SUMMARY

• Around 7 Years of experience in IT with around 5+ years of strong experience in Salesforce.com.
• Over 2+ Years of Java developer experience building portals and web pages and UI tabs and pages.
• Certified Salesforce Developer (Dev 401)
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development, implementation, training the end users.
• Performed Black Box, GUI Testing, Functionality Testing, System Testing, Integration Testing, Performance Testing, Load Testing, Security Testing, Back End Testing, Regression Testing and End - to-End testing.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Java, Visual force, APEX and PHP
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience in developing Visual force pages and Custom Objects using Apex Programming on Force.com Platform.
• Expertise in developing Apex classes, Controller and Triggers on Force.com platform to customize application according to the functional needs.
• Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, Visual force, CSS and JavaScript.
• Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Proficient in using tools like Force.com IDE, SOQL and SOSL on Mac and PC environment.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visual force pages and tools like Apex Data Loader.
• Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.
• Hands-on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Knowledge in using ETL tools such as Iron Cast, Informatica, and Apex Data Loader etc.
• Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com.
• Experience in evaluating and working on App Exchange applications like Marketo, Vertical Response.
• Proficiency in SFDC Administrative tasks, like creating Profiles, Roles, Users, Page Layouts, Email Services, Reports, Tasks and Actions.
• Experience in creating and customizing websites using CMS WordPress, Joomla, and Drupal and integrating them with Salesforce CRM for generating web-to-leads and web-to-cases.
• Experience in Developing iPhone Applications using tools like XCode, Interface Builder and iPhone Simulator.
• Experienced in all stages of SDLC that includes duties like providing documentation on design, testing and migration from development to production.
• Experience in Requirements gathering experience Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Experienced in Business Analysis working closely with Business & Support Units and have experience in using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test Driven Development.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Workflows & Approvals, Reports, Dashboards and Custom Objects.

SalesforceToolsIntegration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Java/J2ee Technologies: Java 1.5, J2EE, Servlets, JSP, JDBC

Internet Technologies: AJAX, JQuery, JSP Custom Tags (JSTL), JSF, HTML, CSS, DHTML.

XML: XSL, XSD, XSLT, XPATH, XSD, SAX, DOM, JAXP.

Scripting Languages: Java Script 1.2, Perl and Shell Scripting.

IDE: IBM RAD, Eclipse 3.5, Websphere Integration Developer. Force.com IDE.

Operating Systems: MS-Windows XP/ME/98/95/ 2000/NT 4.0, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential, FL

Salesforce Developer

Responsibilities:

• Worked on triggers to implement the logic of Apex sharing, this would assign/revoke sharing whenever a record is created or updated
• Analyzed business rules and system requirements and prepared test data for Test Scenarios.
• Participated in Requirement Analysis and Design review meetings.
• Prepared Test cases for Smoke Testing, Functional testing, Integration testing and System testing
• Tested different Modules, Objects and Apps in Web Applications and Salesforce Application.
• Tested web-based and/or client-server applications.
• Developed portals using force.com sites, these portals can be reached to the customers by Google search and pay per click ads.
• Enhanced Force.com sites with JavaScript classes to cookie the campaign details and affiliate details on the browser.
• Whenever the user using the landing pages submits a lead or opportunity the Campaign details and affiliate details would be stamped.
• Developed Knowledge Management System for customers using Force.com sites.
• Developed search controller classes for searching Lead, Opportunities and Accounts.
• Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
• Extensively used Web Service API to integrate home grown Checkout service system (Developed on .NET) with Force.com sites.
• Developed custom wizards for case management and opportunity management using Visual force pages and Custom controllers.
• Customized workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trial setup to ensure that the protected data is only with the authorized users.
• Created custom field and field dependencies on standard objects like Accounts, Contacts, Cases, Campaigns and Solutions.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Customized standard settings to enable Universal access.
• Most of the webpages developed in PHP and expertise in using PHP to build webpages
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Developed custom reports and dashboards as per given requirements.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.
• Used PHP to build some of webpages along with HTML and Apex
• Integrated Microsoft Outlook with Salesforce.com CRM
• Installed App Exchange application Vertical Response to integrate Saleforce.com with email marketing.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), PHP, Salesforce.com Data Loader, Reports, Workflow & Approvals, Sandbox, Eclipse IDE.

Confidential, NJ

Sales force Admin/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked in all phases of SDLC and software development methodologies like Agile/Scrum, Waterfall etc.
• Performed Smoke/Sanity Testing, GUI Testing, Regression testing, Black box and Functional, Integration, System, Regression and performance testing, UAT (User Acceptance testing).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed a web-to-lead functionality which directs leads to Sales force CRM.
• Wrote Custom Formula fields and Validation rules.
• Wrote Escalation rules to escalate the cases.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Developed custom logic using Apex batch classes for Partner User on-boarding process.
• Developed custom wizards for case management and opportunity management using Visual force pages and Custom controllers.
• Created and deployed several Reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed time dependent workflows as per the requirement.
• Evaluated Data entry, import processes and ensure proper Data quality standards exist for the Salesforce.com application.
• Created multiple visual force pages for various requirement needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created VF pages using custom Controller to develop the functionality of updating multiple records on SFDC
• Designed various HTML Email templates for Auto-Response to customers.
• After development changes are done for each task, follow-up with QA team for testing. Updated the changes accordingly if needed.
• Extensively worked on Partner portals and designing logic for this functionality.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Implemented escalation rules, automatic case generation and their escalation to call center representatives, and generated email alerts for quick issue resolution.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for migrating existing data (Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com using Data Loader.
• Helped integration team for accessing the SFDC data using WebServices.
• Document the configuration and development changes and follow the plan during the release process.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Components and controller, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Deerfield, IL

Salesforce Admin/Analyst

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Prepared test cases for smoke testing, Functional testing, integration testing and system testing.
• Involved in Daily Scrum/ Standup meetings to discuss updates showing the progress of the testing effort and open issues to be resolved.
• Worked in all phases of SDLC and software development methodologies like Agile/Scrum.
• Effectively used the out - of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Developed custom Force.com components on Opportunity object for creating Pipeline Reports and Trend Reports
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Created custom VF email templates for enabling the localization using Translation Workbench.
• Created custom VF pages to leverage the functionality of displaying the information from different objects and also update them on the same page.
• Created complex workflow rules criteria s for field updates and email alerts.
• Created validation rules for performing data validations depending on the user s profile and their record type
• Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats
• Worked on the AppExchange application Process Composer - to build and automate simple or complex repetitive process.
• Created historical opportunity reports using scheduled Analytic Snapshot between Opportunities and custom objects.
• Worked on reports using custom and standard report types. Also created Dashboards using the existing reports.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.