PROFFESIONAL SUMMARY:

• Salesforce Implementation Consultant/Administrator/Developer with more than 8 years of experience in IT industry.
• Worked on the various Application modules such as Call Center, Sales and Marketing Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Strong knowledge of SDLC and experience with multiple implementations across various projects.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Experienced in working with Salesforce.com sandbox, Integration, Service Max and production environments.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards using Wave Analytics.
• Experienced in integration of Salesforce.com CRM with external applications by using Web Services API and SOAP.
• Experienced in developing Visual force Pages, Custom Components, Custom Controllers, and Controller Extensions.
• Experienced with Apex development in creating Objects, Triggers, S - controls, Standard Controllers, Custom Controllers and Controller Extensions.
• Experience working with Salesforce.com sandbox, Service Maxfield serviceand production environments.
• Experience in developing applications using Bootstrap like Grids, Toolbars, Panels, Combo-Box and Button etc.
• Implementation and support for multiple Appexchange apps including: CVent, Expensewatch, Zoomerang, JIRA, ExactTarget,CongaMerge, SAVO and many others.
• Designed, Implemented and deployed visual force pages for SF1 (mobile platform)
• Proficient in writing Test Plans for Unit Testing, System Integration Testing and User Acceptance Testing (UAT).
• Good understanding with Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC) and Service Oriented Architecture (SOA).
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & pricebook, High volume customer portal, Partner portal, Visual force sites) for business support and technical support
• Able to perform all tasks related to the day-to-day operations including managing users, creating and maintaining custom objects and fields, handling data migration, maintenance and installation and support of AppExchange applications.

TECHNICAL SKILLS:

Salesforce Technologies: SalesforceSFA, Apex Language, Apex,SalesforceCRM, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

Databases: MS SQL Server 2000/2005, SSRS, DTS, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL, RDBMS

SalesforceTools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com, Excel Connector,SOQL Xplorer, Force.com Platform (Sandbox, and Production).

Technologies: C, C++, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL., UML, HTML,XML, XHTML, DHTML, Spring, Hibernate.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Worked in Agile Methodology Process and Sprint System, attended daily stand up calls.
• Extensively used Salesforce Agile Accelerator to track the user stories.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Primarily involved in building customer portal to the client.
• Involved with different cross-functional teams to gather the requirements.
• DevelopedApex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed Visual Force Pages, Advanced Search Functionality and paginations using AngularJS in visual force pages.
• Developed Complex Apex Batch Jobs for updating the records daily basis with particular frequency.
• Used Service Max Suite to optimize the field service operations.
• Worked with different third parties and developed Single Sign On processes for their systems from salesforce.
• Worked with different profiles and managed the customer portal visibility based on profile level permissions using customization.
• Worked onUnit testing,for the customizations and developments done during the project.
• Worked withSOQL&SOSLqueries withGovernor Limitationstomanipulatethe data fromSalesforce.com platform database.
• Involved in creating standard Salesforce Lightning pages for mobile experience.
• Built apps visually with Lightning App Builder,Lightning Components andLightning connect integrations across multiple connections.
• Managed customization of SalesforceCommunities and performed various configurations related to Communities. Implemented Knowledge Management.
• Created various Custom Objects, Entity-Relationship data model, validation rules on both custom and standard objects, Components and Visual Force Pages.
• Created Custom fields, pick lists, dependent pick lists, andformula fields to the custom objects.
• Createdpage layouts, search layouts and views to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created custom settings and custom labels and used them in Apex Classes and pages to avoid hardcoding and populating the required text on visual force pages dynamically.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Developed Communitiesby providing self-service on the web, add chatter answers to self-service.
• Creating new Profiles, Roles, Permission sets and managing OWD.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Implemented major and minor enhancements on standard objects Accounts, Contacts and custom objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics and Report Folders to assist managers to better utilize Salesforce as a sales tooland configured various Reports and for different user profiles based on the need in the organization.
• Communicating with executive management on project status and overall project progress against target.
• Coordinated with offshore development teams during development in various sprints of the project.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Boston

SalesForce.com Developer

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.Led corporate-wide implementation ofSalesForce.com (SFDC) customer relationship management system(CRM).
• Handled day-to-day administration, maintenance and support of Salesforcemodules for 50 users.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Analyzed and imported thousands of account and contact records, prior to using the SFDC import wizard, to ensure the accuracy of data for end users within the application.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visual force pages and Visual force components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Analyzed policies with regard to customer service efficiency; recommended and implemented process improvements. Developed custom portal for customer using apex and visual force pages.
• Experience on developing the force.com platform to meet the various internal needs of healthcare domain.
• Designed a Member portal where all the documents related to customer are maintained and automatically updated on a monthly basis for statements.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in

Confidential, Farmington, CT

Salesforce Developer

Responsibilities:

• Analysed the business requirements and mapped to Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on sales cloud and service cloud generated for enhancements on existing Salesesforce application.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards. Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Environment:Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in Client.

Confidential

Salesforce Administrator and developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Opportunity, Products Opportunity Line Items, Contacts, Leads, Campaigns, Activities, Reports and Dashboards.
• Extensively worked on building complex Visual force pages (Executive Priority page, Customer value
• Capture page) using standard, custom and extension controllers to suit the needs of the application.
• Designed, developed, tested and deployed custom Sales force applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflow Business rules and Approvals processes for the flexibility and functionality of force platform application.
• Proficient in writing SOQL and SOSL queries within custom Controllers and triggers.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Worked on automating command prompt Apex Data loader for loading .CSV files into salesforce.com.
• Involved in designing the architecture of integrating various external systems to Salesforce.com.
• Configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, Sharing
• Rules, Queues, Generating security tokens, validation Rule.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential

Java developer

Responsibilities:

• Involved in requirement Analysis, documentation of high level and low-level design.
• Developed application using core java. J2ee and spring framework.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
• Developed JAX-WS web services and deployed on Web sphere Application Server.
• Migrated web service applications from Tomcat to Web sphere Application Server.
• Used Qpid, JMS for messaging and worked on exception handling.
• Worked on java security like encryption, decryption, and generation of signature.
• Worked on migration of light weight web applications from Web-logic to Tomcat.
• Used XSL and DHTML to format the front-end pages.
• Used ANT scripts to build java application.
• Created web projects with Maven.
• Involved in presentation of design to client.
• Bug fixing during the QA Cycle.
• Worked as offshore - onsite coordinator.
• Used SVN as version control system source code and other documents.

Environment:Core Java, J2EE, spring, Web services, SOAP, JAX-WS, CXF, AXIS2, JMS, JUNIT, ANT, Maven, XML, XSD, Eclipse, Spring Source Tool suite, SVN, Microsoft visual studio, Linux, Windows XP, Shell scripting, Tomcat, Web sphere, Hibernate, HSQLDB.