SUMMARY:

Visionary, dynamic, strategic, innovative and client focused IT Leader with experience guiding teams to create innovative solutions for service delivery excellence. Driven technical professional with over 16 years of experience with exceptional Global IT leadership, analytical and management skills. Proven ability to lead and direct multiple workstreams, and effectively plan, communicate, coordinate and deliver client solutions. Demonstrated success in building cutting edge solutions as well as streamlining existing operations and business processes. Comprehensive experience in online and mobile solutions, digital transformation, implementation, consulting and professional services, client management and delivery, operations management, e - commerce, IT architecture and security, solution design, and system integration.

CORE EXPERTISE INCLUDES:

• Customer Engagement and RelationsProgram and Portfolio Management
• Enterprise Resource Planning (ERP)Enterprise Service Delivery
• Customer Relationships Management (CRM) Strategy & Planning
• Contract NegotiationLarge P&L, Budget and Financial Management
• Application DevelopmentVendor Management
• E-Commerce and Mobile Solutions Hospitality Domain Experience
• Data Center Integration and MigrationRequirements Management
• Consulting and Professional Services Airline/Travel & Transportation Domain Experience
• Product Planning and ManagementBusiness Development and Sales

COMPUTER SKILLS:

Languages: Pascal, C, C++, C#.NET, Java, J2EE, UML, JavaScript, VBScript, ASP, PHP, HTML, XHTML, XML, VXML, Linden Scripting Language, Assembly 8086, FORTRAN and LISP.

Operating Systems: AIX, UNIX, Linux, DOS, Mac, Windows 95, 98, 2000, NT, XP, Me, Vista, Win 7, Win 8, Windows Server 2000, 2003 & 2008.

Software/Tools: Rational Products, Confidential WebSphere Products, Confidential Maximo, Eclipse, Oracle Policy Automation, Oracle Siebel, Oracle PeopleSoft, SAP, TIBCO, Camtasia Studio, Adobe Photoshop, Symantec Ghost, TPM for OS, MS Office, Front Page, Rally, MS Project, Rational Software Architect, Rational Rose, VisioProVision, Open Office, People Soft, Lotus Notes, Second Life, Rally, Caliber, Quality Center, ALM (Application Lifecycle Management), Confidential Edge Platform, Compass, PPMC, Evolve, LDSM.

EXPERIENCE:

Confidential, Dallas, TX

Vice President, Business Technology Services

Responsibilities:

• Lead the IT portfolio for Confidential for Dallas Water Utilities, Human Resources, Library, Trinity Watershed Management, Civil Service, Parks and Recreation, and Office of Cultural Affairs departments.
• With a dedicated team and other shared IT resources partnered with the executives on both business and IT sides to develop multiyear strategic roadmap for all business technology needs for all supported departments.
• Derived end to end implementation plan for various projects from the roadmap and Business Technology Master Plans.
• Lead various applications development efforts and supported both city-wide and department specific applications under the portfolio to ensure business continuity and resolved any issues on a regular basis.
• Maintained and managed relations, communications and expectation setting Confidential all levels to avoid confusions.
• Lead efforts to introduce innovative ideas for new, SAAS and Cloud based technologies, business process automation, analytics, reporting, application rationalization etc.
• Attended various conferences and trainings to keep up with new solutions and standards for systems and applications.
• Collaborated with all city departments on all city-wide implementations as well as other implementations that involved limited number of departments. Implemented latest technologies to upgrade as well as decommission legacy systems with innovative solutions that would produce high ROI.
• Managed vendor contracts and SLAs (internal and external).
• Took the vision and strategy of the City CIO and executives and implemented them in technology planning for departments across the city.
• Collaborated with other City CIOs, executives and other team members on similar initiatives.
• Communicated project statuses and reports to all stakeholders on a regular basis.

