SUMMARY

• 7+ Years of IT experience in Application Software Designing, Development and Implementation. This involved hands - on design and development using SalesForce.com Platform.
• Good exposure/understanding in Profiles/Roles and Sharing Rules, Page Layouts, Email Services and Custom Objects, Relation Ships, Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes, Reports and Dash Boards to achieve the complex business functionality.
• Experience in Administration, Design, Development, Configuration, Implementation and support experience with salesforce.com platform.
• Proficient in RDBMS such as Oracle 8i/9i/10g, MySQL and SQL server2000/2005. Good working experience in writing PL/SQL Prepared Statements and Stored procedures.
• Experience in Web and Integration Technologies like HTML, XML, CSS, JAVA SCRIPT, SOAP.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC).
• Excellent Communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Sales Force Technologies: Sales Force CRM, Apex Language, Apex Classes / Controllers, Apex Triggers, SOQL SOSL, Visual Force Pages, Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Reports and Dash Boards, Custom Objects

Sales Force Tools: Data Loader, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Connect Offline, Force.com Migration Tool

Languages: Apex, C, C++, Java, UML, SQL

Web: HTML, XML, Java Script

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 9i, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008, UNIX, Sun Solaris 9

PROFESSIONAL EXPERIENCE

Confidential, Watertown, CT

Salesforce Developer

Responsibilities:

• Created Record Types, page layouts and workflow rules for the two types of Accounts which are Parent Account and Location Account.
• Worked on Custom Objects such as Turf, and Street Sheets which are for assigning territories to sales representatives.
• Managed User accounts, profiles, permissions, page layouts, advanced formulas, reports and dashboards.
• Developed and configured various custom reports and report folders for different user profiles based on the need of the organization.
• Performed bulk imports of data using the Dataloader on weekly basis.
• Integrated Salesforce with Route Manger which is a legacy system for handling Equipment Pricing and order Delivery.
• Developed Custom Integration logs and Error logs to monitor the order transfer to Route Manager and Updates to Salesforce.
• Developed Visual Force Pages for Phone orders and Contract orders based on various profiles.
• Worked on Custom Settings, Field Sets and Permission Sets.
• Generated and Worked on WSDL’s for integration with application like e-commerce and Chameleon.
• Developed Apex Triggers, Apex Classes and Controller Classes for various functional needs in the application.
• Integrated Salesforce with Telenav for sales manager to monitor the sales representative’s daily path.
• Created Documentation of the customizations done while deploying.
• Used Git Hub application for version controlling.

Environment: Saleforce.com platform, Apex Language, VisualForce Pages, Informatica Cloud, WSDL, SSIS.

Confidential, Basking Ridge, NJ

Salesforce Administrator

Responsibilities:

• Administered Salesforce.com CRM application for Sales, Marketing, and Support departments. Involved in creating multiple analytical reports, with varying degrees of complexity.
• Administered complex sales and marketing apps on Salesforce.com platform for 4000 users with different time zone and currency.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Used and administered Sales force.com CRM, in a support capacity logging tickets, and running ad-hoc reports for performance related metrics.
• Resolved technical and functional issues with the technical administrator
• Responsible for performing administrative functions in Salesforce.com CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked with business users to understand their existing processes and IT systems for requirements gathering phase.
• Implemented campaign management application on Salesforce.com using Apex, Visual force.
• Administered Salesforce.com applications and environments for 600 users on day to day basis.
• Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visual force pages.
• Defined SRS (Systems Requirements Specification) and TSS (Technical Systems Specification) document as per user requirements
• Defined technical architecture and detailed technical solution design document for the user requirements.
• Developed detailed technical data model for Salesforce.com custom applications.
• Created data migration document for import/export of data from Salesforce.com environment.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed custom price books and products application and customized products and price book using Visual force page and custom controller
• Implemented on demand pricing and products configuration using Ajax and Javascript.
• Developed custom pages using Apex, Visual force and controllers for customized UI of application workflow.
• Configured business rules and implemented complex business rules in Sales force for complex workflows.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

Confidential, Irving, TX

Sr. Salesforce Developer

Responsibilities:

• Worked on data migration from databases to SFDC using Data Loader and Jitterbit.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Designed VisualForce pages with XML, HTML along with custom controllers and controller extensions.
• Designed custom components, used them in VisualForce pages along with AJAX for partial page refresh.
• Worked on data migration from databases to SFDC using Data Loader and Jitterbit.
• Used asynchronous Metadata API to manage setup and customization information.
• Worked on APEX programming with Java Script in Eclipse IDE.
• Designed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Managing custom fields, integration and data cleanup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles and created Permission sets.
• Integrated Salesforce.com with external systems using Salesforce Partner Web Services for approval and custom workflow solution.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.

