custom field creation and maintenance at the direction of B2B Salesforce Manager
• Assist in salesforce role and profile hierarchy changes and ongoing maintenance, governance documentation, security creation measures to ensure client data security and integrity

Confidential, NY

SQL Server Database Administrator

Responsibilities:

• Continuously interacted with users to gather the business requirements.
• Performed regular Administration activities from Managing system resources, users and database to the fine - tuning level and implemented the project successfully.
• Created query plans and made sure each and every query is using appropriate useful indexes.
• Rebuilding Indexes and Tables as part of performance tuning exercise.
• Identified, tested and resolved database performance issues (monitoring and tuning) to ensure database optimization.
• Creating Database objects tables, views, and functions and developing procedures for implementing application functionality at the database side for performance improvement.
• Design and implementation of Security Model, policies and procedures.
• Transformation of data from one server to other servers.
• Monitored the event logs and server error logs for troubleshooting.
• Identified the bottlenecks and troubleshooting them for optimal performance.

Confidential

Database Developer

Responsibilities:

• Created new Databases and maintained existing User / System Databases.
• Involved in Logical/Physical design of database and maintenance.
• Installed and configured MS SQL Server. Created programs using Developer Suite.
• Worked on complex T - SQL statements, and implemented various codes and functions.
• Designed & Created Stored Procedures, views, tables, constrains & triggers for Data consistency.
• Created views to facilitate easy user interface implementation, and triggers on them to facilitate consistent Data entry into the database.
• Wrote complex SQL programs to process employee s requirement and generating.