SUMMARY

• Siebel Application Developer wif 7 + years of Big 5 (IBM) industry experience encompassing a wide range of skill set, roles and industry verticals.
• Siebel Solution Architect leading a team of 20+ onshore and offshore functional and technical resources on data migration, EAI, configuration, and production support.
• Bagged several awards for outstanding performance and developing innovative solutions for end clients.
• Extensive experience in IBM AIX, Shell Scripting, Siebel Configuration, Scripting, Workflows, Workflow Policies, Enterprise Application Integration (EAI), Siebel Order Management, Assignment Manager, Actuate Reports, EIM and customization using Siebel tools.
• Experienced in Siebel Upgrade process from 7.8 to 8.1, Siebel Open UI and Server Installation.
• Strong database skills and development noledge.
• Experience in leading & managing teams. Handled multiple roles - Technical Lead, Application Architect, Siebel Admin, Production Support Analyst and Siebel Tester.
• Proficient in analyzing and translating business requirements to technical requirements.
• Good team player, self-motivated wif strong communication skills and interpersonal skills.

TECHNICAL SKILLS

CRM Package: Siebel 7.5, Siebel 7.8, Siebel 8.0, Siebel Open UI.

Functional Modules: Financial Services, Telecommunication

Siebel Strengths: Siebel Order Management, Configuration, eScripting, Workflow, Workflow Policies, Assignment Manager, EAI, EIM, XSL, XML.

Development Tools: Siebel Tools, TOAD

Reports: Actuate Report, BI Publisher Reports

RDBMS/Query Language: Oracle 9i/10g, SQL, PL/SQL

Languages: IBM AIX

Scripting: Shell scripting, JavaScript, Macro (COM), VBScript, eScript.

Configuration Management: Rational Clear Case, Tortoise SVN.

Defect Tracking Tools: Mercury Quality Center (QC), Rational Clear Quest (RCQ)

IBM Processes: QMS (Quality Management System), OPAL, IT-UP

Other Tools: Quickr, Rally, Eclipse, RequisitePro

Methodologies: Waterfall Model, Agile Methodology, Function Points.

PROFESSIONAL EXPERIENCE

Confidential

Siebel Developer

Responsibilities:

• Responsible for Designing and Developing Siebel Application in delivering solution to end customer in the Telecom sector.
• Propose, implement & deliver the technical solutions to improve the performance of the application.
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for having TEMPeffective communication wif Client and IBM offshore team for Requirement, Design and Interface Agreement Reviews.
• Contributed towards framing coding/configuration standards for the application.
• Worked on the entire software lifecycle starting from requirements gathering, through design, development, testing and delivery for global clients.
• As a lead responsible for Reviewing Design Docs, Prepare an Impact Analysis Sheet, Providing Capacity Planning Sheet, Managing the team concerns, managing the team’s productivity utilization, Point of Contact for defects and its resolution.
• Designed integration wif JS based graphs in Siebel Open UI.
• Customized & developed Google Maps, LinkedIn integration, data hovering etc., in Siebel Open UI.
• Designed and developed batch interfaces to extract Siebel data into a flat file. The Integration was between the Siebel eCommunications and an external application.
• Developed real time interfaces to provide an integration solution between different modules and wif different applications. Technologies Worked on - Siebel EAI (Virtual BC, IO, IC, Workflows)
• Design and develop Assignment manager Rules and Workflows to automate the Business Process.
• Create Custom business services and use Siebel EAI Business Services, Integration objects, EAI Data Map and XML Converter to build interfaces
• Create Workflow policies to handle the notifications to be sent to interfaces.
• Design and develop e.Reports for various Siebel modules using Actuate Reports.
• Creating/Modifying the Signals and Variable Maps.
• Experience in using RSST (Row Set Transformation Toolkit) in pricing workflows.
• Extensively modifying and configuring the Pricing procedures (Pricing workflows, eg: Dynamic Pricing Procedure, Calculate Net Price etc.) to resolve the existing issues or to support the new functionality for Discount Matrices, Attribute Adjustments, Volume Discounts etc.
• Worked in various Siebel Enterprise Application Integration (EAI) techniques like Online and Batch, Synchronous and Asynchronous integration, Inbound & Outbound Web services using SOAP, Hypertext Transfer Protocol (HTTP), and Extensible Style Sheet Language (XSL) transformation.
• URL wif parameter passing and showing external web application in Siebel.

Lead Tester

Confidential

Responsibilities:

• Preparation of Test Data, Test Cases and Test Plan.
• Executed Software Testing which includes GUI Testing, Database Testing, Regression Testing, End to End Test execution and reporting the defects.
• Interacts wif System Engineer (SE), business and other application team members to get the issues resolved which are arising during various phases.
• Verified and validated the interface data through Web services testing between different systems.
• Had conducted JTW (Joint Test Workshop) sessions to give an understanding of the test scope and the end to end flow of the project.
• Analyze the UAT (User Acceptance Testing) defects, updating wif proper solution and assess the root cause to avoid reoccurrence of the same issue.
• Interface Application related issues and End to End Defects, PDUAT Defect analysis and proper Hand-off to partner systems.
• Provide support during various phases like IST/IPWT, BST/UAT & ORT testing.
• Tested Siebel business services for reading XML & updating DB through Siebel Object Layer.

Environment: Siebel eCommunications 7.8/8.1, Siebel Order management, Siebel Tools 7.8/8.1, Oracle 9i/10g, SQL, Siebel Servers running on UNIX OS.

BMO Siebel Financial Services

Confidential

Responsibilities:

• Worked wif Business Analyst team to prepare the new requirement documents for upcoming releases
• Setting up positions and responsibilities for employees (EIC).
• Coordinating wif multiple vendors and business users.
• Handling critical production issues wif top management officials of the bank over phone.
• Weekly, Monthly status reports of the Application to client.
• Provide on-call support to business users.
• Handling errors in Interface application.
• Customized and configured Screens, Views, Applets and Drill downs using Siebel Tools.
• Handling phone calls & investigating issues in Eastern Standard Time.
• Monitoring scheduled jobs which send out the report on daily EIM loads.
• Supporting the weekend implementation activities.
• Building, running queries and sending the export to the business.
• Taking backups regularly for Attachment table and Interface tool error table.
• Manual load of Campaigns on every month end.
• Supporting time critical production issues.
• Monitor and report achievement of service levels in accordance wif their respective Service Level Agreements (SLA) and in accordance wif the standard.

Environment: Siebel Financial Services 7.5, Siebel Tools 7.5, DB2