SUMMARY

• Over all 6+ years of experience in implementing business solutions and designing the business requirements in salesforce and in force.com platform.
• Implemented the complex business solutions using apex classes, batch apex, apex triggers and test classes.
• Certified Salesforce Platform Developer 1(DEV 401).
• Expertise in writing SOQL and SOSL queries.
• Worked in data migration using Apex Data Loader and Import wizard.
• Hands on experience in implementing visual force pages, apex triggers, visual force components, controllers, controller extensions considering the governor limits.
• Expertise in integration wif the external application using SOAP and REST services.
• Designed and implemented the process builder processes, flows, workflow rules, approval process, sales process, lead processes, support processes and record types.
• Good experience in creating and customizing standard objects, custom objects, custom tabs, validation rules, relationships, assignment rules, groups, queues, page layouts, email templates, escalation rules, auto response rules, reports and dashboards.
• Performed administration tasks like creating users, profiles, permission sets, setting OWD, roles, public groups, sharing rules and manual sharing of the records to implement the security to the salesforce application.
• Experience in web to lead and email to case functionalities.
• Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
• Experience in web technologies like HTML, XML, CSS, JavaScript and JQuery.
• Good understanding wif sales, service cloud implementations and in depth noledge in Campaign, Lead, Account, Contact, Opportunity and Case management.
• Participated in project team meetings and communicate effectively wif peers, architects, system analysts, business analysts, project managers, quality control and across other technology team members.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com, Sales Cloud, Service Cloud, Oracle Siebel CRM

SALESFORCE TECHNOLOGIES: Apex, SOQL, SOSL, Visual Force (Pages & Components), Triggers, Batch Apex, AJAX, report types, page layouts, custom reports, custom fields, custom tabs, process builder, roles, sharing rules, profiles, Email services, permission sets.

PROGRAMMING LANGUAGES: C, Java, Apex, Visualforce page, HTML, XML, CSS, JavaScript.

WEB TECHNOLOGIES: REST, SOAP API, Java Script, jQuery, XML, Json

DATA MIGRATION TOOLS: Apex Data Loader, Import wizard, Work Bench.

OPERATING SYSTEMS: Windows 9x/2000, Windows Xp/Vista, Windows 7

DEPLOYMENT TOOLS: Force.com IDE, Force.com Migration Tool (ANT).

PROFESSIONAL EXPERIENCE

Confidential, Broomfield, CO

Salesforce Developer

Responsibilities:

• Implemented the Business logic using apex triggers, apex classes and visual force pages wif controllers & controller extensions.
• Implemented the Record types and page layouts based on the customer Status.
• Using Apex Triggers updated the Custom fields once the lead is converted into account, contact and opportunity.
• Created and implemented the workflow logic to update, assign tasks, and send an email to the end users
• Worked on assignment rules, queues to assign the tasks based on the regions.
• Worked email to case and web to lead functionalities.
• Hands on experience in creation of reports and dashboards, Relationships, Validation rules, rollup summary fields.
• Worked on deployment from sandbox to sandbox and sandbox to production using eclipse IDE.
• Apex classes and visual force pages are created wifin the governor limits.
• Worked on SOQL and SOSL queries in apex code.
• Created new custom objects, formula fields, designed page layouts, custom tabs, components, visualforce pages, custom reports.
• Worked on the Picklists, Dependent Picklists and Record Types to enforce data quality.
• Configured the Marketing Campaigns, Campaign Hierarchies, Assignment rules, and setup the Web - to-Lead and Auto-Response rules

Environment: Saleforce.com platform, Apex Coding, Visualforce (Pages & Component), HTML, JavaScript, CSS, Workflow & Approvals, Custom Objects, Process Builder, Flows, Triggers, Custom Labels, Custom Settings, Custom Tabs, Security Controls, Eclipse, Force.com IDE Plug-in.

Confidential, Des Moines, IA

Salesforce Developer

Responsibilities:

• Customized the Account, Contact, Opportunities Standard Objects.
• Established the custom relationship between the objects.
• Created Validation rules, Workflow rules and Approval process.
• Created the test classes to maintain and average code coverage of more than 85%.
• Good noledge in the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Opportunities, Quotes, Products, Price book, Dashboards and Reports.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, Reports and Dashboards.
• Integrated wif the external applications using web services.
• Worked on SOQL and SOSL queries.
• Worked on security settings Such Organizational wide defaults, Roles, Sharing Rules, Profiles, Permission sets.
• Did Gap Analysis wif the internal teams and implemented the changes required to fill the gaps in the functionality.

Environment: Salesforce Unlimited Edition, Salesforce Workbench, Apex Classes, Visualforce (Pages & Component), HTML, JavaScript, CSS, Validation rules, Workflow & Approvals, Custom Objects, Process Builder, Flows, Triggers, Custom Labels, Custom Settings, Custom Tabs, Security Controls, Eclipse, Force.com IDE Plug-in.

Confidential, Irving, TX

Salesforce Administrator/Developer

Responsibilities:

• Understand the business Scenarios and customize the business solution using salesforce.com and force.com platforms.
• Involved in creating the functional Documents and Business Requirements.
• Implemented business Scenarios using Custom objects, Custom Fields, Custom Tabs, Standard Objects, Reports and Dashboards.
• Hands on experience on defining the Relationships, Junction Objects.
• Created users, profiles, Public Groups to acquire the security functionality in Salesforce Application.
• Worked on Approval Process, Workflows to implement the business requirements.
• Customized the Email Templates based on the order creation to acnoledge the end user.
• Created the test case scenarios for unit testing the code.
• Worked on apex triggers, Apex Classes and Visual force pages.
• Worked on agile methodologies and followed the SDLC process.

Environment: Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, sharing rules, visual flow, HTML, Java Script, Oracle 11g, Windows XP.

Confidential, Cincinnati, Ohio

Salesforce Developer

Responsibilities:

• Worked closely wif sales team and business analysts and performed detailed analysis of Business and technical requirements and designed the solution.
• Developed Apex Classes for Visualforce pages.
• Developed Triggers required for the application
• Has written Batch Apex for the asynchronous data updates.
• Created E-Mail Templates for the email alerts created.
• Used analytic snapshots for bi-weekly reports.
• Used SOQL & SOSL considering the Governor Limits for data manipulation using the apex code.
• Created case escalation rules to escalate cases automatically if they are not resolved wifin a certain period of time, also worked on app-exchange tools for tracking orders.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Developed Test classes for all the Apex classes and Triggers wif minimum 95% code coverage for triggers and classes
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Apex Classes, Visual Force(Pages & Components), Workflows, Rules, Eclipse, Force.com Explorer, Apex Data Loader.