PROFESSIONAL SUMMARY:

• Over 8+ Years of experience working as a Business Analyst for software development within financial, banking, Health Insurance industries.
• Data Analysis, Testing, and Project Management in Financial Services and Insurance domains using different SDLC Methodologies
• Experience with all aspects of the project such as System Analysis, Requirements Gathering, Software Design and Architecture, Development, Prototyping, Testing and Quality Assurance, Migration Strategy, and Performance Tuning.
• Played Key Role to establish Pega Centre of Excellence in different projects.
• Highly accomplished and motivated PEGA Consultant, involved in Business Requirement Sessions and using DCO created Basic PRPC Components, hands on development and architectural design experience implementing software solutions using industry leading BPM application Pega PRPC, Smart Dispute.
• Proven experience in improving Resource Efficiency, shortening Project Span, and reducing Project Cost performing Variance Analysis simultaneously through RUP and/or Agile adaptation.
• Adept in performing Gap Analysis to have root cause analysis, aping of current process system, Feasibility Analysis, and SWOT Analysis to check the compatibility of the existing system infrastructure with newbusinessrequirements
• Strong understanding in coordinating Joint Application Development (JAD) sessions and
• Structured Interviews to converge towards a product design, which is acceptable to Business Customers and feasible for Developers
• Excellent experience in developing Project Scope Statement, Work Breakdown Structure (WBS), Project and used SSRS to generate a prepare variety of reports.
• Management Plan, Communication Management Plan, Cost Management Plan, and Project Resource Management
• Participated in Project Assessment, Functional Analysis, Business Process Modeling, and Requirements Gathering; and convertedBusinessRequirements into Functional Specifications using UML Techniques
• Proficient in creatingBusinessRequirement Documents (BRD), Functional Specifications Document (FSD), Wireframes designing, UML Diagrams using various tools including MS Visio, Rational Rose.
• Proficient in writing detailed Use Cases, developing Test Cases, and coordinating User Acceptance Testing with the Business Customers Analytical, methodical and resourceful approach to Problem Solving, Root - cause Analysis, Conflict Resolution, Negotiation Strategies and providing Corrective Actions to meet the business requirements
• Extraction, Transformation, and Loading (ETL) and Business Intelligence (BI) tools
• Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.

TECHNICAL SKILLS

Functional Modeling Tools: MS Visio, Rational Rose, Rational RequisitePro

Databases/ERP/BPM: MS SQL Server, Oracle 9i, MS Access, Sybase, SQL Navigator, Pega, Management Studio, PeopleSoft HCM

MS Office: (Word, Excel, PowerPoint), MS Access, MS Project, Test Director, QTP, SPSS

SDLC Methodologies: Agile, Scrum, RUP, Waterfall Requirements Management, JAD Sessions, and Project Deliverables, Artifacts, Six Sigma.

UML: Activity Diagrams, Use-Cases, Class Diagrams, Object Oriented Analysis and Design RDBMS, Data Modeling, Data Mapping

Testing: User Acceptance Testing, Black-box Testing, Regression Testing

PROFESSIONAL EXPERIENCE:

Confidential, Georgetown, KY

Lead Business Analyst

Responsibilities:

• Conducted Discovery phase meeting and brainstorming sessions with stakeholders to understand the objective of the project and redesign the current business process accordingly.
• Created and groomed implementable user stories
• Lead DCO sessions and captured all specifications in PRPC
• Maintained and followed up with Actions/issues log on daily basis
• Worked on two cases in parallel and planned the DCO sessions accordingly
• Coordinated with the Onshore/Offshore teams and conducted meetings with them on daily basis for story pointing and user story clarifications
• Participated in the playback demo sessions and documented all the feedback
• Created and Maintained documentation such as specification Backlog tracker andSpecification completion status and notified the same to the team
• Worked with SMEs to data map and identify all rules for automation.Worked on PMF for project management.

Environment: PEGA 7.7, AGILE, Smart BPM, PMF, Microsoft Visio, SharePoint, MS Office Suite (Word Excel, PowerPoint), Microsoft Outlook

Confidential, Cincinnati, OH

Sr. Business Analyst

Responsibilities:

• Groomed/created implementable user stories.
• Since Agile follows no documentation, actively and directly involved in Stake holder’s Discovery/JAD sessions and converting those requirements to user stories in Rally.
• Consistently played dual roles for initial three months by being both BA and Scrum master. As a scrum master I was involved in conducting meeting for Onshore and Offshore team to story point and explain the user stories.
• Also as a scrum master reported the overall scrum team’s progress to the project manager and addressed impediments that came from the team.
• After a successful release from Phase I for signature disputes was involved in running three parallel teams for PIN based disputes.
• Created over 5 epics namely Standard chargebacks (SCB), Enhanced chargebacks (ECB), Fifth-third (5/3), PIN and acquirer these varies based on the customization involved. Each epic consisted of features ranging from 27 - 33. Also each epic holds 310 to 400 user stories.
• Over the course of the project every morning was involved in running a meeting for 1hr in which I will be answering all offshore teams (three teams) questions.
• Conducted JAD sessions and took the MOM for the meeting and shared them with stakeholders.
• Worked for more than 20+ networks/associations (like VISA, MASTER CARD, INTERLINK, MAESTRO, etc..,) documented the requirement for their compliances.
• Actively involved in creating technical user stories which was mostly based in integrations. The systems from Confidential , Inc. which are LDAP, Direct, DB2, Forge Rock, Fax, Image gateway, EF and CHARTS.
• Creating process flows, mock UIs and artifacts with Pega, MS Visio and PPT.
• Effectively understood the COMPLIANCES and delivered them to the team.
• Effectively delivered the framework (Out of the Box) with existing business function and technical functions in this project.
• Worked with operations team, data base team, Back office team, E2E, Image processing team and card services team to get the complete function implementation. Also, explained Pega (and project) to them.
• Gave high-level presentations to IT Project managers, Product owners, SME’s, IT directors, Portfolio managers and IT development managers.
• Worked on Claim table (Internal DB of Pega) and created documents and information to feed into Pega for 3000 financial institutions.

Environment: PEGA, AGILE, Rational Requisite Pro, Microsoft Visio, JIRA, Java, SQL, SharePoint, MS Office Suite (Word Excel, PowerPoint), Microsoft Outlook

Confidential, Dallas TX

Sr. Business Analyst

Responsibilities:

• Conducted meeting and brainstorming sessions with stakeholders to redesign the current business process into a future state model; the to-be model clearly expressed how services relate to and embody the fulfillment of business requirements.
• Created a future state business process flow diagram and documentation.
• Articulated Business Requirements and desired System Features into Business Requirement Document (BRD).
• Modeled Business Needs by creating Business Use Case Model and High Level Business Process Flows.
• Integrated PEGA with external systems using Connectors, Service Rules.
• Part of Production Support Team for warranty and other projects.
• Bridged the gap that divides business and technology by mapping business functionality and requirements into information systems models to support Service Oriented Architecture (SOA).
• Captured User Requirements in form of activity Diagrams for each identified Use Case and wrote Use Case Specifications for the same.
• Created Functional Requirements Document and Non-Functional Requirements Document to supplement Use Cases.
• Generated variety of interactive reports using SSRS
• Created Business Rules Document in co-ordination with the Business area and development team.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensures that critical requirements are not missed.
• As a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams.
• Creates functional specification documentation that consists of user stories, including documented workflows and business rules; screen prototypes and user and application interface designs to communicate planned system functionality.
• Walked through the test cases, test scripts and expected results with the SMEs to attain a signoff.
• Involved in UAT execution; compared the actual results to the expected results manually and using MS Access.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: PEGA Process Commander (PRPC 6.3), Pega SCM, Pega BIX, BPM, Microsoft Office Suite, MS Visio, Rational Rose, Rational Requirement Composer, Rational team concert, AGILE, UML, Test Director, Load Runner, JIRA

Confidential, Franklin, TN

Business Analyst

Responsibilities:

• Prepared high level logical process models and FRD’s (Functional Requirement Document) as well as supporting documents containing essential business elements, detailed definitions and terminologies used and description of the relationship between the actors to analyze and document business data requirements.
• Assisted in defining global business terms and data glossary for the Healthways applications.
• Facilitated the JAD sessions with SME’s, senior management, product design teams, development teams to track and document the progress of the development throughout the SDLC.
• Using iterative process of design, development, implementation, testing and issue tracking coordinated legacy application to build a newer version of it and pilot the application.
• Worked on various processes like one-way text/email protocols, loading FEP claims from manual to automatic, improving GUI along with allocating user access controls according to the details of information to be released for particular channels, associating user interacting GUI and processes with back end applications to produce results and reports etc.
• Assessed and managed user requirements using rational team concert (RTC) to see if it falls under the project scope.
• Handled change requests from users using rational team concert (RTC).
• Managed and coordinated the execution of User Accepting Testing (UAT).
• Developed and maintained requirement traceability matrix and performed GAP analysis.
• Designed and developed use cases, use case documents and activity diagrams
• Assigned tasks amongst the team to distribute the work load.
• Assisted as a part of team in process streamlining performing various tasks as analyzing and incorporating new tools to create SOP, producing standard templates for the deliverables.

Environment: Agile(SCRUM), SharePoint 2010, HP Quality Center, Rational Team concert, CaliberRM, CaliberRDM, MS Visio, MS Office, Crystal Reports, Jira and SQL server.