Telecommunications Analyst Resume

SUMMARY:

TECHNOLOGY BRIEF:

Hands-on technical knowledge, configuring and troubleshooting ofAvaya and Cisco call manager,
Hands-on technical knowledge, configuring and troubleshooting of Avaya and Cisco Contact Center
Hands-on technical knowledge, configuring and troubleshooting of Avaya and Cisco attendant console
Hands-on technical knowledge, configuring and troubleshooting of Avaya and Cisco voice mail messaging
Hands-on technical knowledge, configuring and troubleshooting of Cisco video infrastructure (MCU, VCS-C, VCS-E, TMS, TMSXE, conductor, Jabber, Cisco Video endpoint.
Polycom endpoint knowledge

TECHNICAL/FUNCTIONAL SKILLS:

Cisco Call manager, Unity connection, Call center express, Cisco emergency Responder, Attendant console

Avaya call manager, Modular messaging, Attendant console, Avaya call center, CMS, IVR,, SES and eCAS

Cisco Bridges (8510, 8700), VCS-C, VCS-E, TMS, TMSXE, Conductor, Cisco Video endpoints and Jabber

Polycom endpoint, integration with different bridges.

SIP, TCP/IP, MGCP, H.323, H225, H245, G711, G729, RTP, UDP protocols

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunications Analyst

Responsibilities:

Assists with small to intermediate projects, performing the work defined by the project plan, monitoring progress on all assigned projects, and communicating project process and/or problems to manager on a timely basis.
Stays abreast of relevant technologies and business processes and provides input to the development and implementation of a global IT strategy.
Demonstrates skills in communicating technical ideas to non-technical clients as well as IT
Creates and distributes various reports to clients and management using spreadsheets, database and graphics applications
Responsible for after hours, on-call support of assigned systems
Ability to work within a team oriented environment including the flexibility to adjust hours for proper departmental coverage (vacations, illness, etc.).