PROFESSIONAL SUMMARY:

• Over 7+ years of diverse progressive experience in Information Technology, with emphasis on business and systems analysis, requirements management, business process reengineering and business process modeling and object oriented analysis in teh development of web - based and client-server applications. Expertise in diversified industry sectors like Health Care, Insurance, Telecom and Banking.
• Possess extensive problem solving capabilities and excellent analytical skills coupled with good communication and interpersonal skills.
• Liaison between business and IT to define, analyze, document and implement processes, systems and reporting tools.
• Experienced in analysis of complex business problems; prioritizing, translating, organizing and documenting problem to teh technical team.
• Working knowledge of various Software Development Life Cycle (SDLC) models, having thorough understanding of various phases like Requirements gathering, Analysis/Design, Development and Testing.
• Ability to gather Business and Functional requirements from both technical and non technical audiences using a broad array of tools and techniques.
• Proficient in requirement elicitation and gathering techniques like interviews, workshops, brainstorming sessions, joint application development (JAD), rapid application development (RAD), formal and informal meetings with teh Subject Matter Experts (SME’s), customers and other stakeholders, workflow analysis, process mapping and business analysis.
• Efficient in implementing RUP and Agile (Scrum) methodologies.
• Efficient in translating teh business requirements into functional and non-functional requirements.
• Providing traceability of teh Requirements across teh project using Requirement Traceability Matrix (RTM).
• Performed Gap Analysis to check teh compatibility of teh existing system infrastructure with teh new business requirements.
• Expertise in working with Microsoft Office Tools (Word, Excel, Power Point, Visio).
• Ability to apply Rational Unified Process (RUP’s) Iterative Software Development Life Cycle to software enterprise initiatives.
• Competent in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Efficient in writing SQL queries in Oracle and SQL server.
• Working knowledge with Quality Center, Quick Test Professional (QTP).
• Good exposure with Web-based, Windows applications using Java, .NET with reporting tools like Crystal and SSRS.
• Efficient in conducting User Acceptance Test (UAT) and data quality checks using SQL.
• Involved in writing teh test plan, test cases and automation of teh test scripts using various tools.

TECHNICAL SKILLS:

Business Modeling Tools: Rational Rose, MS Visio.

Requirements Management Tools: Rational Requisite Pro, JIRA

Configuration and Change Management Tools: Rational ClearCase, Rational ClearQuest, Visual Source Safe.

Languages: C, C++, SQL, PL/SQL, JAVA, C#, VB, VB.Net, ASP.NetOperating SystemsMS Windows NT/98/95/2000/XP/Vista/7

Database: SQL Server 2005/2008, Oracle 8i/9i/10g, DB2, MS Access, MySQL

Web / Application server: IIS, WebLogic, WebSphere

Testing tools: Quality Center, Quick Test Pro(QTP), WinRunner, LoadRunner, TestDirector

Design Tools: Dreamweaver, Visual Studio.

Utility Tools: MS Office (Word, Excel, PowerPoint), MS Project.

Reporting Tools: SQL Server Reports, Crystal Reports

PROFESSIONAL EXPERIENCE:

Confidential, MN

Business Systems Analyst

Responsibilities:

• Interacted with business users, understanding their business processes, understanding their current IT systems.
• Gatheird business requirements for WEB application.
• Created Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), Technical Requirement Specification and Traceability Matrices for application development specifically for WEB systems.
• Acted as teh liaison to teh Business and developers to answer functional questions and ensure teh approach meets Product requirements.
• Used SharePoint, JIRA to document and maintain all teh business and system requirements.
• Translated teh user requirements into wire frames depicting teh different user task flows.
• Created Use Case specifications, business flow diagrams, Activity/State diagrams and Sequence diagrams using MS Visio and process mapping so teh developers and other stakeholders can understand teh business process with possible alternate scenarios.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Implemented Agile Methodology to minimize risk and maximize productivity by developing teh system in short iterations.
• Conducted Scrum daily status meetings, weekly iterations and iteration planning meetings.
• Conducted iterations and communicated results and milestone achievements to teh stakeholders while keeping teh developers closely updated on all documented refinements.
• Conducted walkthroughs with teh end users and stakeholders to gather teh modification requests from teh user to upgrade or change teh specifications for teh product.
• Prepared and analyzed AS IS and TO BE workflow scenarios and performed Gap Analysis. Designed new process flows and documented teh business process, various business scenarios and activities of teh business from teh conceptual to procedural level.
• Participated in Scrum meetings to handle unpredicted changes and effectively deliver teh product with in teh given deadline.
• Involved inmentoringandKnowledge Transfer to teh other Team members.
• Conducted workshops for internal users to provide training.
• Worked with teh configuration and development team in performing code migration from testing regions into Production.
• Analyzed teh system requirements and developed detailed Test Requirements Documents (TRDs), Test Plans, test cases and test input data and test procedures.
• Prepared teh Test Strategy, Test Plan and developed teh Test Cases using Quality Center.
• Wrote SQL queries to look for teh data which was used in teh Integration, Performance and UAT testing.
• Logged defects and provided defect reports to teh Operations Manager.

