Technical Lead Resume

SUMMARY

An experienced software professional equally comfortable with leading and contributing individually.
Responsible for managing the IT Service Delivery team technically & functionally with excellent skills in data migration, business Intelligence/reporting/data warehouse, analysis, design, and software development
14+ years of expertise on wide range of technologies.
Ability to handle multiple assignments, meeting deadlines without compromise on quality
Results - driven with a commitment to collaboration and continuous improvement
Productive business relationships by
Experienced in work across boundaries
Excellent domain knowledge on CRM, Education & Insurance.
Effectively managed teams of up to 15 members

TECHNICAL SKILLS

Business Intelligence (QlikView & SAP BW)
Columnar Databases (Vertica)
RDBMS (Informix, Sybase, SQL Server)
CRM Systems (SalesForce Service Cloud & SAP CRM)
Application Knowledge (Lighthouse BW, Astro2 BW, CareForce, LogmeIn, Global Service Delivery Apps)
Automation Tools (Tidal & Maestro)
Unix Scripting
POC Experience consuming data using SOAP, HTTP, REST APIs into data warehousing environments
Excelled in various roles like technical lead, data architect, business analyst, designer, developer

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Responsibilities:

Technical Lead for various projects which delivered Qlikview dashboards with Vertica as Database and Informatica as ETL.
Excelled in various roles like technical lead, data architect, business analyst, designer, developer
Successfully implemented the SQL Server migration to HP Vertica
Lending expertise/inputs / demonstrations to other teams with in HP
Technical Lead for various POC projects (LogMeIn Integration, Email QVW size reduction)
Technical Lead & Developer for various Astro2 SAP BI Projects (Site-To-Site, CRM 7 upgrade, BW7.0 upgrade, complaints, callback)
Analyze & learn new technologies for the benefit of project requirements
Technical Support and L4 activities for HP Worldwide internal customers on SAP BW & BCS (Lighthouse BW application)
Ensure application performance and availability and issue resolution meet pre-agreed service levels.(Light house BW & Astro2 BW)
Handled multiple roles like Technical lead, Developer, Level4 Support over a period of time
Achieved support demand reduction by automating tasks to reduce manual efforts & errors
Achieved huge business impact by delivering numerous small projects in shorter durations with active interaction with business.(E2E Reconciliation, Broadcast Message, outbound mails, Load completion notification, Symptom code analysis, new site creations)
Proactively review of support process and technical application improvements through root cause and trend analysis of support calls and user reviews.
Testing of new application releases/fixes to be deployed into the region.
Working across the boundaries to share the best standards implemented and also to share the information when required.
Keep up to date with technical environment and operational practices.
Proactively performing health check of SAP. Coordinating between partner teams such as Basis, Database, and functional team to fix any issues occurring in GF-IT Assets.
Allocating resources for MTP as MTP coordinator

Confidential

Module Lead & Developer

Responsibilities:

Module Lead & Developer for Dot.Net Projects with Informix as Database.
Functional expert on Gupta SQL (Centura) Application
Domain expert on Insurance and Education
Data analysis and timely update to top management
Actively involved in various migration projects
Providing remote and on-site support to over 190 centers across Kerala, Karnataka and Goa
Training the center staff and company employees on center operations/systems
System Design & Development
Project Management
Implementation & Support

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