SUMMARY

• Over 8 years of robust experiences in Managing and Implementing Business IT projects and System Analysis; Five years of which was in Salesforce.com CRM administration, development, configuration, customization, implementation, training and support .
• Proficient wif Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and App - exchange on Salesforce.
• Experience in performing Integrations in Salesforce and other CRM systems usingIBM Cast Iron .
• Expertise in security testing and load testing.
• Strongly experienced in analysis, design, development, and testing of teh SFDC application
• Skilled working wif Force.com IDE and SFDC Sandbox environments.
• Greatly skilled in SFDC Development using Apex, Visualforce, JQuery, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services, SOQL and SOSL, Batch Apex.
• Experienced in creating custom objects and junction objects wif lookup relationship and master detail relationship, as per business needs.
• Assisted wif integration, system, and User Acceptance Testing (UAT)
• Provided Extracts to teh Down stream system from Siebel OLTP using Informatica ETL.
• Created Reports and Dashboards and Customized Reports, Financial Reports, Forecasts, Pipelines and Dashboards for teh Executive Office.
• Managed Salesforce.com administrative tasks; configured users, roles and profiles, page layouts, workflow rules, email services, reports and dashboards.
• Designed Custom Fields, Approval Process, Validation Rules, Field Dependencies, Formula Fields, Trigger Rules and Workflow processes.
• Configured Security Controls and Settings which include Organization wide defaults, User Security Permission, Object, Field and Record-Level Security settings.
• Proficient in developing Visualforce Pages, using Standard controller, Custom controller and Controller extensions.
• Customized teh application by creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods
• In-depth experience wif business CRM processes like Lead Management, Pipeline Management, Case Management, Account Management, Reports and Dashboards, Forecasting and Campaign Management.
• Knowledgeable in Ajax tool kit, Visual Force Pages, HTML, Javascript.
• Robustly experienced in Data Migration using Data load tools; Workbench, Apex Data Loader and Salesforce API Data Loader.
• Superb operational metrics, analytical, communication and interpersonal skills.
• Skilled in problem solving, building business logic, project management and motivating teams.

TECHNICAL SKILLS

Force.com: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Packaging and migrations, Force.com IDE (Eclipse), Batch Apex

Visual Force: Custom Visual Force Pages

Operating Systems: Windows 8/7/2003/XP/2000/NT/98/95, MS-DOS, UNIX,LINUX, Mac OS

Languages: C++, C#, Apex, JAVA

Database: Microsoft SQL Server, MYSQL, Oracle, TOAD

Web: HTML, XML, CSS, ASP.Net, JavaScript,Asp.Net, JQuery, WSDL, SOAP

Tools: MS Office, Adobe Photoshop, MS Excel, MS-Project 2000,Visual Studio Siebel 6.x, 7.8, 8.0 Siebel (e-Scripting, Server Admin, Configuration, EAI, EIM, Workflows)

PROFESSIONAL EXPERIENCE

Confidential, ST. LOUIS, MO

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Interacted wif Product, Sales and Order processing teams for gathering teh requirements and Created teh Technical Specification documents.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application. Developed multiple Custom Objects to teh needs of teh project.
• Developed teh Employee Referral Program for Suddenlink by creating visualforce pages which works for both mobile and desktop versions.
• Developed Suddenlink website which has salesforce visualforce forms in which we get teh data from teh website and convert them to leads and cases (web to lead/ web to cases)
• Suggested appexchange solutions for document management. Successfully installed in teh production and had various working sessions wif sales team.
• Created style Web pages, and add features such as navigation menus, images, and text areas using drag-and-drop page elements, while ensuring teh site's pages match teh look and feel of teh company's brand and Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Interacted wif teh Salesforce.com premium tech support team on a regular basis.
• Has done address validation of accounts for both service address and billing address using USPS webservices API.
• Created various forms which has to be put on company business website and there by collecting data into salesforce.
• Tackled various production issues on teh spot and halped in deploying teh change sets into production.
• Familiar wif applications such as Docusign, gridbuddy, marketo, alfresco,apptus, Conga composer etc.
• Suggested Gridbuddy application for mass update, mass edit, column sorting across various objects. Used filters to sort out teh required records as per teh requirement and generated reports, create related list views based on requirement.

.ENVIRONMENT: Apex Data Loader, Apex Classes, Visual Force Pages, Sandbox, Sales Cloud, HTML, App Exchange, MS Office, JavaScript and Salesforce Chatter, Windows 7, Eclipse Plus, Eclipse Kelpler version wif Force.com IDE

Confidential, ST. LOUIS, MO

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Salesforce.com developer on customer database project and migrated customer reference data from Boulder Logic Database into customized objects of teh company’s Salesforce.com CRM tool
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required
• Performed testing of Database functionality in new Salesforce.com Customer Reference Database
• Performed sandbox testing, user acceptance testing (UAT) and support, deployment and regression testing.
• Built a Marketing automation app to track existing marketing asset.
• Implemented SFDC Sales Cloud, Created Group, Deal Rooms provisioning and marketing teams
• Used Force.com developer toolkit including Apex Classes, Visualforce, Apex Controllers and Apex Triggers to develop custom business logic
• Wrote Triggers for custom validation process
• Created Visual force pages to provide customer status to sales team and executive team based on different geographical location filters
• Designed Visual Force pages for dashboards to grant access to specific group of users
• Worked wif key client personnel to define and gather business requirements, mapping them into Siebel, and participated in teh Analysis and design of teh Siebel Application.
• Experience working wif data migration using Salesforce data loader from excels sheets.
• Developed HTML pages wif JavaScript validation for Web to Lead, and Web to case
• Worked wif Developer Sandbox and Force.com IDE to migrate written classes
• Configured Reports and Dashboards for various marketing and sales teams
• Implemented Salesforce Chatter for internal users to share teh deal information and status updated on various activities
• Provided on-going trainings to various marketing and sales teams on Salesforce.com built customer database applications
• Served as company point of contact for all Salesforce.com CRM content applications

ENVIRONMENT: SOQL,SOSL, Apex Classes, Visual Force Pages, Sandbox, Sales Cloud, HTML, App Exchange, MS Office, JavaScript and Salesforce Chatter, 8.0 Sales, eService, Siebel Tools, Windows 2003, Oracle 10g

Confidential, MADISON, WI

SALESFORCE DEVELOPER

RESPONSIBILITIES:

• Experienced working wif Apex on Force.com IDE, created custom controller classes for visual force pages and to implement custom business logic.
• Integrated CRM call center wif third party Computer telephony integration application
• Helped wif case collaboration and halped call center agents to work together for quick response.
• Managed Call center application and halped in improving productivity and by integrating wif computer telephony infrastructure.
• Created custom Web to lead forms, Campaign to lead forms, assigning tasks, managing work flows
• Wrote Apex Test classes for developed triggers and Apex classes wif 95% code coverage
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked wif Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on unit testing for teh written classes.
• Developed Visual Force pages using standard controllers, custom controllers in combination wif controller extensions.
• Designed and developed Visualforce Pages for various functional needs in teh application such as interface for users to look up contacts and accounts.
• Experience working wif customer portal for business to customer relation
• Created various Reports (summary reports, tabular reports, matrix reports, joined reports) to assist service managers to better utilize Salesforce
• Migrated Code using change set and Force.com IDE
• Experienced working wif data migration using Salesforce data loader from existing excel sheet
• Supported and enhanced existing Force.com based applications
• Involved in teh product testing and training for customer service team
• Implemented Salesforce Chatter for internal users to share teh deal information and status updated on various activities
• Managed vendor partners and formulated optional solutions for integration
• Conveyed all Business requirements to IT Salesforce.com configuration team
• Managed Salesforce users support issues; modifying data, unlocking/resetting passwords, customizing security settings

ENVIRONMENT: Apex Data Loader, SOSL, SOQL, MS Excel, Veeva CRM, Work Bench, Visual Force Pages, Sandbox, Service Cloud, HTML, DML, App Exchange and Salesforce Chatter, Call center application.

Confidential, MARLBOROUGH, MA

SALESFORCE ADMINISTRATOR

RESPONSIBILITIES:

• In-depth use of CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Hands on experience in analyzing business requirements, entity requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflow, and Approval Processes for automated alerts, field updates, and Email Generation as per organization requirements
• Worked closely wif teh marketing personnel to manage access of teh dashboard components to various users
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization
• Implemented user profiles and security settings.
• Data integration and migration from legacy SAP and excel sheets, using Pervasive for Data Integration, and salesforce data loader
• Experience working wif Salesforce CRM wif Google Adwords to generate leads.
• Experience working wif case management; configured web to case; maintained e-mail to case agent to convert incoming customer e-mail to cases in salesforce, configured teh case assignment and escalation rules for proper routing of cases
• Customized Salesforce and created classes to integrate teh phoenix banking system to process financial transactions
• Experience working wif formula fields to validate teh information provided by teh customer using validation rules
• Created Various Reports (Summary, Matrix, Tabular, and Dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Used analytic snapshots for reports bi-weekly.
• Develop triggers to meet teh complex business rules on custom objects by following Apex Best Practices
• Worked wif Developer sandbox and Configuration sandbox for development and testing
• Experienced wif data integration from existing Cabal database wif Salesforce using Informatica on demand.
• Expanded deployment for customer service reps, partner portal users, and customer portal users.
• Implemented Chatter and customized it based on user requirements

Confidential, WASHINGTON DC

SALESFORCE ADMINISTRATOR

RESPONSIBILITIES:

• Configured security by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing. Also configured Profiles and Administrative permissions to grant/deny users access to platform features and Setup Audit Trail to gather information about client usage
• Configured Sales Force Automation (SFA) for account management, opportunity management, account and contact management and data quality management
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to teh marketing members.
• Built customer management app for teh customer services team to track customer/client databases and financial transactions
• Involved in integrating Spring CM app wif salesforce for document and contract management.
• Implemented single sign-on functionality for all users.
• Collected requirement for teh application of teh Salesforce CRM wif teh Customer Portal
• Enabled Customer Portal features to train teh employees wif interactive information about contracts and support cases
• Integrated Phoenix financial software wif teh salesforce CRM to assist teh sales team to generate quotes from various records, and data present on teh salesforce CRM
• Migrated financial transactions using data loader tools dat enabled ease of account reconciliation of various journal accounts
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Created Customized dashboards for teh service representatives and case team members to keep track of teh cases assigned to them and to share insight across teh company
• Customized escalation rules to route leads
• Implemented pick lists, filed dependencies, lookups, master detail relationships, validation and formula fields to teh custom objects Customized Marketing application to create web to lead forms, Campaign to lead forms, assigning tasks, and managing work flows. Heavily involved in preparing Business Requirement Document and Functional Requirement Document

ENVIRONMENT: Sales Cloud, Sandbox Environment, Apex Data Loader, Lotus, MS Office, Visual Force Pages, HTML, Oracle, App Exchange and Salesforce Chatter

Confidential

JAVA DEVELOPER

RESPONSIBILITIES:

• Involved in various stages of teh project life cycle primarily design, implementation, testing, deployment and enhancement of teh application
• Develop teh product in accordance wif schedules; ensure dat all product development guidelines including quality control policies and standards are strictly observed during each stage of teh development process.
• Coordinate and facilitate Project Manager, Product Analysts in teh process of requirement gathering and customer requirement specification development.
• Coordinate wif teh support function team and acts as a technical facilitator to resolve client’s system and product problems/issues.
• Develop and implement web services for use in a Service Oriented Architecture.
• Provide assistance to testers and support personnel as needed to determine system problems.
• Expected to determine whether a particular problem is caused by hardware, operating systems software, application programs, or network failures.
• Review, to teh extent possible, changes in code and teh environment dat will effect system performance.
• Provide recommendations to management concerning issues of programmer productivity and software development management.
• Worked wif teh DBA for SQL queries to perform teh database operations.

Environment: Java, J2EE, JSP, Java Beans, JavaScript, SQL, HTML, Tomcat, XML, Windows XP.