Environment: MS Office Suite, MS Visio, SQL, HTML, XML, ASP.Net, Java Script, SharePoint, JIRA, Quality Center.

Confidential, Morristown, NJ

Business Analyst

Responsibilities:

• Interacted with business users and performed Gap Analysis of Client requirements.
• Worked extensively with MS-Visio to document requirements, and created teh business process mapping diagrams.
• Defined teh scope of teh release based on teh project scope statement with regards to requirements including documentation of constraints, assumptions, business impacts, project risks and scope exclusions.
• Defined functional and non functional requirements, analyzed requirements, and identified teh project elements like high level list of features, actors, business rules etc.
• Identified, documented and detailed teh use cases from teh high level requirements using a Use Case Methodology.
• Developed UML models like Use Case diagrams, Activity diagrams and Sequence diagrams etc to represent teh workflows and teh user-system interaction.
• Involved in teh day-to-day implementation of teh AGILE methodology for application development with its various workflows, artifacts and activities.
• Involved in teh design of user stories for Scrum meetings.
• Involved in creating UI and preparing layout for teh system.
• Responsible for coordinating JAD sessions with business users to analyze, gather and define teh key performance indicators, document and present teh requirements specifications.
• Assisted in project management activities like planning, development, task allocation, project execution.
• Facilitated communication between users and developers by arranging frequent meetings and publishing FAQs.
• Prepared monthly status reports for Enhancement Requests to teh project team dat was used in efficient tracking and monitoring of open issues of teh project.
• Reviewed teh Training material for teh users.
• Involved in writing numerous Test Cases and Test Scripts using Quality Center.
• Reviewed development plans, quality assurance test plans and user documentation to ensure correct interpretation of original specifications.
• Wrote SQL queries to find data used in teh UAT Testing.
• Worked and assisted Business groups in teh User Acceptance Testing (UAT). Analyzed and triaged defects to teh related group once logged by teh Business or Systems Testers.

Environment: Windows XP/Server, HTML, MS Office, MS Visio, Rational Tools, Oracle 10g, .Net, VB.Net.

Confidential, PA

Business Analyst

Roles and Responsibilities:

• Conducted JAD sessions to elicit business and system requirements
• Wrote use cases to demonstrate business requirements to IT development team
• Created conceptual class diagrams and participated in formal requirements review sessions
• Analyzed requirements to ensure dat teh established acceptance criteria for requirements are met
• Developed test scenarios and participated in system, regression and user acceptance testing
• Conducted Gap analysis and documented inconsistencies between teh product enhancements
• Managed requirements and identified inconsistencies with project plans and work products
• Worked closely with technical team to ensure testability of requirements
• Performed Root cause and Trend analysis for productivity and quality of various teams over teh weeks.
• Used Rational Unified Process as teh development life cycle, created Use Case Diagrams using UML to define teh Functional requirements of teh application.
• Assisted in developing teh application using .NET and HTML.
• Introduced and implemented Defect Prevention & Knowledge Management activities to achieve better quality and Productivity
• Analyzing End customer Satisfaction Scores and identifying areas of improvement for better quality.
• Presentations to teh higher management on a monthly basis to highlight teh improvements made across teh various processes.
• Involved in unit testing and integration testing of teh application.
• Conducted UAT.

Environment: Windows, UML Diagrams, MS Visio, MS Office, Use cases, ER Diagrams, .Net, MS Access.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Interacted with teh business and end users to gather and analyze teh business requirements and prepared teh Business requirements document.
• Coordinated and Conducted Joint Application Development (JAD) sessions for teh business users.
• Converted business requirements into Functional Requirements and Non-Functional Requirements.
• Defined teh Business Process Model and documented Use Cases from teh requirements, and created UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams using MS Visio.
• Developed teh Data Process Model by identifying teh database entities and their relationships and designed ER Diagrams to depict teh same.
• Identified teh business critical and high-risk areas of teh application by performing Feasibility and Risk Analysis.
• Defined teh project requirements and established teh project in teh requisite pro for teh entire project team. Managed traceability analysis across teh major project elements.
• Managed teh enhancements and defect repair requests through generation, analysis and closing of teh system change request using various tools.
• Facilitated teh UAT sessions to ensure teh user satisfaction and document teh feedback for teh future releases.
• Conducted regular walkthroughs with teh developers and testers.

Environment: Windows XP, UML Diagrams, MS Visio, MS Office, Use cases, ER Diagrams, Java, Access.