Confidential, Dallas, TX

Director, IT Portfolio Management

Responsibilities:

• Interfaced with senior executive level management on a daily basis to develop business cases and roadmaps that depicted vision with innovation to improve the overall quality of service provided to the customers as well as increasing productivity of the support team.
• Planned business process improvement, financial management, business metrics, solution development, detailed implementation planning, execution, and vendor management.
• Managed a dedicated team size of 90 and managed a project budget of $120 mil.
• Worked closely with each one of the programs within the portfolio to ensure overall delivery and success by identifying risks, issues, roadblocks, etc. and provided resolutions to mitigate them.
• Worked closely with the subject matter experts to drive the solution development to newer technology, migration planning for the new solution and successful delivery of the new solution.
• Established and maintained KPIs and metrics for various ongoing efforts which helped the teams to focus and be engaged in the successful delivery of the solution.
• Championed various processes to increase productivity, avoid scope creep, to ensure on time successful delivery within budget, and to ensure overall quality with no exception.
• Leveraged any opportunity to increase revenue with existing clients and as well as acquiring new clients.

Confidential, Plano, TX

Senior Program Director, Client Services and Delivery

Responsibilities:

• Lead a group of teams to work with Travel and Transportation Industry Clients. to consult and identify their business needs to develop a new futuristic Passenger Services Systems (PSS) as well as provide various IT services to support their existing and new businesses through new implementations, system/software upgrades and other infrastructure services. Lead and managed large globally distributed teams as a Global IT Leader to accomplish a common goal.
• Lead the group to analyze market needs, in corporate new and innovative ideas and solutions to client requirements, and ensured development and delivery of the product according to the client requirements.
• Held accountable for the financial performance of the contract - in terms of Revenue/Margin and Growth potential on the portfolio of contracts.
• Planned and directed the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for a small portfolio of contracts.
• Lead business negotiations for contracts and/or portions of larger contracts.
• Directed solution, operational service, partner, and sub-contractor teams that delivered services to the customer.
• Lead the account leadership team which is typically comprised of Sales, Development, Delivery Management, and Client Management.
• Assured that the contract agreement was in compliance with Confidential and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
• Directed the planning, assessment and development of new business opportunities in partnership with Confidential sales.
• Developed and nurtured senior management-level relationships with the customers.
• Contributed to the development of account plan; lead portions of the account plan.
• Pro-actively contributed to the customer's business improvement, planning and budgeting process.
• Developed tactics and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
• Maintained effective communication with and between the functional areas of the account team, and with Confidential management as needed.
• Oversaw the client governance structure that comprised comprehensive, coherent processes and communications between customer, Confidential, service providers, and partners.

Confidential, Coppell, TX

IT Program/Client Manager

Responsibilities:

• Lead, managed and worked with a variety of teams in various domains, such as, Financial, Public, Industrial, Manufacturing, Retail, Communication and Entertainment sectors to develop industry standard Service Oriented Architecture (SOA) based web/e-commerce solutions for major Confidential clients around the world.
• Maintained key partnerships and trusted relationships with major clients with executive and delivery teams.
• Lead a number of teams across various global regions in a fast paced environment to quickly identify the client’s business needs, bottlenecks, budget, final goals, etc., and deliver the highest level of satisfaction and ensured success of the project.
• Managed and lead programs and teams throughout the planning, strategy, analysis, design and implementation phases.
• Performed business justification and competitive analysis to design complex infrastructure, applications, mobile and ecommerce solutions meeting client needs while maintaining strong relationships with clients.
• Provided Global IT Leadership in the development and execution of the Confidential Services Vision - helping customers transform their business and derive measurable business value from their Information Technology (IT) investment.
• Utilized technical and business skills to lead complex cross functional activities that had a high impact on the services business.
• Lead and developed product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes.
• Represented services on product or solution portfolio core teams and provides service requirements into product development stages/phases, such as, Product warranty support and cost analysis, and Service Product Marketing content/collateral.
• Performed business analysis, identified root cause, and developed recommendations/solutions to drive business improvements.
• Worked across regions/geographies and Worldwide (WW) teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
• Collaborated with technology partners to host and implement their products and solutions, such as, Oracle E-Business Suite, Oracle Siebel CRM.
• Coached and mentored employee direct reports, coached and mentored non-direct reports as needed.
• Manage a team size of 85 and managed team and individual performances.

