SUMMARY

• Over 8+ years of progressive and extensive IT experience in the areas of Analysis, Design, Development and Coding enterprise level applications.
• Proficient in Salesforce developer toolkit including Apex Classes, Controllers, Triggers, VisualForce, Migration Tool and Web Services.
• Hands on experience in designing of Custom Objects, Custom Fields, Picklist, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Created Report Types, Custom Reports and Dashboards.
• Implemented Validation Rules, Work Flows, and Approval Processes according to the application requirements.
• Hands on experience in implementing Zuora concepts for integration.
• Experience with Java, JavaScript, and HTML.
• Developed solutions that increased efficiency and reduced costs by mapping out business processes and then using Sales Force Automation to implement them.
• Strong Implementation and Integration experience using Triggers, workflows/ workflow rules, approvals, S - Controls, Visual Force Pages, and Apex classes.
• Extensive experience using Sales force Administration (SFA), Profiles, Creating Roles, Page Layouts, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, VisualForce Pages, VisualForce Components & Controllers.
• Ability to quickly adapt to new environments and learn new technologies.
• Dedicated, detail Oriented, self-motivated with excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex, Visual force (Pages, Components & Controllers).

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading

Force.com tools: Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Aptus, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Web Technologies: JSP, JDBC, Java, XML, XML Schema, DTD, HTML, DHTML and Web service

Database: SQL server 2008/05/2000 , My SQL, DB2.

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr.SalesForce.com Developer

Responsibilities:

• Developed Apex Classes, Apex Triggers, Components, VisualForce Pages and Controller classes for various functional needs in the application
• Responsible for managing relationship with process owners and project sponsors, gathering business requirements and document functional specification.
• Interacted with clients to assess needs, identify key challenges, and define project scope and deliverables.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit to the needs of the application.
• Prepared Functional Requirements Specifications (FRS) documents including business processes and business rules.
• Experience in project management methodologies (Agile and Scrum.)
• Used Gliffy for flow-charting, process model and architectural design of the application.
• Conducted clarification sessions with Development Team, Business Services to further discuss transformed functional requirements from development point of view.
• Experienced in integration of various data sources like Data Manager, Verasint, Adapt and Camp into the staging area..
• Extracted the data from salesforce.com application into the external databases for generating large data reports using the Informatica On-demand.
• Created Sharing Settings on different objects to reflect the business logic.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Transformed Business Requirements into Functional Requirements and performed Requirements Feasibility Check to frame the requirements within the scope of the project.

Confidential, San Antonio, TX

Lead Salesforce Engineer

Responsibilities:

• Lead a team while migrating the company from Inside Sales CRM into Salesforce CRM.
• Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes.
• Delivered Business Requirements Analysis, Solutions, Architecture and recommendations for change.
• Setup various permission, created necessary Profiles and Roles Hierarchies to adjust new users from Performance Advantage Group and Coaches.
• Helped Digital Marketing team with integrating HubSpot and Salesforce and helped them sync the lead and Students between the two system.
• Created the Approval Process to approve the Refund Requests from the students and created various reports to show the different refunds made or needed to be made.
• Created VisualForce page, Controllers for the Check-in/Check-out process for various Campaigns run by the Company and created different reports like Roster Report, Sales Chart for those Campaigns.
• Created Trigger to manually share the students to the Mentors and Coaches when they get assigned.
• Made the Lead conversion process easier by adding a process that will automatically convert the lead and also create an empty Purchase Agreement for the converted student once a sale is made.
• Used Zuora effectively for integrating CRM.
• Integrated In Contact and Salesforce together to open the Script in Salesforce for Call Center Users.
• Updated the existing Flows in Salesforce for Inbound and Outbound scripts for Call Center Users using Visual Workflow.
• Created Joined Report for the Commission Report to show the different Sales made and transactions for those sales with the users who would be getting the commissions.
• Setup different Email Templates and automated them through the workflows.
• Worked with Clouding to maintain data integrity in the system.
• Worked with Yozons to securely route, fill out, initial and electronically sign the documents using affordable paperless digital signature.

