PROFESSIONAL SUMMARY

• A skilled analyst with around 6.5 years in teh areas of Software Development/Software Consultant with reputed organizations.
• Recognized proficiency in business process mapping, requirement study (as - Is / To-Be) for salesforce.com, defining teh various specifications for application implementation, and client interaction for resolving concerns in various domain like Marketing, Sales, Campaign Management and Client management.
• Strong analytical, communication and organizational skills with teh ability to analyze business practices and define and document optimal procedures or practices.
• Successfully completed 3 implementation cycles of Salesforce.com CRM
• Ability to work in-groups as well as independently with minimal supervision.
• Mapping business requirements for process enhancements and translating these requirements into functional specifications
• Handling teh enhancement request and error issues of internal applications to deliver perfect application solution for client.
• Understanding teh business and existing IT applications and Designing a road map for further Software development.
• Conducting system study and coordinating with team members for System Design & Integration, Application Maintenance, etc.
• Assisting internal business partners and technical teams to define and refine business strategy and supporting operational processes.
• Handling various technical aspects like Software Design, Coding of modules, Monitoring critical paths & taking appropriate actions.
• Devising and preparing RFP’s for teh client & Project Management as well as making a complete proposal kit with all technical & commercial features
• Development, Configuration and Administration experience on Salesforce.com CRM.
• Proficient with gathering, analyzing and documenting requirements for SalesForce.com implementations.
• Proficient with using Custom Objects, Reports, Dashboards and Analytic Snapshots.
• Proficient with Force.com IDE for development and deployment.
• Proficient with VisualForce Pages, Apex Classes & Triggers considering governor limits and implement teh business logic as per teh requirements.
• Proficient with creating teh relationships like (Master-Detail, lookups, Many-to-many) also develop Interfaces, Workflows, Approval Process and Email alerts.
• Proficient with SOQL and SOSL query language to specify teh criteria dat should be used to select data from teh force.com database.
• Proficient with Sales Cloud.
• Involved in Data mapping and Migration of data from legacy systems to Salesforce.com.
• Proficient with all phases of Software Development Life Cycle (SDLC).
• A very good team player as well as to work independently, competent, co-operative, result oriented also excellent interpersonal, written and oral communicational skills.
• Working as Administrator of DemandTools application to maintain quality and cleansing of teh Salesforce.com data.
• Conducting system study with stack holders of different departments to clarify requirements to achieve single goal for teh project.

TECHNICAL SKILLS

Salesforce Technology: Apex Triggers, Apex Classes, SOQL, SOSL, Visual Force Pages, Force.com, Eclipse IDE Plug-in, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

ERP Systems: Salesforce.com

Project Management Methods: PMBOK (PMI), Agile Scrum Methodology

Domain: Cash to Quote, Contract Management, Sales, Marketing, CRM

Other: MS Office, MS Project, Visio, PowerPoint, Excel

PROFESSIONAL EXPERIENCE

Confidential, San Mateo, CA

Salesforce.com Solution Consultant

Responsibilities:

• Interact with business users to prepare and update Business Process Requirements document for Product Implementation
• Worked as Pre-Sale Consultant to demonstrate Confidential CPQ, CM ( Contract Management) and X-Author products.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads and Opportunities.
• Developed various Custom Objects, Tabs, Components and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles
• Developed VisualForce pages, Apex Classes and Apex Triggers for various functional needs in teh application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Used SOQL and SOSL queries during teh data migration and custom development.
• Created and used Email templates in HTML and Visual force.
• Used Data migration tools and de-duplication.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Interacted with teh Salesforce.com support team on a regular basis.
• Customized user Roles, Role hierarchies, Profiles and sharing settings to ensure dat teh protected data is available only to teh authorized users.

Confidential, Atlanta, GA

Salesforce.com Consultant/ Salesforce.com Developer

Responsibilities:

• Interacted with various Business User Groups to gather teh document requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Profiles and Sharing settings to ensure dat teh protected data is available only to teh authorized users
• Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.

Confidential, Chicago, IL

Salesforce.com Consultant/ Salesforce.com Developer

Responsibilities:

• Interacted with various Business User Groups to gather teh document requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Profiles and Sharing settings to ensure dat teh protected data is available only to teh authorized users
• Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.

Confidential, Charlottesville, VA

Project Manager

Responsibilities:

• Involved with different cross-functional teams to gather teh requirements.
• Managed enhancement requests with Agile Scrum Methodology
• Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers and validation rules for various functional needs in teh application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on various Salesforce.com standard objects like accounts, contacts, cases, leads, campaigns, reports and dashboards.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Worked on Demand tools for De-duplication requirement and Data management
• Integrated data between various internal systems and Salesforce.com with teh halp of Scribe
• Created profiles and implemented Object level, field-level and record-level security.

Confidential

Business Analyst

Responsibilities:

• Mapping business requirements for process enhancements and translating these requirements into functional specifications
• Handling teh enhancement request and error issues of internal applications to deliver perfect application solution for client.
• Understanding teh business and existing IT applications and designing a road map for further software development.
• Conducting system study and coordinating with team members for System Design & Integration, Application Maintenance, etc.
• Assisting internal business partners and technical teams to define and refine business strategy and supporting operational processes.