PSS Technician Resume TN - Hire IT People

SUMMARY

To obtain a position that utilizes my interpersonal, organizational and management expertise by partnering with a corporation that is a leader in its industry, thereby further developing my skills as a professional.
More than six years of management and sales experience.
Surpass sales and revenue quotas year over year.
Ten year back ground in the successful planning and execution of exceptional of events and meetings.
Talent for identifying customer needs and presenting appropriate company product and service offering
Background in marketing and promotions.
Broad understanding of computer network infrastructure
Knowledgeable is Tier 1 technical support.
Excellent communications with escalated customer service and support issues
Competent in all aspects of staff interviewing, hiring, training, scheduling, supervision and evaluation

PROFESSIONAL EXPERIENCE

Confidential, TN

PSS Technician

Responsibilities:

Responsible for technical solutions, troubleshooting, and education based on the customer’s needs
Providing and exceptional customer service experience
Branding and Promoting products to ensure the customer receives the best tools for their equipment
Within the first week of training received the best stats out of peers
Developed a call flow in training to ensure reps were consistent
Mentored two reps within in the first week on the floor to help develop their soft skills
Maintaining the #1 spot on my team week over week

Confidential, TN

Manager

Responsibilities:

Highly skilled in overseeing store operations and achieving set goals.
Proficient in understanding marketplace needs and strategies needed to drive sales.
Received recognition of becoming a 3 million dollar store within first year.
Hands on experience in ensuring proper merchandise presentation.
In depth knowledge of controlling store expenses to maximize profitability.
Effective skills in payroll planning and scheduling.
Recruited and developed over 75 sales employees.

Confidential, TN

Customer Service

Responsibilities:

Responsible for solving customer’s issues in a timely manner
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained follow ups with customers until the issue is resolved
Helping customers become closer to T - Mobile while building rapport around products and services
Achieved the title of TCC champ in training class, achieved power player twice, maintained the top 20 percent of the company through all realignments

Confidential, TN

Business Sales Representative

Responsibilities:

Responsible for finding larger opportunity with small business ($160,000-$300,000 quota monthly)
Received a Dell Bronze Award for providing customers with an excellent customer experience
Marketing advocate for software upgrades
Building rapport with customers after the point of sale
Responsible for training and staying up to date with technology and knowing Dell’s competition
#1 in Leasing sales over the entire Nashville segment