Director, Business Process Solutions Resume

PROFESSIONAL SUMMARY:

Experienced ECM Consultant in the Digital, outsourced document conversion and workflow process environment. Performing pre - sales support for process assessments and planning. Created workflow solutions and managed the on-site facility in-bound document process. SME in delivering "turnkey" or outsourced cloud solution models and managing the inbound conversion of the client’s physical content into a digital (image) solution. Trusted client advisor focused on building long-term successful client, vendor relationships that create successful projects and promotes repeat business from satisfied customers. And, RFI & RFP development and vendor response evaluation with hands on process management and implementation along with coast-to-coast client relationships.

TECHNICAL SKILLS:

Software/Hardware: IBM Sales - Content Manager Software - Kodak imaging software and hardware, Kofax Capture Certification, software, On-Base imaging software, AnyDoc document capture and classification software.

CAREER HISTORY:

Confidential

Director, Business Process Solutions

Responsibilities:

Provide pre-sales technical solution support for 22 sale representatives.
Tasks include assessments of the client's business process, solution design utilizing the Cloud, presentations, pricing, proposals creation and implementation.
SME in document conversion, sales and operations for both on and off-site facility management requirements.

Confidential

ECM Consultant, Senior Associate

Responsibilities:

Creating and focusing on client workflow solutions using the strategies, methods and tools used to capture, manage, store, preserve data and delivering structured content from digital or paper source documents related to organizational processes.

Confidential

Director, Business Process Solutions

Responsibilities:

Responsible for multi-tasked position covering the new Confidential expansion of the commercial vertical BPO services market into the Northeast through sales and marketing strategies.
Additional responsibilities include direct sales and demo presentations to "C" level individuals, requirements gathering, process re-design, proposals and statements of work generation.
The general focus of this position is to bring in new clients that will use Confidential 's new Cloud based document repository and workflow solutions.

Archive Systems, Manager

Confidential

Responsibilities:

Developed first P&L tracking process, consistently delivering 50% + Gross Margins.
Project managed high profile digital solution Insurance and Mortgage accounts.
Provide Digital Solution pre and post sales support along with proposals, presentations and SOWs.
Created new 3rd party off shore relationships that produced net new revenue.

Confidential

Digital Solution Specialist

Responsibilities:

Provided pre & post-Sales support for the Financial Services vertical covering 21 states
Created proposals, presentations and statements of work.
Created new 3rd party business partner relationships that produced net new revenue.

Confidential

Director of BPO Digital Solutions

Responsibilities:

Developed GSA certification which added an additional revenue source.
Provided pre and post sales team support which included presentations, specking out process infrastructure, proposals, statements of work and implementation.
Developed strategic off-shore alliances with third party vendors to generate new business leads.

Confidential

Digital Application Specialist

Responsibilities:

Provided pre and post sales team support, statements of work, proposals, implementation and project management.
Most projects were BPO, Facility Management, on the client's site setups.
Supported primary verticals of Mortgage and Insurance with workflow solutions on the client's site.
Also included Staffing, IT infrastructure and application training.
Developed national cross selling training for the copier Sales team to sell Digital workflow conversions and solutions.

Confidential

Principal, Practice Manager

Responsibilities:

SME for business process outsourcing (BPO).
Provided technical and consultative leadership at the pre and post sales level.
Crossed trained Confidential copier sales group how to sell Confidential .

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