SUMMARY

• 7+ years of experience as a Business Analyst in Administration, Solution Architecture, Business Requirement Gathering, Gap Analysis, Business Process Modeling, Process Management, Change Management, Administration, and Application Development and Release Management
• Experience in CRM with extensive knowledge of best practices involved in Sales process such as “Lead to Quote“, “Quote - Order” and “Order Management” process cycle and implementation of service cloud. This includes experience under both the Agile and Waterfall project methodologies, and Industry knowledge across the industries of IT, Financial Services, Industrial Products, Insurance, and Medical Devices.
• Accomplished consultant in the areas of integration and process flows between SFDC Sales, Service and ERP systems such as Oracle EBS, R12. Performed numerous functional assessments and designs for bi-directional integration.
• Accomplished understanding of the SDLC, including effective communication skills to facilitate work sessions between senior level business representatives and IT.
• Performed extensive SFDC configuration design including construction of SOQL, SOSL, Triggers, Validation rules, sharing rules, Tabs, Custom Objects, Reports and Dashboards, Custom Objects, Custom fields, Dependent Picklist, Custom Tabs, Role based Page layouts, Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes, Custom Reports and Report folders.
• Experience in performing process modeling to CMMI modeling standards, which includes leveraging case tools and Visio to deliver (ERD) Entity Relationship Diagrams and Process designs.
• Gap Analysis and Solution Design: Strong gap analysis capabilities which involve determining, documenting and approving the variance between business requirements and current capabilities.
• Data Analysis: Experience in Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• Data Integration: This includes performing documentation of Data Integration between various systems, sources, and databases. Proficient in business intelligence concepts, design principles, and software architecture.
• Data Modeling: Experienced in Data Modeling and concepts such as Physical/Logical Data Modeling, UML data modeling.
• SIT and UAT Testing experience: Experience in Quality Assurance (QA), reviewing Test Procedures, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs, interacting with team members in fixing errors and conducting User Acceptance Testing (UAT).
• Effective team player and a quick learner to new concepts and applications.

TECHNICAL SKILLS

CRM & ERP: Salesforce.com, Siebel CRM On Demand, SAP Order Management, Oracle EBS

Documentation Tool: MS Office, Open Office

Project Management Tool: MS Project, HP ALM

Business Modeling: MS Visio, UML

Salesforce.com: Marketing, Sales and Support cloud

Languages: HTML, SQL, Apex, Visual Force, SOQL

Web Technologies: JavaScript, XML, XSL, HTML, XHTML, CSS

Methodologies: Waterfall, Agile, CRP

Version Control: CVS, VSS.

Operating Systems: Windows 7/Vista/2003/XP/2000/NT/98/95, MS-DOS, Linux

PROFESSIONAL EXPERIENCE

Confidential - Washington D.C

Solution Architecture/Functional Business Analyst/ Salesforce.com Administrator

Responsibilities:

• Serve as a functional Business Analyst to solution and support Renewal Sales process, SFDC application, and related App Exchange products
• Requirements gathering and documentation of Sales and Service cloud in Salesforce.com
• Responsible for the Salesforce.com administration
• Provide CRM solutions and best practices to standardize various Sales processes
• Involved in map-gap analysis to identify the future state functionalities required in SFDC to standardized the Sales process at system level
• Lead effort in organizing work sessions to generate project deliverables such as BRD, Business process flows, and functional designs.
• Leading the functional team to define and design solutions for addressing gaps in current project delivery
• Part of BPE team to analyze and design process flows for Lead Management, Opportunity/quote management, configuring quotes, contract, and deal management
• Work along with PMO to prepare various scoping documents such as status reports, gap analysis with pain points, and IT sizing and planning for future projects

Confidential - Palo Alto, CA

Solution Architecture/Sr. Business Analyst

Responsibilities:

• Business analyst for the Sales and CPQ process related to Hyperscale products
• Part of IT functional team and E2E design/solution team to support IT Developers and Business teams
• Lead effort regarding analysis of opportunity, configuring quotes, contract, and order management systems
• Requirements gathering and documentation of Sales and Service cloud in Salesforce.com
• Responsible for the Salesforce.com administration
• Organize and co-ordinate CRP sessions for project scoping, gather User stories, detailed business requirements, and design/solution sessions
• Document the design solution for front end UI related functionalities in various applications such as SFDC, Watson and NGOM
• Work along with PMO to prepare various scoping documents such as status reports, gap analysis with pain points, and IT sizing and planning for future projects
• Provide front end support for CPQ related applications such as SFDC, Watson Quoting tool and SAP order management tools.
• Worked closely with offshore teams from Asia and Europe to ensure quality design, performance and functionality of the application with timely and efficient team management
• Experience working and leading Development team to define and design solutions for addressing gaps in current project delivery.
• Currently involved in the UAT phase of quote to order implementation to automate the Quote and order management process
• Assist in performing User Acceptance Testing (UAT) which involves executing E2E test plans, performance testing, validating test scripts, defect resolution, and change request using HP Application Life Management (ALM)
• Work hand in hand with QA testers, developers and business in order to address the various defects logged during the UAT process and resolve it before the production phase

Confidential - Atlanta, GA

Solution Architecture/Sr. Salesforce Business Analyst

Responsibilities:

• Business analyst for Human Capital Management (HCM) module in Oracle R12, Sales data migration project from Siebel (CRM On Demand) to Salesforce.com, data migration project from Salesforce.com to Oracle Customer Data Hub application, integration of Salesforce.com with Oracle Customer Data Hub and sales quoting tools.
• Orchestrated work sessions with the business to gather and validate requirements to position the business for CRM migration from the CRMOD CRM to SFDC CRM. This included documentation of the “As Is” CRM landscape, as well as the” To Be / Target CRM landscape (SFDC), identify functional gaps, perform solution maps, prioritize the requirements, and translate the requirements for effective end user testing downstream.
• Lead effort to analyze and re-engineer the product inventory master to facilitate more effective quote and order processing.
• Documented functional design specification for business processes like Lead conversion, Opportunity management and Contract management in Salesforce.com application
• Performed process simulation to identify gaps in process design and more clearly define business rules for SFDC to Oracle Customer Data Hub system integration.
• Responsible for maintaining and supporting the Salesforce.com production and development environments, as well as the version control of the instances for promotion. Documented all configuration related changes to maintain version control.
• Performed change management work sessions with the business to improve business processes and SFDC functions in the areas of profiles, permission sets, sharing rules, and reporting around the recent deployment of SalesForce.com
• Work with the business stakeholders, developers and project manager in documenting enhancements to the system; participate in testing of new enhancements and functionality in a sandbox environment prior to production releases and assist with deployments and rollout planning as needed.
• Performed configuration of Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards as necessary to support development effort.
• Document artifacts delivered includes application configuration workbook, traceability matrix, functional design documents, integration documents for quote and order processes. In addition, created data mapping documents for Siebel (CRMOD) to SFDC conversion, which includes various Sales objects, fields, business rules, transformation rules, and data cleanup requirements.

Confidential - Scranton, PA

Salesforce Business Analyst/Administrator

Responsibilities:

• Work as Salesforce.com Administrator responsible for maintenance and configuration tasks.
• Involved in developing use case document & traceability matrix document for valuation pricing application. Developed the UI screen to data base, calculation to database mapping documents, data movement specification document.
• Experience in various Sales processes such as Lead to Quote, Quote to order and Order to Contract management.
• Experience migrating HR from Peoplesoft to ERP system.
• Worked as a liaison between developer, QA & business team in order to define or clarify requirement, address to functional queries and approach for solution to be used with proper documentation or change control forms.
• Created mock up screens using html and front end controls specification document by leading group discussions to elicit requirements with business team.
• Created non performance testing specification for the QA team in order to pass through audit control checklist. Jointly involved in reviewing test case, master test strategy, UAT plan documents.
• Worked as a single point of contact for operational analyst to develop the manual for the application.
• Used MS Visio to carry out business process definition validate the same with the SME’s developed use case diagrams & flow chart for developers as supporting documents.
• Participated in defect tracking and providing solution’s to QA and business team keep in loop with the business team.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed and documented about - Custom Tabs, Objects, PickLists, Dependent picklists, Validation Rules, Workflows and Triggers.
• Created Page layouts, Search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Participated in conducting UAT for the business users.

Confidential, Greensboro, NC

Business Analyst

Responsibilities:

• Performed BA and Test functions in the delivery of CRM and Sales Order processes.
• Performed SIT and UAT testing, including data analysis, creation of data cleansing and data reconciliation rules, and data reporting.
• Executed all efforts within the SDLC parameters of the IT organization leveraging existing technologies, proven system architectures and management SDLC which included requirements, specifications, design, analysis and testing utilizing CMMI methodology.
• Developed the scope and vision documents that defined the primary goals, objectives and scope of the project using CMMI process document templates.
• Identified various business processes and developed process flow diagrams for the business processes and validated the same with SMEs, Documented business requirements for system issues and enhancements.
• Used MS Visio to carry out business modeling, data modeling (ER Diagrams), Object modeling (use case) to develop business architecture for rapid and controlled Application development. Created mock up screens (Screen prototype) and worked with business to obtain requirement validation and gap definition.
• Worked to support development efforts as a BA and Test analyst during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Worked with the onsite customer support team as required to define new/updated policies and procedures. Also jointly responsible for monitoring the progress of the offshore development and QA team.
• Provided post production support/analysis and assisted in performing User Acceptance Testing (UAT), performance testing and validated test plans.
• Preparing status report, charting out schedules, allocation and management of technical and human resources using MS Excel and Project.

Confidential

Programmer Analyst

Responsibilities:

• Worked as a part of the services delivery team to implement tactical solutions to existing ERP systems for improvement of the Quote-Order process for manufacturing companies.
• Worked with various business teams like Production management, Finance, Procurement, and Logistics to define requirements, identify gaps, and solutions to improve business processes.
• Designed process flows and documentation for various ERP modules such as Project Management, Cost Management, Tender Management, Purchase and Costing and Inventory Management.
• Implemented Core business logic using Session Beans and Entity Beans.
• Implemented JSP, Session, Message Driven and Entity EJBs using WSAD.
• Developed Struts Action Forms, Action classes and templates and performed action mapping in struts-config.xml.
• Packaged and deployed the application on Websphere Application Server and automated building and packaging process by writing Ant scripts. Experience in developing Messaging Service using JMS.
• Involved in designing and implementing data connectivity with back-end databases, that is performed through both container-managed persistence mechanism and Data Access Objects based on the functionality requirements.
• Created XML documents and Schemas and implemented parser classes using JAXP API in J2EE components.
• Created Unit tests using JUnit framework and user Documentation.
• Provided onsite support in client location for end users such as User Acceptance Testing and post-production support to resolve issues and defects