PROFESSIONAL SUMMARY:

• Around 7+ Years of IT experience with around 6 years of experience in Salesforce.com CRM Platform and 1+ year of experience as Java Developer
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
• Skilled as a Admin, having worked as a system administrator for over 4 years
• Experience building reports and dashboards, customizing them as per user requirements
• Strong knowledge of marketing, sales and service clouds
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools
• Working knowledge in creating triggers, Apex classes, Visual force Pages & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, S-Controls, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Databases: MySQL 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008 , DB2

Languages/Technologies: Apex, VB.Net, ASP.Net, C, C++, Java, Java Script,UML, HTML,XML, XHTML,DHTML, SQL, Perl, WSDL.

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux, Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Lake Forest, IL

Salesforce Developer/Administrator

Technologies: Salesforce.com platform, MS Visio, MS project, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader, Informatics on Demand, CRM Fusion, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls, Code Migration, Eclipse, Force.com IDE.

Responsibilities:

• Primary responsibilities included custom application development and integration
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects
• Worked with groups, Participated in Requirement Gathering Sessions to define their needs and developed an action plan and specification document
• Developed complete Custom Objects as specified in the scope document
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects
• Created pick lists and page layouts and coupled them using Record Types
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Created profiles and implemented Object and field level security to hide critical information
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system
• Integrated the existing SAP system with force.com platform using Cast Iron.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers

Confidential, Ft. Lauderdale, FL

Salesforce Business Analyst/Administration

Technologies: Saleforce.com platform, Workflow & Approvals, Record types, Reports, Email, MS Visio, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, MS Project, Standard and Custom Objects.

Responsibilities:

• Liaised between the client and the development team with respect to the gathering and communication of functional business requirements for systems development.
• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts.
• Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements.
• Worked on other product documents like release notes, user guides, support guides.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Business processes streamlining and processes re-engineering.
• Worked on various salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST, SSI) & web integration with SDFC.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals.

Confidential, Houston TX

Salesforce Consultant/Analyst

Technologies: Windows, MS Office (MS Word, MS Excel, MS PowerPoint), MS Visio, MS Project, SharePoint, JAVA, HP Quality Center, HP Quick Test Pro, MS SQL, Web trends

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.
• Customized Salesforce CRM beyond native functionality with Visual Force and Apex code according the requirements.
• Developed Test classes and maintained the proper code coverage to deploy in to the production boxes.
• Created custom controllers and controller extensions while developing Visual Force pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner portals.
• Developed Validation rules on various objects. Also, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Migrated application from one environment to other using force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
• Deployed the code from Sandbox to Production using Eclipse.
• Designed and maintained different environments included Development, Test and Production.
• Deployed the enhancements of Custom Objects, Fields, Triggers, Reports and Workflows in to the test and prod boxes to make them in Sync.
• Data migration and updates through the Apex Data Loader in Sales force.com.
• Co ordinate with the test team and provide the application flow demo before the test team start the System Testing.

Confidential, San Francisco, CA

Salesforce Developer

Technologies: Salesforce.com, Force.com Platform including Apex Programming Language and Visual force pages, Data Loader, HTML, JavaScript, SOQL, SOSL, Force.com IDE.

Responsibilities:

• Serve as the point of contact for all Salesforce.com related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.

Confidential, East Carlsbad, CA

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Interacted with various Business users for requirements gathering.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL and SOSL.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Developed several Custom Reports & Dashboards which are used by Business user and Managers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Wrote Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.

Confidential

JAVA Developer

Technologies: JSP Struts 1.1, JDBC, J2EE, WebLogic Application Server, Eclipse IDE, HTML, JavaScript, MySQL, EJB 2.1, SOAP WebService.

Responsibilities:

• Identified the Business Requirements of the project.
• Involved in preparing the Detailed Design document for the project.
• Developed UI using JSP, Tiles, Java Script, and CSS.
• Developed the application using Struts framework.
• Created tile definitions, struts-configuration files, and validation files for the application using Struts framework. Used Stateless EJB 2.1 Session Beans.
• Consumed SOAP Based WebServices using Axis framework.
• Implemented Action Classes and Action Forms using Struts framework.
• Used JDBC to connect to the database.
• Involved in Unit testing, System Testing and writing test cases.
• Design Database tables.
• Wrote SQL queries and stored procedures
• MySQL Server administration
• WebLogic Application Server with Eclipse IDE