Confidential, Dallas, TX

IT Project/Client Manager

Responsibilities:

• Lead and managed a group of teams to work with Virtual Offerings, Portal and Pervasive teams in various projects for the technical enablement of various Confidential products and services across a variety of targeted customers.
• Served as primary client liaison for the Tier 1 clients.
• Maintained executive level of contact with clients to assure that a strong, positive relationship existed.
• Solicited Senior Management input from the client on new business directives within their firm and the associated product requirements.
• Established and managed a yearly budget of $25 mil and controlled expenses to achieve financial goals.
• Managed multiple web based projects on Service Oriented Architecture framework utilizing virtual environment on various Confidential products.
• Managed as well as provided various IT services such as hardware upgrade, system/software upgrade, re-platform, data center services, etc.
• Applied new and innovative business ideas and technical skills in solving issues during project management, analysis, development, integration and implementation of the projects. and manages a team size of 35 distributed across the world as a Global IT Leader.
• Worked in both Agile and Waterfall development environment, clarified business requirements with customer teams and translated/expanded business requirements into usable system requirements for the development team who then produced working codes in Java and .NET.
• Built automated test plans and executed manual test scenarios providing real-time feedback to development teams on issues.
• Lead a program called ‘Self-Paced’ to accommodate business partners to run their labs for different Confidential enterprise softwares.
• Managed and coordinated various projects with various Confidential clients during the development of their solutions for the respective companies.
• Designed and developed tutorial labs and materials for different Confidential products during different education activities Confidential the center for all business partners.
• Managed Data Center migration and integration project as well as other infrastructure and network projects.
• Worked on designing a scheduler tool in Java and .NET for the Virtual Offerings team.
• Managed the documentation efforts after the completion of each project for all the essentials/deliverables, guidelines, instructions and best practices for reusability and replication.

Confidential, Fort Worth, TX

IT Project/Client Manager

Responsibilities:

• Managed all IT projects and served as the Client Manager for the company.
• Established excellent working relationships with all contacts externally and internally that was part of the portfolio.
• Acted as a point of escalation for all services delivered to the client.
• Researched and responded in a timely manner to highly complex or large-size clients with regards to their needs and interests.
• Participated in disputed resolution for all contract-related issues.
• Monitored the effectiveness of systems, policies and procedures and made appropriate recommendations to ensure daily operations were efficient.
• Streamlined all the processes to be able to meet all the technical and business needs, and requirements of the clients as well as for all the employees in the company.
• Gathered requirements to identify bottlenecks and pressure points, and accordingly planned, designed, developed, implemented solutions to better serve the employees in the company and the customers of the company.
• Worked in an Agile development environment, clarified business requirements with customer teams and translated/expanded business requirements into usable system requirements for the development team that later used these requirements to develop application products using .NET.
• Built automated test plans and executed manual test scenarios providing real-time feedback to development teams on issues.
• Communicated with executives and business partner for better planning and setting goals for various efforts to enhance IT support to the employees for the company.
• Identified issues and designed business processes to resolve the technical issues for the company, prepared training materials and trained employees on new hardware/software, and updated employees on new technical implementation in the company.
• Designed and developed databases to track company assets.
• Performed system/software upgrades for Windows, MS Office, Oracle DB, Oracle PeopleSoft, etc.
• Set up networks, printing systems both Confidential office and on job sites as well as administered them.
• Managed all infrastructure and network projects also.

Confidential, Arlington, TX

IT Manager

Responsibilities:

• Administered the server and computer network system for various departments Confidential UTA.
• Designed and implemented networks, installed Linux, Windows Server 2003, Windows XP.
• Used Ghost Scripts to reimage computers.
• Prepared classes for students for different courses offered, held training classes for the employees on technical updates.
• Maintained security and privacy Confidential all levels to ensure solid network system for the lab.
• Performed various system/software upgrades for Windows, Oracle DB, Oracle PeopleSoft, etc.