Confidential, Charlotte, NC

Salesforce Administrator / Developer

Responsibilities:

• Actively participated in JAD sessions with Project Manager, Business Analysts, End Users and other Developers.
• Worked with team lead to transform new requirements into design and implementation.
• Integrated salesforce.com with Legacy system to synchronize Lead information.
• Designed new VisualForce page to display account information including their location displayed in Google map.
• Created Configuration Workbook to keep track of configuration changes.
• Created Test Plan and Test Cases for QA, Regression Testing and UAT.
• Created Training docs for end user training.
• Designed and Developed Apex classes, custom controllers and extensions.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Designed Workflows, Validation rules, and Approval Process.
• Implemented web based case management automation - Web to Case.
• Worked on creating the assignment rules and case types so that Calls are dealt appropriately and implemented escalation rules to generate email alerts for quick issue resolution.
• Created assignment rules and case types to deal with the calls; created escalation rules to generate email alerts for quick issue resolution.

Confidential, Framingham, MA

Sr. Salesforce Developer / Administrator

Responsibilities:

• Worked in enhancement projects in Salesforce including Retail Salesforce Enhancement and SFDC for Mobile Consultants.
• Interacted with Business Analyst during the Discovery Analysis phase for articulating the requirements.
• Administered the salesforce.com instance. Involved in creating users, defining page layouts, and workflows.
• Configured and Rolled out Chatter.
• Implemented Salesforce CRM Content in Staples Retail Instance and migrated all the files from Salesforce Document.
• Worked with Salesforce premier Support to sort out technical challenges.
• Created the shell script to auto insert/upsert records into different objects in Salesforce and documented the whole process.
• Developed VisualForce pages and optimized their view state size for enhancing Salesforce UI as required.
• Developed Apex classes and Controller classes and used SOQL, SOSL to select the data from salesforce.com platform database.
• Created Triggers as needed while customizing the application.
• Automated the user creation process from the apex code.
• Integrated Salesforce with external .net application to call the SOAP based web services through apex.
• Successfully completed Data migration and manipulation using Salesforce tools.
• Helped users integrate Salesforce with Microsoft Outlook.
• Implemented Web-to-Case functionality so that customer can create a case or complements through email.
• Implemented Web-to-Lead functionality to create lead through web form.
• Configured and used Dashboards and Dashboard components as asked by Business user.
• Created various Reports for the Business Development Program.
• Created Test Cases for new development and migrated them from sandbox to production environment.

Confidential, Golden

Salesforce Developer

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, reports and apex code) to meet business requirements.
• Interacted with various business team members to gather the requirements and documented the Business and Software Requirements.
• Implemented Web based Lead Management - web-to-lead for capturing data on prospective donors and franchise partners.
• Designed and Developed Apex classes. Custom Objects, Tabs and Page Layouts as per the requirement.
• Configure SalesForce.com Mobile Lite for users so they can work on their leads and opportunities while on road.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API
• Configured and performed integration between multiple systems using web-services SOAP and WSDL.
• Implemented web based case management automation - Web to Case and Email-to-Case using XML.
• Customized Customer portal using APEX Classes and VisualForce pages, making easier for the customer to review and create inquiries and to find articles.
• Worked with VisualForce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Designed various HTML Email templates for auto-response to customers using VisualForce tags.
• Interacted with users and technical team to understand business processes and provide optimal solutions.
• Implemented web based case management automation using Web-to-case and Email-to-case.
• Tested new applications and functionalities of the system, providing client and end-users support.
• Integrated two Salesforce instances by configuration Salesforce-to-Salesforce feature.
• Deployed data migration and integration of legacy systems into Salesforce, configuring Data Loader to use bulk API (mass data upload) for loading accounts and contacts.
• Integrated Outlook to keep track of communications between customers and users.
• Installed Dupe Catcher app to identify, block and de-dupe Leads, Accounts, and Contacts.

Confidential

Java Developer

Responsibilities:

• Involved in designing the application in various design patterns were used in the design of the application.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using Hibernate, HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML.
• Wrote stored procedures and functions on Oracle.
• Used AJAX for the development of the application

Confidential

Jr. Developer

Responsibilities:

• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards
• Responsible for developing the Registration modules of the wholesale application
• Utilize the various J2EE Design patterns to develop the Business modules based on the required functionality
• Responsible for developing the application level flow by utilizing Java, JSP and Struts
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process
• Used java Script front end Validations
• Develop Session beans and entity Beans representing business logic abstractions
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies