SUMMARY:

• A competent professional as a quick learner Around 9 years of experience of working on end to end implementation and onsite support projects in CRM Sales in AGILE and Waterfall methodology.
• A passionate analyst / Technologist, with a flair for adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions and resolving complex business issues.
• Experience in translating business requirements into working solutions using a combination of Salesforce.com configuration and custom development approaches.
• Developed different integration applications in a large scale and transactional (return process) environments with high through put data.
• Included message processors to convert response from SAP CRM / eRMS from XML to JSON format for easy processing in Salesforce.
• Written reusable Java code using XPATH to consume complex XML data and convert the output to needed JSON friendly format.
• Developed / configured mule flows to process POST, DELETE and PUT http methods.
• Developed flows using MEL (Mule Expression Language) for processing data.
• Configured exception handling message processors.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com and SaaS (Software as a Service) application running in Cloud Computing Environment.
• Knowledge on Salesforce streaming API and push Topic based on SOQL query for Salesforce data change notification;
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Good experience in designing of custom objects, custom fields, Pick - list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation as per the client and application requirements.
• Implementation and Integration experience using custom objects, Triggers, workflows/workflow rules, approvals, S-Controls, Visual Force Pages and Apex classes, Web Services, Components, Tabs, Reports, Analytic Snapshots and Dashboards.
• Experience in building Visual Force pages, Visual Force Custom Controllers/ Components, Advance Search Functionality, Analytic Snapshots, Tabs, Tags and Components.
• Experience in Force.com Apex Classes, Apex triggers, Apex Scheduler, Batch Apex, Apex Web Services, SFDC Integration, and Salesforce.com S Controls.
• Expertise in development using Visual Force and Apex, SOQL, SOSL, WSDL, Web Services API and custom user interfaces using HTML and Apex tags.
• Acknowledged for integrity, high professional standards, “big-picture” vision, and sensitivity to deliver projects within the committed time & cost parameters.
• Demonstrated ability to direct and motivate teams to complete projects meeting specifications and deadlines.
• Demonstrated excellence in interacting with clients, managing client challenges and providing client solutions.
• Proven ability to work under pressure and adhere to strict deadlines.
• Define and prioritize requirements for IT development by balancing user and business needs

CORE COMPETENCIES:

• Managing resources for projects, project management, estimating objects time and helping in presales for demos.
• Planning & preparing customizing documents and configuration documents of business processes.
• Providing assistance in sorting out problems at business processes.
• Presenting the Proposed Organization structures, Business Blue Prints & Project Scope, etc. to the client.
• Carrying out requirement gathering / analysis, high level and low-level designing of the project.
• Understanding business’s requirements and mapping them to system requirements specifications.
• Liaising with stakeholders - onsite team & with offshore development team members.
• Incorporating changes/modifications in the project as required; executing project status tracking & reporting, resource allocation and management.
• Carrying out presale activities such as estimations, showcasing different tools & projects for clients.
• Delivering SLA based services for operations management; ensuring adherence to policies and processes relating to service transition, implementation, and operation of outsourcing services.
• Monitoring project team performance and conducting team meetings with project teams and client.
• Designing a deployment plans and roadmap illustrating the entire implementation effort
• Regularly reviewing and monitoring the project milestones.

TECHNICAL SKILLS:

Integration Tools: Anypoint Studio, DataWeaver, XML, JSON, CloudHub, GitHUB, TeamCity

SFDC Technologies: Salesforce.com configurations like Workflow Rules, validation rules, Record Type, Formulae, Custom objects, Page Layouts, Apex web services. Apex Classes, Apex Trigger, Visual Force, Force.com Web Services API, SOAP, REST

Languages: ASP.net Java, JavaScript, SQL, Salesforce Apex

Scripting: JavaScript, CSS, JQUERY, PYTHON(Basics)

Knowledge Areas: Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support

SFDC Tools: Data Loader, Salesforce to Salesforce, Eclipse IDE Developer console, Cast Iron

Reporting: Tableau, Cognos - Universe, Xcelsius and WebI. Trained on Hadoop, PIG and Hive

Databases: SQL Server, SQL CE, Oracle 8.x, MS-Access

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Sr. Salesforce Developer

Responsibilities:

• Designed and coded application components in an Agile environment utilizing a test driven development approach
• Responsible for Project Planning and Execution
• Experience working on different Project management tool i.eJira(Issue & Project Tracking software), Quality Center (HP Tool), CMC (Appirio Project management tool)
• Responsible for Project Schedules,deadlines, Goals and Road Map
• Coordinated and managed the work with rest of theoffshoredevelopment team
• Responsible for Designing of the solution for the application according to the requirements.
• Experience setting up Single-Sign-on (SSO) Auth Using SAML.
• Working closely with SME’s to understand the business process.
• Experience in case, orders, and vendor management within salesforce.
• Defining and Leading high-profile initiatives to improve release quality, deployment scalability and End user experience before during and after change.
• Experience in designing and developing service cloud console for 360 view.
• Experience in setting up knowledge articles approval and actions for the users.
• Worked closely with change management teams to deliver the Quality management and application adoption.
• Create detailed technical designs requirement for the offshore team
• Developed and Administered Salesforce.com CRM application for Support departments.
• Ensured on-time and effective delivery of high quality.
• Successfully Adopted the Agile development process to the team.
• Assemble and lead multiple cross-functional teams to support releases of varying size, complexity and duration.
• Worked with cross-functional scrum teams (Development, Quality Engineering and Product Management) and stakeholders in other functional areas including Program Management, Release Engineering, Support, and Site Reliability.
• Defining and manage change control processes for changes to code lines and production environments.
• Experience in building Disposition app for call centers users.
• Performed Requirements management, issues documentation and document modification as necessary to guarantee adherence to quality standards, liaise among business user, development team
• Experience in setting up Single sign-on within salesforce.
• Strong knowledge of ANT & Change-set for Sprint deployment
• Used HP Quality Center for Managing QA issue resolution
• Responsible for all the integrations of Sales force with Avaya Softphone (CTI),Live person(Chat), Kana system (Email), Customer Golden Record (CGR), talent Middleware, verint etc.
• Provide oversight for deployment of releases into production environments.
• Communicate plans and status; escalate issues as require
• Looked into day-to-day cases and there by electing new Functionalities all over the team.
• Strong communication skill

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, knowledge, Web Services, Sandbox, Eclipse IDE Plug-in, Single sign on, Quality control, ANT script.

Confidential

Sr. Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Used ETL cloud for integrating with third party applications by SaaS.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented the business logic as per the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Use of data-loader, data exporter and migrated the attachments from legacy CRM to Sales force, and also worked on sales force to sales force.
• Involved in End to end testing with gathering requirements to feedback from business users.
• Used Sales Force Automation(SFA)for Sales Lead Management, Account and Contract Management and Approvals and Workflow.
• Implemented SFDC based products, including contract management, revenue and rebate management, and other related solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Integrated Sales force with Informatica on Demand for the proper mappings and extraction and transformation of data.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Created and used Email templates in HTML 5 and Visual force.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Force.com Sites, Apex Data Loader, Data Import Wizard, Apex classes, Visual-force,Approval Process,custom labels, custom settings, Workflowsand Web services,SOQL, HTML, XML, JavaScript, AJAX, JQuery, Metro framework, Bootstrap.

Confidential, Los Angeles, CA

Sr. Salesforce Developer

Responsibilities:

• Involved in analyzing the requirements, configuring the site setup and designing the development model.
• Implemented SOAP API for authenticating the login via TOMS intranet system.
• Designed the data model with necessary custom objects, custom settings, custom fields and data validations.
• Developed Apex Classes and visual force pages for the implementing the site user interface and smooth flow as required.
• Implemented the Approval Processes and created Process builder flows to automatically send the records for approval.
• Used Java script and JQuery for the client side data validations.
• Hands on experience with high levelCSS and assisting team in directing them to meet the user expectations.
• Used Metroframework and Bootstrap for Animations and to design scalable user interface.
• Collaborated with teamin performing UI design, unit testing and identifying bugs in the application.
• Created Workflow rules, EmailAlerts according to the business requirements.
• Used Custom Labels to store site related links to avoid their breakage after deploying into various environments.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Enabled the force.com site tracking by implementing the out of box integration with google analytics API.
• Good Knowledge on salesforce Java script APIs to use for Force.com sites.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Force.com Sites, Apex Data Loader, Data Import Wizard, Apex classes, Visual-force,Approval Process,custom labels, custom settings, Workflowsand Web services,SOQL, HTML, XML, JavaScript, AJAX, JQuery, Metro framework, Bootstrap.

Confidential, Newark, NJ

Salesforce Developer/ Admin

Responsibilities:

• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, permissions, generating security tokens, validation rule and upgrade installations.
• Used Apex classes and Visual force pages to customize partner portal and make it convenient for the customers to review and renew the licenses for the purchased inventory.
• Designed and coded application components in an Agile environment utilizing a test driven development approach
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with Methods to insert and update records without redirecting users to a new record Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.

Environment: Saleforce.com platform, CRM, Apex Classes, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services,Visual Force,SOQL, SOSL, Data Loader, Security Controls, HTML, XML,CSS, Java Script,JQuery, Spring, Sandbox, Eclipse IDE Plug-in, Github, Dashboards, Analytical Snapshot and Data Migration.

Confidential, Secaucus, NJ

Salesforce Developer/ Admin

Responsibilities:

• Closely worked with Business Team and SalesForce.com consultants while implementing the solutions for the needs of organization.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Demonstrated abilities in mapping business requirements and translating these requirements into applications functional specifications and detailed test plans and custom designing solutions.
• Integrated the web services exposed via Mulesoft which in-turn consumes data from CIM Hub for mastering.
• Developed mule integration application that processes thousands of records in a batch job when there are bulk updates from CIMHub.
• Used connectors such as SFTP, DATABASE, HTTP, FILE etc...
• Used tools and technologies such as AnypointStudio 3.5.1, Mule EE 3.6.1 and 3.6.2, ActiveMQ, REST, JSON.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created profiles and implemented Object and field level security to hide critical information.

Confidential

Java Developer

Responsibilities:

• Responsible to enhance the Portal UI using HTML, Java Script, XML, JSP, Java, CSS as per the requirements and providing the client side Java script validations.
• Effectively interacted with team members and business users from different regions for requirements Capture and analysis.
• Configured Spring to manage Action classes and set their dependencies in a Spring Context file and Integrated middle tier with Struts and also used EJB components for backend processing.
• Used Hibernate for mapping the ORM objects to table using Hibernate annotations.
• Extensively used Java 5 collection framework taking full advantage of generics and used Concurrent package for multithreaded situation.
• Used AJAX framework for server communication and seamless user experience.
• Used client side Java scripting and JQUERY for designing and validations.
• Created UNIX shell scripts to automate the build process, to perform regular jobs like file transfers between different hosts.
• Involved in generating build script using ANT that compiles the code, builds a war file and deploys the Application on the application server.
• Used CVS tools for version control.

Environment: Java, J2EE, JSP, Servlets, HTML, DHTML, XML, JavaScript, Struts, Eclipse, WebLogic, PL/SQL and Oracle.

Confidential

Java Developer

Environment: Java J2EE,TOAD,WINDOS NT

Responsibilities:

• Written low-level design for features Document Creation, Container Creation and Document Relocation.
• Handled assignments in developing UI pages using JSP, Html, DHtml, CSS and JavaScript technologies for modules in BDMS.
• Involved in understanding business requirements and functionality of Cost management Reporting.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.
• Integrated Struts frame work with ORM implementation, Hibernate for data accessing.
• Wrote Test cases using JUnit for unit testing.
• Setting up, building the environment and deployed project by writing Ant build.xml.
• Performed version control management using CVS.

Environment: Java1.4, Struts 1.2, JSTL, JSP, Ajax, Hibernate, JMS, MQ Series, Web Logic v 8.1, MyEclipse 5.0, DB2 8.1, TOAD, CVS, XML, Windows NT.