Confidential, East Hanover, NJ

Salesforce.com Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked on various standard objects like Accounts, case, contact etc.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Using Apex data loader mapped data sources and loaded data into call center application.
• Used Cast Iron in synchronizing SQL and Oracle to the Salesforce application.
• Wrote SOQL & SOSL statements within custom controllers, extensions and triggers.
• Completed the Application modification functionality and the toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Developed email handlers using Apex for generating PDFs from leads received from several sources.
• Used force.com developer toolkit including Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Wrote custom formula fields and validation rules.
• Wrote Escalation rules to escalate the cases.
• Used Salesforce.com Ajax toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created data migration design for bi-directional migration of data from SFDC environment.
• Created ETL test data for all ETL mapping rules to test the functionality of the informatica mappings.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Participated in the training sessions provided by the Salesforce team.
• Technologies: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica,, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Environment: Saleforce.com platform, Apex Language, Triggers-Control, Visual Force (Pages, Component & Controllers), SOSL, SOQL, Force.com IDE, Eclipse,Data loader, Salesforce.com Data Loader Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules.

Confidential, Charlotte, NC

Sr Salesforce Developer

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.).
• Involved in creating multiple analytical reports, with varying degrees of complexity.
• Conducted feasibility, Scoping, Requirement Gathering, gap analysis and provided recommendations to implement Sales.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Defined SRS (Systems Requirements Specification) and TSS (Technical Systems Specification) document as per user requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.
• Integrated the Web Services for extracting the data from external systems.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured Apex Data Loader.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Configure the Eclipse IDE with Web Sphere Application Server for entire application.
• Validator Framework was used for both client and server side validations.
• Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team.
• Developed front end screens using Struts 1.2, Java server pages, Tiles definition, Struts Tag libraries, Java Script.
• Developed spring JMS component to consume the unit prices from third party leasing application.
• Implemented the Control layer by using Struts actions classes like Action, Dyna Action, and mapping Dispatch Action classes.
• Designed and developed Session Beans for implementing Business Logic.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts 2.0, JSF, JavaScript, Java 1.4, Struts 2.0, Hibernate 3.2/ 3.3, Spring 2.0/ 2.5, Web Services, EJB, Servlets, SOAP, XML, IBM, Web Sphere 6.0 IRAD 6.0, CVS.

Confidential

Sr. Java Developer

Responsibilities:

• Involved in designing Use cases, Class diagrams and Activity diagrams using Microsoft Visio.
• Gained substantial knowledge about the concepts, design advantages, traps and pitfalls of successful object-oriented programming.
• Implemented multithreading to increase performance, throughput, responsiveness and for better management of resources and lowered costs.
• Designed and developed application based on MVC design pattern using struts framework.
• Struts Action Servlet was used as the controller to process user requests and delegates the request to appropriate action class for processing.
• Designed and developed web pages using HTML and JSP’s using JSTL tags.
• Wrote client side form based validations using JavaScript.
• Used JBOSS application server for deploying the applications.
• Configured data source in JBOSS application server for connection pooling.
• Wrote data access component to perform DML operations using JDBC.
• Developed complex PL/SQL queries and utilized stored procedures and triggers to interact with Oracle database.
• Was involved in regression testing of the application using JUNIT.
• Involved in client interactions for resolving technical and functional issues on a daily basis.

Environment: Java, J2EE, Struts, Servlets, JSP, JDBC, PL/SQL, HTML, Java script, J Boss, JUNIT, Oracle9i, UML, Eclipse, Microsoft Visio 2002.